ScotRail ticket office consultation

24 February 2022

ScotRail ran a 21-day consultation with proposals for amending ticket office hours at many of its stations.

More than 1500 people got in touch with Transport Focus to share their views. Overall they reinforced evidence from our existing passenger research, that people value a visible staff presence at stations.

Below you can download our submission to the consultation summarising these views, and the response from ScotRail.

ScotRail Ticket Office Consultation - Transport Focus Response
Consultation response from ScotRail
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