Working in partnership with London TravelWatch

Transforming rail travel – what do passengers want?

24 February 2022

Transport Focus speaks to thousands of passengers each year as part of large-scale ‘tracker’ surveys and smaller bespoke insight reports.

This report draws on that insight to give a precise view of what rail passengers want. It is a high-level summary, with links to original research for those who would like greater detail.

This is version 1.0. We expect to produce periodic updates, and will publish them here.

Please note that there is an accessible PDF, or a plain Word version for those who need to change fonts/colours for easier reading.

Transforming rail travel
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Transforming rail travel - annex 1
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Transforming rail travel - accessible version
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