Transpennine Route Upgrade: what do passengers want?

23 July 2020

Network Rail is planning a multi-billion pound programme of improvements to the route between Manchester and York via Huddersfield and Leeds known as the Transpennine Route Upgrade. The project aims to improve capacity, reliability, train frequency and journey times. The engineering work required to deliver these benefits will inevitably mean significant disruption for passengers.

This research explores passengers’ views on the potential benefits, impact of disruption, scheduling of line closures, alternative transport options, communications and compensation. This summary seeks to set out what passengers want and expect from the industry and to serve as a benchmark against which the railway’s planning and delivery can be measured.