Motorway Services User Survey 2026
The Motorway Services User Survey (MSUS) is carried out by Transport Focus to understand the...
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27 January 2021
Looking back at our insight in 2020 provides a number of key lessons about what makes people feel safe travelling now – while we live with Covid-19 – and about attitudes to travel in the future.
This report highlights some of the key findings from our insight and draws out the lessons governments and transport operators can apply to help passengers that need to travel now feel more confident, and when the time is right, help more people return to public transport.