Working in partnership with London TravelWatch

What drives rail passenger satisfaction?

17 December 2021

Transport Focus’s Rail User​ Weekly Survey monitors passenger experiences of travelling by rail and how satisfied they were with their most recent journey

For this report we used key driver analysis to investigate the importance of specific journey attributes as drivers of passenger satisfaction. 

Four weeks of data was used from fieldwork between 20 October and 14 November.

What drives rail passenger satisfaction?
Transport Focus Transport Focus Transport Focus
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