Williams Rail Review: what do passengers want?

04 February 2019

In this, the first of several submissions, Transport Focus sets out what passengers have said they want and how they want to be involved. This paper does not set out a new structure for the railway. It does, however, establish a number of criteria/characteristics that can, and should, be applied to whatever structure is selected. Transport Focus believes that this should provide a yardstick against which structures and frameworks can be measured.

Williams Rail Review: - what do passengers want?
Appendix 4 - Williams -Customer Journey Segments - research
Appendix 5 - Williams - passengers at the heart
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