Williams Rail Review – Trust in train operators: an exploration of issues influencing passenger trust in rail

06 June 2019

Following research with passengers in 2014 and 2017 a question was included in the National Rail Passenger Survey to track levels of passenger trust with train companies. This report summarises this data.

Williams Rail Review - Trust in train operators - an exploration of issues influencing passenger trust in rail

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Rail passenger trust - agency report

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Williams Rail Review – Trust in train operators: an exploration of issues influencing passenger trust in rail

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