Skip to content

Rail Passengers

Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

Do you have a complaint?

If you have a complaint which the train company has not resolved to your satisfaction then we will try to help.

National Rail Passenger Survey

We survey more than 50,000 passengers a year to produce a network-wide picture of passenger satisfaction with many aspects of rail travel.

77% of passengers we surveyed were satisfied with the punctuality of their train. Get involved now…

National Rail Passenger Survey
Bus Passenger Survey
Tram Passenger Survey

Related content

Latest news

Jargon to be removed from train tickets

Find out more
Latest publication

Luggage on long distance services

Find out more
Latest post

Excess baggage – the passenger view

Find out more