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Getting to the heart of smart – road user experiences of smart motorways

‘Smart motorways’ are a key part of Highways England’s plans to deliver extra road capacity and more reliable journeys. Knowing what road users like and don’t like about them is therefore important.

The voice of the road user has often been absent in recent headlines, debates and inquiries (mostly around safety on smart motorways with no hard shoulder, ‘all-lane running’ as it is known). This research looks to fill that gap, providing the views and experiences of those who use these roads.

Transport Focus has made a number of recommendations in light of this research, which we will use to press for road users’ views to be at the heart of how smart motorways are developed.

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  • Road user experiences of smart motorways - agency report
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