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02 April 2026

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03 March 2026

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...

Put passengers first this festive season – communication is key

For many people, the festive season brings a well-deserved break, family gatherings, and a surge in travel. Every year, thousands rely on trains...

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Natasha Grice

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News/Events

Latest news

Transport Focus comment on update to National Rail Conditions of Travel

Transport Focus comment on Better Connected: a strategy for integrated...

Publication of Road Investment Strategy 3

Best bus services in Scotland named, as passenger satisfaction rises

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Transport User Voice – March 2026

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Transport User Voice January 2026

Transport User Voice December 2025

Upcoming events

Latest blog posts

Delay repay compensation – still more to do for passengers

Rail performance: survey reveals work still needed for passengers

Rail passengers have spoken; it’s time to listen

Put passengers first this festive season – communication is key

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Transport focus wins block