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18 September 2024

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27 September 2024

Satisfaction and performance: insights from our latest Rail User Survey

In recent weeks, Transport Focus has been shining a spotlight on rail passenger priorities. It is positive that industry partners remain focussed on...

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Transport Focus is acutely aware that passenger assistance across the rail network can be hit and miss.  There are many accounts from disabled...

Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s Speech set out plans for a Railways Bill, a welcome...

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Blog

23 July 2024

Report reveals decline in train assistance for disabled passengers

The Office of Rail and Road (ORR) has released its annual report on passenger satisfaction and performance of Passenger Assist. This is the service...

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Dan Taylor

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News/Events

Latest news

Aslef union pay deal – watchdog response

Government announces new powers to run bus services

Launch of ‘Shadow’ Great British Railways – Transport Focus comment

Baroness Tanni Grey-Thompson’s experience at London King’s...

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Transport User Voice – September 2024

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Transport User Voice – June 2024

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Satisfaction and performance: insights from our latest Rail User Survey

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Passenger satisfaction and train company performance

Report reveals decline in train assistance for disabled passengers

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