Latest news

News
18 August 2026

Transport Focus reaction to West Midlands Combined Authority bus...

Louise Collins, Director at independent watchdog Transport Focus said: "Millions of people across the West Midlands rely on the bus every day....
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News
18 August 2026

Transport Focus reaction to announcement of free bus travel 24/7 for...

Louise Collins, Director at the independent watchdog Transport Focus said: “Removing time restrictions on disabled bus passes is a positive step...
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News
06 August 2026

Major rail disruption in northern England – watchdog response

Comment on the major rail disruption due to an electricity supply failure at a communications centre which is impacting passengers across the north...
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News
22 July 2026

Response to the announcement of the £2 bus fare cap

Louise Collins, Director at the independent watchdog Transport Focus: “Passengers consistently tell us they want bus services that are reliable,...
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Latest blog posts

Blog
04 June 2026

Britain’s Railway – what matters most to rail passengers?

Last week saw the first train in Great British Railways (GBR) colours run into Brighton station to mark Britain’s largest train...
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Author
Natasha Grice
Natasha Grice
Blog
03 March 2026

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...
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Author
Natasha Grice
Natasha Grice
Blog
04 February 2026

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...
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Author
Colette Gill
Colette Gill
Blog
11 December 2025

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...
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Author
Natasha Grice
Natasha Grice
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