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Ouch! The Gibb report punches hard

Passengers using Southern, Thameslink and Gatwick express services in the last two years have...
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Travelling by train this Easter?

I am not writing about engineering works and urging you to check your travel plans for the Easter...
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Bringing rail compensation into the 21 century

On 1 October 2016 a new National Rail Conditions of Travel was introduced, providing greater...
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Rail passengers, ‘Delay Repay’ and improved compensation

Mike’s train service to and from London is pretty reliable. However, over the last few months,...
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Boosting bus services: my experiences in Cheshire

Always an interesting experience when you tip off a train somewhere new and you have not quite done...
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Happy rail passengers?

Today we published the latest wave of the National Rail Passenger Survey (NRPS). As ever, a mixed...
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Rail passengers, franchising and trust

“We buy tickets so we are investing in the service…. [we] should be seen as shareholders not...
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The best of Britain’s railways…

The recent winds and bad weather reminded me of a friend’s comment about last year’s snow....
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Grand? Central?

Finally, got to try out a Grand Central service. This is one of the ‘open access’ operators...
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Round and round Manchester by bus

Spent the day with Julie Warburton, our bus passenger manager for the North West, testing out...
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Dealing with disruption, again

Heading home from Manchester to Tooting, South West London. It is a mark of how reliable the...
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Money back if you are not happy!

Trent Barton, the East Midlands bus company, has a great attitude to customer service. A simple,...
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