Working in partnership with London TravelWatch

Caledonian Sleeper guest satisfaction survey

19 January 2022

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used to set the benchmarks against which customer satisfaction with the service will be measured.

This report contains results for the third quarter of fieldwork for the year 2021/22 combining rail periods 7, 8, and 9. ​ This covers journeys made between 19 September and 11 December 2021.

You can also see the results of the last survey for the second quarter of fieldwork for the year 2021/22, combining rail periods 4, 5 and 6.

 

Caledonian Sleeper report January 2022 - quarter three
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