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Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s...
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The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many...
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Rail disruption – industry must do better for passengers

Over Christmas and New Year the news headlines were full of delays: overhead power cables, a...
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£2 bus fares – spreading the word

Transport Focus recently welcomed the extension of the Government's £2 bus fare cap to the end of...
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Rail fare reform back on track?

A passenger who types in ‘cheap train tickets’ to any search engine will get a wide range of...
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Flexi-season tickets – the future for rail commuting?

Even the snow over the Easter holiday couldn’t dent the sense that spring is here - better...
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Passenger needs: confidence and flexibility

Transport habits have changed. We don’t know how much, and we don’t know exactly when they...
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The walls come tumbling down: Great Northern off-peak fare restrictions...

It is very rarely that, at a stroke, passengers lives are improved, but here we have another great...
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End of the 7pm Friday crush at Euston? 

For many years the scene at London's Euston station on Friday nights at 7pm has come to epitomise...
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Rail review? Passengers must be front and centre

Yesterday’s announcement that Northern railway passengers will see the introduction from next...
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Dismantling the barrier posed by ‘exact fare only’

Delivering improvements for bus passengers is a key objective of the West Midlands Bus Alliance,...
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End of the line for baffling rail fares?

Passengers scratching their heads with frustration trying to understand how to get the best train...
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Slow train coming: rail passengers and ticket vending machines

Good to see the Office of Rail and Road taking up the regulatory baton on Ticket Vending Machines...
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The end of the Saver and split ticketing?!

Today’s announcement by the Railway Delivery Group gives the fares structure a much needed...
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Success for rail passengers: reform of penalty fares

There is something for passengers to applaud on this cool, damp December day. Over the weekend the...
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Rail fare rises

What will passengers make of the announcement about the Retail Price Index figure for August?...
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Rail fare rise relief

The prime minister said yesterday that regulated rail fares will rise in the New Year by RPI (3.2...
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Only six per cent?

The Government’s welcome decision to row back from the planned RPI plus three per cent rises took...
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Is my ticket value for money?

No one could disagree with the aim of the Government-commissioned study into the costs of the rail...
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A tale of two tickets

London to Manchester. Not sure if I will get 06.55 or 07.25. The Tube can usually get you to Euston...
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Underselling rail

On train, on the way back from Manchester. Ticket collection - always a tense time as you know some...
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Round and round Manchester by bus

Spent the day with Julie Warburton, our bus passenger manager for the North West, testing out...
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When is an on-time train not on time?

Well, it’s not a bad idea to start by asking passengers. We were baffled why some train companies...
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Protected upbringing

I have led a sheltered passenger life. For years I have had an annual season ticket and the Gold...
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Bright spots of the British transport system

A friend is over from Germany. Travelling off peak, booking in advance (but not much), Internet...
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Cost and convenience

We all make our travel choices based on a mix of cost and convenience. Some choices are simple...
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Bright spots of the British transport system: number 3032

Yet again Manchester Piccadilly to Tooting. Fast, modern train, flexible off peak single for...
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Exact fare please

This is what it says on some bus stops! How to alienate your passengers. Not only do you create...
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