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DfT tap-in, tap-out train travel: Transport Focus comment

Commenting on the announcement of tap-in, tap-out pilot schemes for 90 rail stations in the West...
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What makes for a clean and safe railway?

Transport Focus has worked with the Department for Transport to understand how cleanliness and...
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Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...
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Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...
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Watchdog responds to new RMT strikes dates

Responding to the announcement of further RMT strikes in the run-up to Christmas, Transport Focus...
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Rail passenger satisfaction dips

Rail passenger satisfaction overall has fallen from 87 per cent to 84 per cent in Transport...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Suspension of services over Christmas – correspondence with Southern...

On Wednesday 5 January Transport Focus sent a letter to Angie Doll, managing director at Southern...
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Engineering works at King’s Cross – passenger reactions to...

Network Rail is delivering a £1.2 billion investment programme to upgrade the East Coast Main...
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High Speed Two (HS2) Passenger Panel Insights

Our customer community was a diverse group of 40 prospective users of the HS2 network. The...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report

We survey more than 60,000 passengers a year to produce the National Rail Passenger Survey...
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2nd Annual UK Rail Station Regeneration and Development 2016

Louise Collins, our issues executive for franchising, will speak on improving the customer...
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