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@AnthonySmithTF

Sorry New National Rail Conditions of Travel - not 'Carriage' any more!

@AnthonySmithTF

New National Rail Conditions of Carriage and Consumer Rights Act 2015 in force on Saturday October 1. Look out for… https://t.co/ataa1ZdNb0

@TransportFocus

@iamcoxhead great, any other queries please don't hesitate to get in touch Thomas.

@TransportFocus

@iamcoxhead responses to escalated complaints can take up to 35 working days. Have been informed our complaints team emailed you on 21 Sept

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