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Rail strikes: improving information for passengers

Transport Focus has been reviewing the online information available to rail passengers in the run...

“Sorry – do you mean that?”

“We’re sorry to announce that the 14:02 TransPennine Express service to Newcastle is delayed by...

‘Fast frequent trains’: says it all really !

The old British Rail Network South East slogan still sticks in my mind from years ago. They used to...

There and back again – a tale of timetable crisis woes

Sunday before last one of my colleagues got first-hand experience of the passenger impact when...

Roadside messages – helpful or a hindrance?

We know that giving road users’ information at the right time and in the right place is essential...

Boosting bus services: my experiences in Cheshire

Always an interesting experience when you tip off a train somewhere new and you have not quite done...

Strike! Lessons learned?

Following the collective sigh of relief that followed the suspension of the planned rail strike and...

Useless information: the curious case of the missing 13:53

London Bridge is being rebuilt. This is causing major disruption to services to one of London’s...

‘Appy as Larry?

We have pushed for a long time for staff to be better informed about service disruption, so that...

The dog that didn’t bark

0720 to Manchester – an expensive train – but if you need to get to business at a reasonable...

Communication breakdown

I have a slight feeling of dread when I see the Victoria line’s new carriages appear on my...

Flying – agh!

Off to the Continent for holiday with kids means taking the once a year flight. What an unpleasant...

Useful customer information systems

At many stations in and around London, the frequency has got so good you really do not need a...

Dealing with disruption, again

Heading home from Manchester to Tooting, South West London. It is a mark of how reliable the...

Bright spots of the British transport system: number three

Staff. Cheerful, helpful staff at Woking station late on a Saturday afternoon. Really...

Information during disruption

While it is probably easier to do practically (less destinations and routes), information on the...

Say you want an information revolution?

The trains are generally clean and on time. Usually off peak you can get seats. Stations are, by...