Getting a seat Archives - Page 2 of 2 - Transport Focus

Getting a seat

Turbostar trains interiors: what passengers want

Transport Focus worked with rolling stock leasing company Porterbrook to understand what passengers...

Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...

Overcrowding on trains remains a persistent challenge

Commenting on the Department for Transport’s ‘Top 10’ overcrowded train services, Guy...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

First MTR wins South Western franchise – Transport Focus response

Following the announcement of First MTR as the winner of South Western franchise Transport chief...

National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report

We survey more than 60,000 passengers a year to produce the National Rail Passenger Survey...

Official statistic: National Rail Passenger Survey results

The latest rail passenger satisfaction figures from the independent watchdog, Transport Focus, are...

Southern passengers continue to suffer – independent watchdog calls...

As Southern passengers continue to suffer, we are calling for talks to resume. Anthony Smith,...

Rail Reparation Fund – Transport Focus response

The Office of Rail and Road (ORR) has announced a new £4.1m ‘Rail Reparation Fund’ to directly...

East Midlands Trains franchise gets underway – Transport Focus...

As the new East Midlands Trains (EMT) franchise gets underway Transport Focus's passenger...

Responding to rail disruption at London Bridge and the South East

Transport Focus, the independent watchdog, is working closely with Network Rail and operators to...

Transport Focus response – crowding on trains

The independent watchdog Transport Focus responds to crowding figures from the Department for...

MetroBus Quality Partnership Scheme – Transport Focus response

This report provides an overview of Transport Focus' response to the West of England...

Latest crowding figures – Passenger Focus response

Commenting on the Department for Transport’s latest rail crowding figures, David Sidebottom,...

November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...

Passenger Focus welcomes new trains

Today the Department for Transport announced that it is going ahead with the order of...

High Speed 2 phase two announcement – Passenger Focus responds

Today the Department for Transport has published its initial preferred route, station and depot...