Your bus journey Archives - Transport Focus

Your bus journey

Your Bus Journey 2025 – Local authority scorecards

The 2025 Your Bus Journey survey individual local authority scorecards provide a clear, accessible...

Transport User Voice March 2026 – Bus passenger satisfaction rises

Your Bus Journey survey results Bus passengers across England and Scotland have had their say...

Your Bus Journey – the independent bus user survey – 2025...

Your Bus Journey is the independent bus passenger satisfaction survey covering England and...

Best bus services in Scotland named, as passenger satisfaction rises

Bus passengers in Scotland have reported significant improvements in satisfaction with their...

Best bus services in England named, as passenger satisfaction rises again

Bus passengers across England have reported further improvements in satisfaction with their journey...

Your Bus Journey – the independent bus user survey – 2024...

Published March 25 2025 The Your Bus Journey survey provides independent insight on 48,000...

Your Bus Journey – the independent bus user survey – 2023...

Published March 13, 2024 Bus passengers across England have spoken - with 80 per cent of those...

Transport User Voice July 2025 – Making great bus journeys

Westminster bus event As the Bus Services (No 2) Bill passes through the Committee Stage in the...

Transport User Voice June 2025 – Impact of Your Bus Journey survey

Local change and improvement Public transport and in particular buses, is the backbone of many...

Transport User Voice May 2025 – Your Bus Journey

Spotlighting best practice With 48,000 journeys across thousands of bus routes, the Your Bus...

Passengers help design the bus shelters of tomorrow

New research is putting passengers at the heart of shaping the future of bus shelter designs. The...

England’s best bus services named, as national passenger satisfaction...

Bus passengers across England have said they are more satisfied with their journeys – with...

Transport User Voice March 2025- Bus passenger satisfaction revealed

48,000 journeys covered in survey Results from one of the largest bus passenger satisfaction...

New research shows timeliness is three times more important than any other...

With more than 1.6 billion bus journeys taken across England in 2023, what makes a great bus...

Making great bus journeys

A great bus journey – what do passengers want and why it is important? Passengers want their...

Bus punctuality needs to improve say Scotland’s passengers in new...

Bus passengers across Scotland have spoken – with 86 per cent of those travelling saying they...

Your Bus Journey Scotland – End of year results 2023

Bus passengers across Scotland have spoken - with 86 per cent of those travelling saying they were...

Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...

West Yorkshire bus franchising announcement – Transport Focus comment

Commenting on the announcement by the West Yorkshire Combined Authority regarding its intention to...

Your Bus Journey

More to be done to improve bus punctuality as landmark survey reveals gulf...

Bus passengers across England have spoken - with 80 per cent of those travelling saying they were...

Transport User Voice – October 2023

In this month’s Transport User Voice we're pleased to announce the appointment of our new chief...

Bus passengers’ satisfaction encouraging in new survey

Eight in 10 bus passengers were satisfied with their last journey in a new report by independent...

Your Bus Journey interim results

A new report published by Transport Focus provides interim results from the new 'Your Bus Journey'...

Insight