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Bus Passenger Survey

Bus Passenger Survey

Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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Bus passengers’ satisfaction encouraging in new survey

Eight in 10 bus passengers were satisfied with their last journey in a new report by independent...
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Your Bus Journey interim results

A new report published by Transport Focus provides interim results from the new 'Your Bus Journey'...
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Transport User Voice – June 2023

In this months Transport User Voice read more about how we're asking the rail industry to improve...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Bus Passenger Survey – Autumn 2019 report

As Transport Focus publishes its latest Bus Passenger Survey, the country is living through an...
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Getting more and happier passengers on your service – May 2019

Presentation given by Transport Focus chief executive Anthony Smith to the Association of Local Bus...
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Bus Passenger Survey – Autumn 2018 report

Transport Focus carries out a yearly Bus Passenger Survey to compare and benchmark what passengers...
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Transport User Voice – September 2018 – High Quality Buses for...

Evaluating a new fleet designed to offer passengers a good experience  Passengers in...
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Bus Passenger Survey – West Midlands area spring 2018

This is a report about the journey experiences of bus passengers in the West Midlands Combined...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Bus Passenger Survey methodological overview – autumn 2017 wave

In 2017, we consulted nearly 175,000 people to produce the Bus Passenger Survey. The survey is an...
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Ten actions to benefit Scottish bus passengers

The Transport (Scotland) Bill proposes to provide local authorities and Regional Transport...
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Wales Bus Summit – Bus Passenger Survey presentation

At the Wales Bus Summit on 3 May 2018, Transport Focus and Bus Users Cymru gave a joint...
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Bus Passenger Survey methodological overview – autumn 2016 wave

In 2016, we consulted more than 160,000 people to produce the Bus Passenger Survey. The survey is...
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Bus Passenger Survey – West Midlands area spring 2017

This is a report about the journey experiences of bus passengers in the West Midlands area. The...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Bus Passenger Survey expands into Wales

For the first time, the Bus Passenger Survey will be taking place across England, Scotland and...
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Transport User Voice – Bus Passenger Survey expands across Scotland

Scotland Bus Passenger Survey The 2016 Bus Passenger Survey (BPS) has expanded to cover all the...
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Transport User Voice – A bus passenger revolution on the horizon?

Things are stirring for passengers in the bus world in England. Bus companies are coming together...
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