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Guidelines / Fact sheets

Guidelines / Fact sheets

Transport Focus guidance on Bus Service Improvement Plans

Transport Focus has produced a series of guides and toolkits to support Local Transport Authorities...
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Principles for amending public transport timetables

In the coming days and weeks it is likely that public transport timetables will be reduced,...
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Stations affected by GWR ticket office changes Jan 2016

Great Western Railway (GWR) has proposed changes to ticket-office opening hours at 43 stations. 35...
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Passenger Contact Group – Terms of reference

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Statutory duties of Transport Focus

Document outlining Transport Focus's statutory duties
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Conflicts of Interest – National Audit Office guidance

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Register of outside interests for Board members and senior staff –...

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Records Mangement Policy

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Bus, Coach and Tram Task Force – Terms of reference

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Franchising Task Force – Terms of reference

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Audit and Risk Assurance Committee – Terms of reference

This document outlines the terms of reference for the Audit and Risk Assurance Committee.
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Statistics Governance Group – Terms of reference

This document outlines the terms of reference for the Statistics Governance Group
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Management Team – Terms of reference

This document outlines the terms of reference for Management Team
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Remuneration Committee – Terms of reference

This document outlines the terms of reference for the Remuneration Committee
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Board Members Committees and Champions 2014-15

This document outlines the board member's committees and individual responsibilites to Transport...
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National Rail Passenger Survey – NRPS – Autumn 2013 –...

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National Rail Passenger Survey – NRPS – Autumn 2013 –...

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Tables of randomly-selected sample ticket prices

These sample ticket prices are for illustration only. Please see the news item on 2013...
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Bus service reviews: consulting on changes to local services – a...

Passenger Focus recognises the exceedingly difficult situation in which local authorities find...
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What is Passenger Focus? April 2010

Passenger Focus is the independent consumer watchdog for Britain’s rail passengers and bus, coach...
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London and South East RUS – Summary of Rail User briefing event...

A summary of the Rail User briefing notes from the London and South East Route Utilisation Strategy...
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London and South East RUS – Breakout group notes – July 2009

Breakout group notes from the London and South East Route Utilisation Strategy (RUS) meeting on...
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Press release – T-12 checks – Christmas travel

To investigate the date when Advance tickets become available and when quotas are exhausted, we...
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Just the ticket

With so many different choices of rail tickets, it is sometimes hard to know if you are buying the...
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Passenger Focus annual conference 2009 – Interactive voting results

At Passenger Focus?s Annual Conference delegates were asked to show their views on a number of...
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South West Trains ticket office hours spreadsheet

A look at South West Trains's proposed ticket office hours and the final accepted ticket office...
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Press release – January 2009 fare rises – Examples

Passenger Focus has criticised fare rises coming into effect on 2 January 2009. The national rail...
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Press release – January 2009 fare rises – Wales examples

Examples of January 2009 fare increases in Wales.
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Press release – January 2009 fare rises – Scotland examples

Examples of January 2009 fare increases in Scotland.
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Assisted Passenger Reservation Service – Best Practice Guidelines

Passenger Focus has created the Assisted Passenger Reservation Service best practice guidelines...
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Passenger Focus annual conference 2008 – Delegate list

The delegate list from the Passenger Focus annual conference 2008.
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Passenger Focus annual conference 2008 – Interactive voting results

A look at interactive voting results from the Passenger Focus annual conference 2008.
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Annual season tickets: benefits for passengers

Research undertaken by Passenger Focus in spring 2006 identified that a significant proportion of...
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Examples of January 2007 fare increases

This document explores compares fare revisions between train operating companies.
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Putting rail passengers first information leaflet (Welsh version) –...

"Putting rail passengers first" information leaflet (Welsh version)
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Renewing season tickets – factsheet

Are you making the most of your season ticket? Train companies offer savings and other benefits on...
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