Guidelines / Fact sheets Archives - Transport Focus

Guidelines / Fact sheets

Transport Focus guidance on Bus Service Improvement Plans

Transport Focus has produced a series of guides and toolkits to support Local Transport Authorities...

Chinese woman wearing face mask at train station and maintaining social distance - young asian woman using smartphone and looking away with departure arrivals board behind

Principles for amending public transport timetables

In the coming days and weeks it is likely that public transport timetables will be reduced,...

Stations affected by GWR ticket office changes Jan 2016

Great Western Railway (GWR) has proposed changes to ticket-office opening hours at 43 stations. 35...

Passenger Contact Group – Terms of reference

Statutory duties of Transport Focus

Document outlining Transport Focus's statutory duties

Conflicts of Interest – National Audit Office guidance

Register of outside interests for Board members and senior staff –...

Records Mangement Policy

Bus, Coach and Tram Task Force – Terms of reference

Franchising Task Force – Terms of reference

Audit and Risk Assurance Committee – Terms of reference

This document outlines the terms of reference for the Audit and Risk Assurance Committee.

Statistics Governance Group – Terms of reference

This document outlines the terms of reference for the Statistics Governance Group

Management Team – Terms of reference

This document outlines the terms of reference for Management Team

Remuneration Committee – Terms of reference

This document outlines the terms of reference for the Remuneration Committee

Board Members Committees and Champions 2014-15

This document outlines the board member's committees and individual responsibilites to Transport...

National Rail Passenger Survey – NRPS – Autumn 2013 –...

National Rail Passenger Survey – NRPS – Autumn 2013 –...

Tables of randomly-selected sample ticket prices

These sample ticket prices are for illustration only. Please see the news item on 2013...

Bus service reviews: consulting on changes to local services – a...

Passenger Focus recognises the exceedingly difficult situation in which local authorities find...

What is Passenger Focus? April 2010

Passenger Focus is the independent consumer watchdog for Britain’s rail passengers and bus, coach...

London and South East RUS – Summary of Rail User briefing event...

A summary of the Rail User briefing notes from the London and South East Route Utilisation Strategy...

London and South East RUS – Breakout group notes – July 2009

Breakout group notes from the London and South East Route Utilisation Strategy (RUS) meeting on...

Press release – T-12 checks – Christmas travel

To investigate the date when Advance tickets become available and when quotas are exhausted, we...

Just the ticket

With so many different choices of rail tickets, it is sometimes hard to know if you are buying the...

Passenger Focus annual conference 2009 – Interactive voting results

At Passenger Focus?s Annual Conference delegates were asked to show their views on a number of...

South West Trains ticket office hours spreadsheet

A look at South West Trains's proposed ticket office hours and the final accepted ticket office...

Press release – January 2009 fare rises – Examples

Passenger Focus has criticised fare rises coming into effect on 2 January 2009. The national rail...

Press release – January 2009 fare rises – Scotland examples

Examples of January 2009 fare increases in Scotland.

Press release – January 2009 fare rises – Wales examples

Examples of January 2009 fare increases in Wales.

Assisted Passenger Reservation Service – Best Practice Guidelines

Passenger Focus has created the Assisted Passenger Reservation Service best practice guidelines...

Passenger Focus annual conference 2008 – Interactive voting results

A look at interactive voting results from the Passenger Focus annual conference 2008.

Passenger Focus annual conference 2008 – Delegate list

The delegate list from the Passenger Focus annual conference 2008.

Annual season tickets: benefits for passengers

Research undertaken by Passenger Focus in spring 2006 identified that a significant proportion of...

Examples of January 2007 fare increases

This document explores compares fare revisions between train operating companies.

Putting rail passengers first information leaflet (Welsh version) –...

"Putting rail passengers first" information leaflet (Welsh version)

Renewing season tickets – factsheet

Are you making the most of your season ticket? Train companies offer savings and other benefits on...

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__RequestVerificationToken	session	This is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken	1 year	Used to help protect the website against Cross-Site Request Forgery attacks
JSESSIONID	past	General purpose platform session cookies that are used to maintain users' state across page requests.
MS0	30 minutes	This cookie is set by Microsoft to identify a particular session.
MSFPC	1 year	This cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_1	1 minute	This cookie is set by Google and is used to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id	3 days	The cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT	16 years 3 months 24 days 10 hours	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid	2 years	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
__putma	20 years	No description available.
_ptref	1 day	No description available.
_vizia_session	session	No description
CX_401921203	1 year	No description
CX_401922116	1 year	No description
DcLcid	3 months	No description available.
ep201	30 minutes	This cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep203	3 months	No description available.
FormsWebSessionId	1 month	No description
glassbox-session-id	30 minutes	No description available.
MC1	1 year	No description available.
SM	session	No description available.
smcx_0_last_shown_at	session	No description available.
SRM_B	1 year 24 days	No description available.
undefined	never	No description available.
usenewauthrollout	1 month	No description