Complaints and advice Archives - Page 2 of 4 - Transport Focus

Complaints and advice

Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...

What rail passengers need during extreme heat

The extreme heat experiences of passengers in summer 2022 were unprecedented - with temperatures...

Transport User Voice – August 2023

In this month’s Transport User Voice we're reminding people to have their say on the proposed...

Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...

Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...

Making a rail complaint

Transport Focus welcomes the announcement of a new Rail Ombudsman

Transport Focus welcomes the establishment of The Rail Ombudsman – an independent body with...

Good news for passengers in north west as rail services restored

Today Northern confirmed that from 30 July it will reintroduce 75 per cent of services removed...

Appointment of Rail Ombudsman to rule on passenger complaints

Following the announcement that Dispute Resolution Ombudsman has been appointed to run the new Rail...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

Goodwill gesture for penalty fare passenger

Two separate ticket inspections failed to spot that Mr F was missing part of his ticket as he...

Changes to complaints handling guidance consultation – Transport...

Transport Focus acts as an advocate on behalf of passengers and works with rail companies to try...

Transport User Voice – Case study August 2017

Mr B purchased a ticket with c2c for the 7.28 train into London. He waited at the platform but the...

Office of Rail and Road ‘Measuring Up’ report –...

Commenting on today’s ‘Measuring up’ report from Office of Rail and Road, Anthony Smith,...

Rail passenger complaint backlogs: lessons for the future – Great...

Over much of the second half of 2016 and early 2017, Great Western Railway (GWR) had problems with...

Transport Focus special Board meeting with Virgin Trains West Coast

The Transport Focus Board has called a special meeting with the managing director of Virgin Trains...

Transport User Voice – Case study

Mr R was travelling from London to Paignton via Exeter with Great Western Railway (GWR). As he has...

Transport User Voice – new issue out today

The February 2017 issue of Transport User Voice is out now. Click here to read more on: ...

Which? annual rail survey – Transport Focus response

Today Which? published its latest passenger satisfaction poll. Anthony Smith, chief executive of...

Rail delays and compensation – what passengers want

The number of passengers claiming the compensation they are owed has almost trebled – but is...

Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...

Transport User Voice – October 2016 – Case study

In our regular feature, we highlight a recent rail appeal complaint that we have handled. Click...

Consumer Rights Act – Transport Focus response

Responding to the Government's decision to withdraw an exemption from Consumer Rights Act for the...

Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...