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Avanti West Coast contract extension – Transport Focus comment

Responding to the Department for Transport's decision to extend Avanti West Coast's contract for a...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Watchdog welcomes clarity for Great Western and Southeastern passengers

Today the Government announced new contracts for the operators of Great Western and South Eastern...
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Transport Focus response to Northern franchise changes

David Sidebottom, director at the independent watchdog Transport Focus, said: “After years of...
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First Trenitalia wins the West Coast Partnership rail franchise competition

Following the Department for Transport announcement that First Trenitalia has been chosen to run...
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Transport Focus comment on ORR Glaister report and launch of new Rail...

Learning that Transport Secretary, Chris Grayling MP, has announced a new Rail Review,  Anthony...
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Cross Country rail franchise: consultation response

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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Good news for passengers in north west as rail services restored

Today Northern confirmed that from 30 July it will reintroduce 75 per cent of services removed...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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You and your train company

CrossCountry franchise consultation What do people want from future Cross Country services? The...
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New Wales and Borders rail services

KeolisAmey will become the new operator and developer for the Wales and Borders rail service and...
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CrossCountry passenger research

When new franchise deals are negotiated we want to see passenger views at the heart of the...
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Watchdog welcomes new Wales and borders franchise

David Sidebottom, passenger director at Transport Focus, said: “Passengers in Wales tell us...
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East Coast rail services

Today the East Coast rail franchise was brought to an end. Services will continue to run, under the...
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East Coast rail franchise – Transport Focus response to latest update

This afternoon Secretary of State for Transport Chris Grayling said that the current East Coast...
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Consultation on new Great Western Railway operator – our response

Today the Department for Transport announced a consultation on the future of the Great Western...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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East Midlands rail franchise: passengers’ experiences and aspirations

The current East Midlands franchise, operated by Stagecoach, ends in March 2019. As part of the...
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The next East Midlands rail franchise: building on solid foundations

The next East Midlands rail franchise must seize the opportunity to deliver an outstanding...
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East Midlands rail franchise: passengers’ experiences and aspirations

Publication of research on passengers' experiences and aspirations for the next East Midlands...
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Southern Rail fined for poor performance – Transport Focus response

Anthony Smith, Chief Executive of the transport user watchdog Transport Focus, commenting on...
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South Eastern franchise bidders announcement – Transport Focus response

Commenting on the announcement of bidders for the South Eastern franchise, Anthony Smith, Chief...
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West Coast Partnership franchise bidders – Transport Focus response

Commenting on the confirmed bidders for the West Coast Partnership franchise, Anthony Smith, Chief...
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Transport User Voice – You and your train company

Focus on Great Western Railway Many in the railway world want to see track and train working...
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South Eastern rail franchise: what passengers want

The South Eastern franchise, currently operated by Govia as Southeastern, ends in December 2018....
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First MTR wins South Western franchise – Transport Focus response

Following the announcement of First MTR as the winner of South Western franchise Transport chief...
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Franchising: what passengers want

This report sets out research evidence and our policy positions on a range of topics relevant to...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – November 2016 – You and your train company

East Midlands We’ll be at an event for prospective bidders for the East Midlands franchise in...
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New Greater Anglia franchise begins – our response

Commenting on the start of the new rail franchise in East Anglia, Transport Focus chief executive...
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Rail franchising – our response to select committee report

  Today the transport select committee issued its report into rail franchising. Anthony...
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West Midlands franchise – Transport Focus response

Commenting on the West Midlands franchise invitation to tender, Transport Focus passenger director...
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The West Coast franchise – our consultation response

When the requirements of the next InterCity West Coast (ICWC) franchise are established, it is...
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West Coast franchise competition consultation event

Sharon Hedges will be speaking about our research and passenger priorities at the InterCity West...
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