managing disruption Archives - Page 2 of 3 - Transport Focus

managing disruption

Rail disruption – industry must do better for passengers

Over Christmas and New Year the news headlines were full of delays: overhead power cables, a...

A ‘fragile’ railway?

It’s sometimes said that rail passengers want a ‘boringly reliable’ service. In other words,...

Nuneham viaduct and some very unplanned disruption

Disruption no matter how well planned is always a hot topic with rail passengers – and has been...

Train strikes: why not try the bike

As another day of strikes causes more people to look for alternative ways to get around, I wanted...

Improving information during disruption for road users

Drivers on the M25 recently experienced disruption to their journeys due to Just Stop Oil...

The delivery last mile: a natural monopoly?

Today the postman and two delivery vans came to my door. We all do it. Online home deliveries...

“Sorry – do you mean that?”

“We’re sorry to announce that the 14:02 TransPennine Express service to Newcastle is delayed by...

Rail review? Passengers must be front and centre

Yesterday’s announcement that Northern railway passengers will see the introduction from next...

More rail chaos

Earlier today Transport Focus met rail minister, Jo Johnson MP, in Manchester. The minister was...

Disruption – the new normal? The customer perspective

Do you always get the best information during delayed bus journeys? Does the driver tell you how...

The bank holiday drivers’ get away – plan before you leave

The longer days and milder weather – usually flagged by bank holidays at this time of year –...

The calm after the storm? How well did the transport industry cope with...

Seems hard to think back 24 hours to the very strong winds of yesterday in the bright, sunny calm...

No news is good news: Christmas engineering works

Before Christmas and New Year become a too distant a memory lets acknowledge some good news....

Severn Tunnel – the end is in sight

This is the last week of work on the railway line through the Severn Tunnel, for electrification....

Strike! Lessons learned?

Following the collective sigh of relief that followed the suspension of the planned rail strike and...

Useless information: the curious case of the missing 13:53

London Bridge is being rebuilt. This is causing major disruption to services to one of London’s...

‘Appy as Larry?

We have pushed for a long time for staff to be better informed about service disruption, so that...

Up the creek

Recently we published our new report, Information: Rail passengers’ needs during unplanned...

Platform 9

The work done on Paddington’s platforms 9 upwards is now done. What a difference - light, clear,...

The dog that didn’t bark

0720 to Manchester – an expensive train – but if you need to get to business at a reasonable...

Don’t breathe

The announcement every passenger fears: “…the 1423 to Paddington will arrive in five minutes,...

Tell me what is happening!

How the railway industry treats passengers when things goes wrong remains a problem. Our National...

How to get things right, when things go wrong

Last week there was an incident outside Leighton Buzzard station where a lady tragically...

Flying – agh!

Off to the Continent for holiday with kids means taking the once a year flight. What an unpleasant...

Dealing with disruption, again

Heading home from Manchester to Tooting, South West London. It is a mark of how reliable the...

I will Northern Line no more

So, it is finally over. 17 years commuting from south west London on the Northern Line. Was I...

Information during disruption

While it is probably easier to do practically (less destinations and routes), information on the...

Say you want an information revolution?

The trains are generally clean and on time. Usually off peak you can get seats. Stations are, by...