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West Midlands Trains ticket office proposals – Transport Focus response

On 31 October 2023 Transport Focus objected to train company proposals to close ticket offices....

Looking to the future: transport user’s priorities February

As we start 2024, we know that there are a number of challenges that face the transport industry...

Response to Department for Transport consultation on revisions to the...

In Spring 2023 the Department for Transport consulted on draft revisions to its National Networks...

Road user preferences for investment in England’s motorways and major...

Transport Focus surveyed road users to understand their preferences when it came to investment in...

Response to the Office of Rail and Road consultation on proposals to...

In April 2023 the Office of Rail and Road consulted on proposals from Network Rail to modify the...

Strategic Roads User Survey regional reports

Transport Focus has undertaken regional deep dives into findings of the Strategic Roads User Survey...

Transport Focus response to Office of Rail and Road consultation on...

In April 2023 the Office of Rail and Road consulted on proposals from Network Rail to modify the...

Watchdog evidence to Transport Committee Inquiry into strategic road...

Transport Focus gave evidence to the Transport Committee’s 2023 inquiry into strategic road...

Website accessibility report 2022

Transport Focus is committed to the accessibility of all its outputs. In June 2022 we asked...

Transport Select Committee – minimum service levels

The Government is currently progressing a Bill that would enable the railway to run a minimum level...

How far in advance should train times and tickets be available in online...

In February 2023 Transport Focus surveyed passenger to understand views about when train times...

Travel advice – rail disruption

Rail passenger views on printed timetables and how far in advance...

During the Covid pandemic, the rail industry paused the production of printed timetables, booklets...

Rail strike feedback

The railway will be disrupted by strikes and the knock-on effects. Transport Focus is monitoring...

National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...

Bus User Weekly Survey – trend analysis

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...

Travel to work survey

Transport Focus carried out research about travelling to work using its Transport User Panel. This...

Trialling a ‘push to web’ survey approach for passenger feedback

As a result of the restrictions in place due to Covid-19 from March 2020, Transport Focus had to...

Barriers to bus use in the West Midlands

In February 2020 Transport Focus carried out research into barriers to bus use in the West Midland...

Motorway services – meeting summer demand and keeping road users...

With restrictions eased, journeys by road are increasing. A boom in domestic travel is likely as...

Flexible rail season tickets explained

Transport Focus guidance on Bus Service Improvement Plans

Transport Focus has produced a series of guides and toolkits to support Local Transport Authorities...

Invitation to Preferred Supplier List

Transport Focus is refreshing its Preferred Supplier List (PSL) and invites suitably qualified and...

Information Charter

This document provides information on Transport Focus privacy policy as well as detailing how to...

TransPennine Express passenger information

This report sets out work carried out in October 2019 for TransPennine Express into rail passenger...

Air travel during Covid-19

Transport Focus spoke to almost 4000 people about their thoughts on air travel during the...

HS2 Customer Community

Many topics have been explored over the past two and a half years with our Customer Community –...

Northern Customer Experience Survey

The Northern Customer Experience Survey was conducted throughout the year across most four week...

Covid-19 reduced timetable report

At the start of lockdown, the rail industry wanted to understand whether the reduced timetable...

Clarity of information for transport users – train company website...

Transport Focus wants to make sure transport users have the information they need to travel with...

Tram Passenger Survey winter 2019/20

As part of the Tram Passenger Survey programme we worked with Transport for Greater Manchester...

Refurbishing train carriages to suit passenger needs

Transport Focus, London TravelWatch and Porterbrook commissioned the below research report to...