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West Midlands Trains ticket office proposals – Transport Focus response

On 31 October 2023 Transport Focus objected to train company proposals to close ticket offices....
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Looking to the future: transport user’s priorities February

As we start 2024, we know that there are a number of challenges that face the transport industry...
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Response to Department for Transport consultation on revisions to the...

In Spring 2023 the Department for Transport consulted on draft revisions to its National Networks...
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Road user preferences for investment in England’s motorways and major...

Transport Focus surveyed road users to understand their preferences when it came to investment in...
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Response to the Office of Rail and Road consultation on proposals to...

In April 2023 the Office of Rail and Road consulted on proposals from Network Rail to modify the...
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Strategic Roads User Survey regional reports

Transport Focus has undertaken regional deep dives into findings of the Strategic Roads User Survey...
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Transport Focus response to Office of Rail and Road consultation on...

In April 2023 the Office of Rail and Road consulted on proposals from Network Rail to modify the...
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Watchdog evidence to Transport Committee Inquiry into strategic road...

Transport Focus gave evidence to the Transport Committee’s 2023 inquiry into strategic road...
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Website accessibility report 2022

Transport Focus is committed to the accessibility of all its outputs. In June 2022 we asked...
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Transport Select Committee – minimum service levels

The Government is currently progressing a Bill that would enable the railway to run a minimum level...
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How far in advance should train times and tickets be available in online...

In February 2023 Transport Focus surveyed passenger to understand views about when train times...
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Travel advice – rail disruption

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Rail passenger views on printed timetables and how far in advance...

During the Covid pandemic, the rail industry paused the production of printed timetables, booklets...
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Rail strike feedback

The railway will be disrupted by strikes and the knock-on effects. Transport Focus is monitoring...
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National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...
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Bus User Weekly Survey – trend analysis

The Bus User Weekly Survey asks passengers in Great Britain about experiences of travelling by bus...
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Travel to work survey

Transport Focus carried out research about travelling to work using its Transport User Panel. This...
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Trialling a ‘push to web’ survey approach for passenger feedback

As a result of the restrictions in place due to Covid-19 from March 2020, Transport Focus had to...
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Barriers to bus use in the West Midlands

In February 2020 Transport Focus carried out research into barriers to bus use in the West Midland...
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Motorway services – meeting summer demand and keeping road users...

With restrictions eased, journeys by road are increasing. A boom in domestic travel is likely as...
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Flexible rail season tickets explained

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Transport Focus guidance on Bus Service Improvement Plans

Transport Focus has produced a series of guides and toolkits to support Local Transport Authorities...
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Invitation to Preferred Supplier List

Transport Focus is refreshing its Preferred Supplier List (PSL) and invites suitably qualified and...
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Information Charter

This document provides information on Transport Focus privacy policy as well as detailing how to...
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TransPennine Express passenger information

This report sets out work carried out in October 2019 for TransPennine Express into rail passenger...
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Air travel during Covid-19

Transport Focus spoke to almost 4000 people about their thoughts on air travel during the...
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HS2 Customer Community

Many topics have been explored over the past two and a half years with our Customer Community –...
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Northern Customer Experience Survey

The Northern Customer Experience Survey was conducted throughout the year across most four week...
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Covid-19 reduced timetable report

At the start of lockdown, the rail industry wanted to understand whether the reduced timetable...
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Clarity of information for transport users – train company website...

Transport Focus wants to make sure transport users have the information they need to travel with...
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Tram Passenger Survey winter 2019/20

As part of the Tram Passenger Survey programme we worked with Transport for Greater Manchester...
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Refurbishing train carriages to suit passenger needs

Transport Focus, London TravelWatch and Porterbrook commissioned the below research report to...
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