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Transport User Voice – October 2023

In this month’s Transport User Voice we're pleased to announce the appointment of our new chief...
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Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...
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Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...
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Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...
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Transport User Voice – August 2023

In this month’s Transport User Voice we're reminding people to have their say on the proposed...
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Ticket offices in Scotland – update

Rail passengers in Scotland have had their say on ScotRail proposals to change various ticket...
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ScotRail ticket office consultation

ScotRail ran a 21-day consultation with proposals for amending ticket office hours at many of its...
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Easter rail engineering works – Transport Focus comment

Commenting on the Easter rail upgrade works announced by Network Rail today, Transport Focus chief...
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Putting passengers at the heart of HS2 stations

Commenting on the design vision for new HS2 stations in Birmingham, David Sidebottom director at...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Best train stations according to passengers revealed

London Kings Cross is the top train station in Britain, say passengers. In a survey by...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Is it worth it? Passengers say yes to improved stations

Are station improvements worth the money? Yes, even if it means short term pain for...
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Rail Delivery Group Stations Summit

Martin Clarke, Policy and issues executive at Transport Focus will be speaking at Rail Delivery...
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Passenger attitudes towards rail staff

Like many other industries the railway is constantly being challenged to look at how it can be more...
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Have your say: changes to Great Western ticket office hours

Great Western Railway (GWR) has proposed changes to ticket-office opening hours at 43 stations. 35...
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Stations affected by GWR ticket office changes Jan 2016

Great Western Railway (GWR) has proposed changes to ticket-office opening hours at 43 stations. 35...
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Inverness station passenger experience – slide presentation

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Inverness station passenger experience – full report

Transport Focus and HITRANS wanted to understand the experience of passengers using Inverness...
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Seamless Journeys: Integrated Transport and Interchange conference 2015

Anthony Smith, chief executive, will be talking about 'managing passenger experience at rail...
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Responding to rail disruption at London Bridge and the South East

Transport Focus, the independent watchdog, is working closely with Network Rail and operators to...
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National Rail Passenger Survey – NRPS – Spring 2015 –...

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Glasgow Queen Street Station Redevelopment research slide presentation

The aim of this research is to gain an understanding of passenger experiences at Glasgow Queen...
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Have your say – Manchester Airport changes

Transport Focus is calling for rail passengers to have their say on proposed changes to ticket...
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Letter to Mark Carne, Network Rail’s chief executive, about the...

This is a letter from Anthony Smith, Passenger Focus's chief executive, to Mark Carne, Network...
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Letter to Mark Carne, Network Rail’s chief executive, about the...

Rail passengers using London Bridge station have had a tough time since Christmas, with a number of...
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Watchdog calls for safety assurance at London Bridge

Passenger Focus has asked train companies Thameslink and Southern, together...
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Rail Delivery Group Station Summit

Sharon Hedges, passenger issues manager, will be giving a key note speech. Sharon will look at what...
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Improvement works at stations – a before and after comparison of...

Working with Network Rail, Passenger Focus compared results from four waves of the National Rail...
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Edinburgh Waverley Station Improvements Research report

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South West Trains Passenger Forum

Heather Minshull, passenger team executive, will be taking part in the South West Trains Passenger...
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Passengers give station improvements the thumbs up

Passenger satisfaction at seven stations increased by an average of 30 percentage points following...
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February 2013 Rail Professional: investment in stations

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National Station Improvement Programme: Phase Two report

The objective of this research was to understand, by making a before-and-after comparison, whether...
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Improving Euston Station

Passenger Focus, working in partnership with London Midland, London Overground, Network Rail, and...
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