travel information Archives - Transport Focus

travel information

Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...

Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...

Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...

When things go wrong, better information can help make things more...

How do passengers like to be communicated with when travelling by train? Transport Focus worked...

Improving Turbostar trains: it’s what’s on the inside that counts

“The only things I’m bothered about are power points and comfy clean seats, because everyone is...

Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...

Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...

Travel advice – rail disruption

Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...

Have your say: Moorside station ticket office closure

Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...

Journey planning using Traveline

What do you want from a journey planning tool? We worked with Traveline to find out what people...

Planning journeys

Transport Focus and Traveline have worked together to understand what transport users want from a...

Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...

Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...

Have your say: changes to LNER ticket office hours

Sort My Sign interim report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...

Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...

Bank holiday rail engineering works – Transport Focus comment

Commenting on the early May bank holiday rail engineering works, Transport Focus director David...

Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...

A628 – early road closure – Transport Focus correspondence

On 29 August 2019 a road user came across signs saying that the A628 was closed – this is the...