ticketing Archives - Page 3 of 3 - Transport Focus

ticketing

The future of ticketing and retail reform must consider everyone

In September 2025 we published a new piece of work commissioned by the Fares, Ticketing and Retail...

Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s...

The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many...

Flexi-season tickets – the future for rail commuting?

Even the snow over the Easter holiday couldn’t dent the sense that spring is here - better...

Rail passengers and value for money: can smarter ticketing help?

Passengers give widely varying scores for the value for money of their ticket in relation to the...

Rail review? Passengers must be front and centre

Yesterday’s announcement that Northern railway passengers will see the introduction from next...

End of the line for baffling rail fares?

Passengers scratching their heads with frustration trying to understand how to get the best train...

95 days to go until Christmas, time to grab a bargain

Christmas can be a very busy time of year, planning shopping trips, panto outings, or seeing...

New ways to get around: ‘little & often’ service kicks off in...

We are changing the way we travel. Rail and road travel is on the increase while bus use is falling...

Slow train coming: rail passengers and ticket vending machines

Good to see the Office of Rail and Road taking up the regulatory baton on Ticket Vending Machines...

Success for rail passengers: reform of penalty fares

There is something for passengers to applaud on this cool, damp December day. Over the weekend the...

Bringing rail compensation into the 21 century

On 1 October 2016 a new National Rail Conditions of Travel was introduced, providing greater...

Rail fare rise relief

The prime minister said yesterday that regulated rail fares will rise in the New Year by RPI (3.2...

Station stop?

Very odd what happens to the English language sometimes. The Virgin Trains' announcement says,...

Baffling tickets: volume 237

Off-peak single from London terminals to Sevenoaks? £10.90 please. Anytime single from...

Your chosen subject? Rail ticketing…

How much is an off peak standard single from Milton Keynes to London Terminals (whatever they...

A tale of two tickets

Wow, I walked into that one. Usually try to travel on advance tickets for business, so you forget...

Buying rail tickets online

As the number of rail passengers swells, more and more of us are buying tickets online. For most...

A tale of two ticket windows

Monday evening, 1830 at Waterloo. Teeming with people. Loads of ticket machines - but only four...

Flexible travel plans

Coming back from France recently I finished my meeting earlier than anticipated and I was booked on...

The grass is greener

Are trains and buses better abroad? From my experience some are, but quite a lot aren’t....

Underselling rail

On train, on the way back from Manchester. Ticket collection - always a tense time as you know some...

Yes, ticket machines again..

London Bridge early Saturday evening. I really could not have scripted this better myself: ...

A funeral in Essex

Might just make the 1240 train, quick walk, get ticket at office (certainly not the machine!),...

No reservations?

Train up to Leeds. Useful thicket of reservation tickets but few people sitting down. Usual stress...

‘To queue or not to queue? – that is the question

Clapham Junction 8.25am last Saturday morning. Nice summer morning, last day of Ascot, loads of...

Ticket queues…

Tooting to Birmingham and back. Two Tubes and train all work well – boringly reliable just as you...