Transport User Community Archives - Transport Focus

Transport User Community

Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...

HS2 – What passengers want from train interiors

Transport Focus worked with HS2 Ltd and Arup to understand what passengers wanted from the layout...

Transport Focus insight shortlisted for research award

The insight team at Transport Focus has been shortlisted for 'in-house team of the year' at the...

Road surface quality – Transport User Community

We asked our Transport User community how they felt about road surface quality. The questions were...

Diversion routes – the road to satisfaction?

Motorways and major ‘A’ roads are the most heavily used roads, carrying a third of all traffic...

Transport User Community – road diversions

We wanted to understand what our Transport User Community think about diversions on England's...

Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...

Covid safe accreditation: Transport User Community

In this report, we showed our bus and rail communities examples of ‘Covid safe’ accreditation...

Ventilation on public transport – Transport User Community

What do passengers think about ventilation on board bus and rail services? How important is it in...

Open windows better than air conditioning on public transport, say...

Passengers see open windows as the most effective method of ventilation for reducing Covid-19...

Transport User Voice: March 2021

What did we learn last year that can help passengers in 2021? Also read about our event on electric...

Cleanliness on public transport – transport user community

What cleaning measures do passengers assume are taking place on rail and bus? Are they assumed to...

Checking in during lockdown in January – Transport User Community

This report covers Transport Focus’s Transport User Community’s thoughts on the current...

The environment and travel – Transport User Community

Given recent discussions about the Government’s aim to cut carbon emissions by 68 per cent by the...

Winter driving: Transport User Community

This report from Transport Focus’s Transport User Community looks at their experiences...

Christmas journeys: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand community...

Rail and bus priorities: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand bus and rail...

Travel and ticketing post-Covid: Transport User Community

Will travel go back to normal when the pandemic ends, or are the fundamental changes passengers...

Travel and ticketing post-Covid; Transport User Community

Will travel go back to normal when the pandemic ends, or are the fundamental changes passengers...

Changes to road journeys: Transport User Community

This report from Transport Focus’s road user community looks to understand how road users’...

Feeling safe on the bus: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand the what impacts...

Recent road journeys during Covid-19: Transport User Community

This report from Transport Focus’s new road user community covers how they have been coping with...

Transport User Community – scientific evidence of safety on public...

The perceived safety of travelling by public transport continues to be a key concern for many...

Transport User Community – recent restrictions and rail and bus...

This report from covers Transport Focus’s Transport User Community’s thoughts on recent...

Transport User Community – role of staff in passengers feeling safe

This report from covers Transport Focus’s Transport User Community's thoughts on the importance...

Transport User Community – rail refunds and fee changes

This report from covers Transport Focus’s Transport User Community's thoughts on National Rail's...

Transport User Community – local lockdowns and essential travel

This report from Transport Focus’s Transport User Community summaries are feeling about rail...

Transport User Community – website and crowding information

This report summaries the findings of Transport Focus’s Transport User Community thoughts on...

Transport User Community – recent bus and rail journeys

This report from Transport Focus’s Transport User Community summaries users’ recent experience...

Transport User Community – how has bus travel changed and returning...

This report summaries the findings from Transport Focus’s Transport User Community covering their...

Transport User Community – bus congestion and cashless services

This report summarises the findings from Transport Focus’s new Transport User Community, covering...

Transport User Community – rail reservations and virus risk

This report summaries the findings from Transport Focus’s new Transport User Community covering...

Transport User Community – rail leisure travel and urban travel

This report summaries the findings from Transport Focus’s new Transport User Community covering...

Transport User Community – return to bus travel

This report summaries the findings from bus passengers in Transport Focus’s new Transport User...

Transport User Community – rail fares and flexible ticketing

This report covers summaries the findings from Transport Focus’s Transport User Community...

Transport User Community – return to rail travel

This report summaries the findings from Transport Focus’s new Transport User Community covering...

Covid-19 rail commuter community – weeks one and two summary report

This report covers summaries the findings from Transport Focus's new Covid-19 rail community...