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Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...
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Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...
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Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...
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When things go wrong, better information can help make things more...

How do passengers like to be communicated with when travelling by train? Transport Focus worked...
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Improving Turbostar trains: it’s what’s on the inside that counts

“The only things I’m bothered about are power points and comfy clean seats, because everyone is...
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Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
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Winter disruption – what do transport users need?

This week we have seen plunging temperatures, icy conditions and several centimetres of snow across...
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Travel advice – rail disruption

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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Have your say: Moorside station ticket office closure

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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Journey planning using Traveline

What do you want from a journey planning tool? We worked with Traveline to find out what people...
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Planning journeys

Transport Focus and Traveline have worked together to understand what transport users want from a...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...
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Have your say: changes to LNER ticket office hours

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Sort My Sign interim report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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Bank holiday rail engineering works – Transport Focus comment

Commenting on the early May bank holiday rail engineering works, Transport Focus director David...
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Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...
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A628 – early road closure – Transport Focus correspondence

On 29 August 2019 a road user came across signs saying that the A628 was closed – this is the...
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