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Wales

What are the barriers to using the bus in Wales?

Bus passengers and non-bus users in Wales have made their views known about the barriers to them...
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Rural mobility and demand responsive transport

Senior Manager Wales David Beer will be on the panel at the Department for Transport’s event,...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
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Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
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Welsh Government National Transport Delivery Plan – Transport Focus...

​Transport Focus has responded to the Welsh Government consultation on its National Transport...
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fflecsi – the experience of Demand Responsive Transport in Wales –...

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...
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Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...
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Welsh Government bus legislation proposals – Transport Focus Wales...

Transport Focus Wales has responded to the Welsh Government consultation on proposals for new...
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Buses in Wales webinar

We held a Buses in Wales webinar on Thursday 9 June, to talk about the White Paper proposals for...
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Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...
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Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
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Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Fflecsi – the experience of Demand Responsive Transport in Wales

Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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Transport Strategy for Wales – Transport Focus response

Today The Welsh Government published ‘Llwybr Newydd – New Path', a new transport strategy for...
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Transport Focus responds to Wales rail infrastructure inquiry

​The House of Commons Welsh Affairs Committee is running an inquiry into the responsibility,...
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Transport Focus responds to Wales Transport Strategy

Welsh Government put plans out for consultation on Llwybr Newydd: a new Wales transport...
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Transport Focus public Board meeting

Transport Focus will be holding a Board meeting in public as we focus on our work in Wales and the...
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Rail passengers in Wales say ‘much of the same’

The independent watchdog has warned that Welsh rail passengers are among the least satisfied in...
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Response to Welsh Government’s White Paper on improving public...

Transport Focus has responded to the Welsh Government's White Paper on proposals to reform the...
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Young people and transport: Cardiff event, 24 January 2019

On 24 January 2019, Transport Focus held an event in Cardiff to showcase its research with young...
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Transport Focus provides evidence for Welsh rail service scrutiny

Transport Focus has provided evidence to a key Welsh Assembly committee to assist with its scrutiny...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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New Wales and Borders rail services

KeolisAmey will become the new operator and developer for the Wales and Borders rail service and...
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Watchdog welcomes new Wales and borders franchise

David Sidebottom, passenger director at Transport Focus, said: “Passengers in Wales tell us...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Welsh language report 2016-17

We wrote to the Welsh language commissioner to report on how we dealt with Welsh language issues in...
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Despondent rail passengers call for better services in Wales

Passengers travelling on Wales and Borders services are calling for an overhaul of tired and...
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National Rail Passenger Survey (NRPS) at a glance – Arriva Trains Wales...

Here you can download at-a-glance guides to the National Rail Passenger Satisfaction Survey for...
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Transport User Voice – October 2016 – Welsh rail franchise

We have recently submitted our response to the Welsh Affairs Committee’s inquiry into the Wales...
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Coach & Bus Week – Welsh Transport Plan – June 2015

This article in Coach & Bus Week reports on a recent Transport Focus conference, called...
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Putting passengers first: how will the Welsh National Transport Plan...

We would like to invite you to join our Board for our conference “Putting passengers first: how...
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Putting passengers first: How will the Welsh National Transport Plan...

Transport Focus will be hosting an event next week focussing on the theme 'Putting passengers...
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How the rail industry works – an overview

This two-page document is a very brief overview of how the rail industry works, including some...
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November 2013 Board Meeting papers

Papers for the Board Meeting held on 14 November 2013 at the Wales Millennium Centre in Cardiff
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Cardiff Conference agenda

Agenda for the Passenger Focus conference to be held 13 November at the Wales Millennium Centre
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Arriva Trains Wales Passenger Panel

David Beer, passenger focus passenger executive, will be attending the Arriva Trains Wales...
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Welsh transport inquiry

David Sidebottom, passenger team director will be giving evidence to the Enterprise and Business...
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South East Wales Transport Alliance (SEWTA)

David Beer, passenger executive will be attending the SEWTA rail working group, discussing future...
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National Assembly for Wales transport inquiry event

David Beer, passenger executive and Jordan Sargeant, passenger team executive, will be supporting...
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National Passenger Survey Spring 2011 – Questionnaire – Welsh...

Welsh translation of NPS questionnaire
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National Passenger Survey Autumn 2011 – Questionnaire – Welsh...

Welsh translation of NPS questionnaire
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National Passenger Survey Autumn 2011 – Arriva Trains Wales

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National Passenger Survey Autumn 2011 – SEWTA

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Passenger Focus response to the rail industry’s Initial Industry...

This document provides Passenger Focus’s response to the rail industry’s Initial Industry Plan...
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National Passenger Survey Spring 2011 – SEWTA

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