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ticketing

ticketing

Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s...
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The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many...
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Flexi-season tickets – the future for rail commuting?

Even the snow over the Easter holiday couldn’t dent the sense that spring is here - better...
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Rail passengers and value for money: can smarter ticketing help?

Passengers give widely varying scores for the value for money of their ticket in relation to the...
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Rail review? Passengers must be front and centre

Yesterday’s announcement that Northern railway passengers will see the introduction from next...
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End of the line for baffling rail fares?

Passengers scratching their heads with frustration trying to understand how to get the best train...
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95 days to go until Christmas, time to grab a bargain

Christmas can be a very busy time of year, planning shopping trips, panto outings, or seeing...
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New ways to get around: ‘little & often’ service kicks off in...

We are changing the way we travel. Rail and road travel is on the increase while bus use is falling...
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Slow train coming: rail passengers and ticket vending machines

Good to see the Office of Rail and Road taking up the regulatory baton on Ticket Vending Machines...
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Success for rail passengers: reform of penalty fares

There is something for passengers to applaud on this cool, damp December day. Over the weekend the...
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Bringing rail compensation into the 21 century

On 1 October 2016 a new National Rail Conditions of Travel was introduced, providing greater...
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Rail fare rise relief

The prime minister said yesterday that regulated rail fares will rise in the New Year by RPI (3.2...
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Station stop?

Very odd what happens to the English language sometimes. The Virgin Trains' announcement says,...
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Baffling tickets: volume 237

Off-peak single from London terminals to Sevenoaks?  £10.90 please. Anytime single from...
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Your chosen subject? Rail ticketing…

How much is an off peak standard single from Milton Keynes to London Terminals (whatever they...
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A tale of two tickets

Wow, I walked into that one. Usually try to travel on advance tickets for business, so you forget...
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Buying rail tickets online

As the number of rail passengers swells, more and more of us are buying tickets online. For most...
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A tale of two ticket windows

Monday evening, 1830 at Waterloo. Teeming with people. Loads of ticket machines - but only four...
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Flexible travel plans

Coming back from France recently I finished my meeting earlier than anticipated and I was booked on...
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The grass is greener

Are trains and buses better abroad? From my experience some are, but quite a lot aren’t....
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Underselling rail

On train, on the way back from Manchester. Ticket collection - always a tense time as you know some...
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Yes, ticket machines again..

London Bridge early Saturday evening. I really could not have scripted this better myself: ...
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A funeral in Essex

Might just make the 1240 train, quick walk, get ticket at office (certainly not the machine!),...
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No reservations?

Train up to Leeds. Useful thicket of reservation tickets but few people sitting down. Usual stress...
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‘To queue or not to queue? – that is the question

Clapham Junction 8.25am last Saturday morning. Nice summer morning, last day of Ascot, loads of...
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Ticket queues…

Tooting to Birmingham and back. Two Tubes and train all work well – boringly reliable just as you...
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