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Transport User Voice – October 2023

In this month’s Transport User Voice we're pleased to announce the appointment of our new chief...
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Transport User Voice – May 2023

In this months Transport User Voice read more about how we delivering in a challenging from our...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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Transport User Voice: March 2023

End of an era - our chief exec is standing down, what do passengers think about the £2 bus fare...
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Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
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Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Transport User Voice: May 2022

Join our upcoming Board meeting in Scotland, read about our new partnership with Tyne Tunnel, the...
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Transport User Voice: April 2022

How can trains better meet passengers needs? Also we talked to women and girls about their...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Rail: North of the Border Conference and Exhibition

Our Scottish Board member, Trisha McAuley, is chairing the Rail: North of the Border Conference and...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Have your say: changes to ScotRail ticket office hours

ScotRail has proposed changes to the ticket office opening hours at 120 of its stations. Under...
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Have your say: changes to ScotRail ticket office hours

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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Transport User Voice: December 2021

Read about how we got on at Highways UK, our chief exec talks about the Integrated Rail Plan and...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Have your say: changes to LNER ticket office hours

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Transport User Voice: September 2021

How do passengers feel about sustainable transport? Our director talks what we're doing on bus and...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...
Read more

Caledonian Sleeper guest satisfaction survey

Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper which has been used...
Read more

Getting the best deal for transport users in Scotland – Transport...

Tuesday 16 February 2021 2pm - 3.15pm Transport Focus’s Board will be meeting in public to...
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Caledonian Sleeper guest satisfaction survey

Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper which has been used...
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Signs of improvement for rail passengers in Scotland

Rail passengers in Scotland have recorded one of the biggest improvements in rail satisfaction...
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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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Evidence to the Rural Economy and Connectivity Committee on the Transport...

Robert Samson, senior stakeholder manager, has given our evidence on smart ticketing and buses to...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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National Rail Passenger Survey (NRPS) at a glance – ScotRail – Autumn...

Here you can download at-a-glance guides to the National Rail Passenger Satisfaction Survey for...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Transport User Voice – November 2016 – Scotland update

ScotRail issues, rural transport services, and transport policing – these have been our recent...
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ScotRail performance improvement plan – Transport Focus response

Yesterday the ScotRail alliance published a plan to improve recent poor performance. Robert...
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New satisfaction survey for Sleeper passengers

Eight in 10 Caledonian Sleeper passengers are happy with their service. Today the independent...
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CPT Scottish Conference

Anthony Smith, chief executive, will be speaking at the Confederation of Passenger Transport UK...
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Passenger Focus seminar – “Scottish Major Events 2014”

Passenger Focus held a seminar in Glasgow on 12 June 2014 to discuss the Commonwealth Games and...
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How the rail industry works – an overview

This two-page document is a very brief overview of how the rail industry works, including some...
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Edinburgh conference presentations

Passenger Focus held a conference and reception in Edinburgh on 11 September 2013. Guest speakers...
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September 2013 Board Meeting papers

Papers for the Board Meeting held on 12 September 2013 at the Carlton Hotel in Edinburgh
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September 2013 Board Meeting agenda

Agenda for the Passenger Focus Board Meeting to be held 11 September in The Carlton...
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Edinburgh Conference agenda

Agenda for the Passenger Focus conference to be held 11 September in Edinburgh's City Art Centre
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National Passenger Survey Autumn 2011 – Strathclyde PTE

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National Passenger Survey Spring 2011 – Strathclyde PTE

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Designing the future – rolling stock design (text version)

Building on previous research and experience Passenger Focus has worked together with Transport...
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Designing the future – rolling stock design

Building on previous research and experience Passenger Focus has worked together with Transport...
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