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Transport User Community

Transport User Community

Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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HS2 – What passengers want from train interiors

Transport Focus worked with HS2 Ltd and Arup to understand what passengers wanted from the layout...
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Transport Focus insight shortlisted for research award

The insight team at Transport Focus has been shortlisted for 'in-house team of the year' at the...
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Road surface quality – Transport User Community

We asked our Transport User community how they felt about road surface quality. The questions were...
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Diversion routes – the road to satisfaction?

Motorways and major ‘A’ roads are the most heavily used roads, carrying a third of all traffic...
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Transport User Community – road diversions

We wanted to understand what our Transport User Community think about diversions on England's...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Covid safe accreditation: Transport User Community

In this report, we showed our bus and rail communities examples of ‘Covid safe’ accreditation...
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Ventilation on public transport – Transport User Community

What do passengers think about ventilation on board bus and rail services? How important is it in...
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Open windows better than air conditioning on public transport, say...

Passengers see open windows as the most effective method of ventilation for reducing Covid-19...
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Transport User Voice: March 2021

What did we learn last year that can help passengers in 2021? Also read about our event on electric...
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Cleanliness on public transport – transport user community

What cleaning measures do passengers assume are taking place on rail and bus? Are they assumed to...
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Checking in during lockdown in January – Transport User Community

This report covers Transport Focus’s Transport User Community’s thoughts on the current...
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The environment and travel – Transport User Community

Given recent discussions about the Government’s aim to cut carbon emissions by 68 per cent by the...
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Winter driving: Transport User Community

This report from Transport Focus’s Transport User Community looks at their experiences...
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Christmas journeys: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand community...
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Rail and bus priorities: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand bus and rail...
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Travel and ticketing post-Covid: Transport User Community

Will travel go back to normal when the pandemic ends, or are the fundamental changes passengers...
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Travel and ticketing post-Covid; Transport User Community

Will travel go back to normal when the pandemic ends, or are the fundamental changes passengers...
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Changes to road journeys: Transport User Community

This report from Transport Focus’s road user community looks to understand how road users’...
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Feeling safe on the bus: Transport User Community

This report from Transport Focus’s Transport User Community seeks to understand the what impacts...
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Recent road journeys during Covid-19: Transport User Community

This report from Transport Focus’s new road user community covers how they have been coping with...
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Transport User Community – scientific evidence of safety on public...

The perceived safety of travelling by public transport continues to be a key concern for many...
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Transport User Community – recent restrictions and rail and bus...

This report from covers Transport Focus’s Transport User Community’s thoughts on recent...
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Transport User Community – role of staff in passengers feeling safe

This report from covers Transport Focus’s Transport User Community's thoughts on the importance...
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Transport User Community – rail refunds and fee changes

This report from covers Transport Focus’s Transport User Community's thoughts on National Rail's...
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Transport User Community – local lockdowns and essential travel

This report from Transport Focus’s Transport User Community summaries are feeling about rail...
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Transport User Community – website and crowding information

This report summaries the findings of Transport Focus’s Transport User Community thoughts on...
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Transport User Community – recent bus and rail journeys

This report from Transport Focus’s Transport User Community summaries users’ recent experience...
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Transport User Community – how has bus travel changed and returning...

This report summaries the findings from Transport Focus’s Transport User Community covering their...
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Transport User Community – bus congestion and cashless services

This report summarises the findings from Transport Focus’s new Transport User Community, covering...
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Transport User Community – rail reservations and virus risk

This report summaries the findings from Transport Focus’s new Transport User Community covering...
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Transport User Community – rail leisure travel and urban travel

This report summaries the findings from Transport Focus’s new Transport User Community covering...
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Transport User Community – return to bus travel

This report summaries the findings from bus passengers in Transport Focus’s new Transport User...
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Transport User Community – rail fares and flexible ticketing

This report covers summaries the findings from Transport Focus’s Transport User Community...
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Transport User Community – return to rail travel

This report summaries the findings from Transport Focus’s new Transport User Community covering...
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Covid-19 rail commuter community – weeks one and two summary report

This report covers summaries the findings from Transport Focus's new Covid-19 rail community...
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