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Working in partnership with London TravelWatch

Briefings

Briefings

Rail strike feedback

The railway will be disrupted by strikes and the knock-on effects. Transport Focus is monitoring...
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National Rail strikes July 2022 – the passenger experience

On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced...
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Transport Focus provides evidence for scrutiny of Welsh transport policy...

Transport Focus has provided evidence to the Senedd Economy, Infrastructure and Skills committee to...
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Transport Focus evidence to the Transport Select Committee on coronavirus

The Transport Select Committee has held an informal session with Secretary of State for transport...
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Williams Review – what do passengers think about the structure of...

In this second submission to the Williams Rail Review Transport Focus provides the results of focus...
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Ten actions to benefit Scottish bus passengers

The Transport (Scotland) Bill proposes to provide local authorities and Regional Transport...
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Tables of sample ticket prices: December 2017

Table of sample rail ticket prices (prices are for illustration only). The fares shown are not...
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East Midlands rail franchise: passengers’ experiences and aspirations

The current East Midlands franchise, operated by Stagecoach, ends in March 2019. As part of the...
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South Eastern rail franchise consultation response – June 2017

When new franchise deals are let we want to see passenger views at the heart of the decisions about...
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Transport Focus’s views on the Bus Services Bill (House of Lords...

The Government has tabled a number of amendments to the Bus Services Bill to boost...
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Know your rights – changes for transport users

On Saturday 1 October, the new Consumer Rights Act and National Rail Conditions of Travel will come...
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Transport Focus response to the Hendy review

The Department for Transport consulted on Sir Peter Hendy’s review of  Network Rail’s...
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Management Team meeting minutes 2015-16

Here you can view the redacted minutes from Management Team meetings held in 2015-16 so far.
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Management Team meeting minutes 2014-15

Here you can view the redacted minutes from Management Team meetings held in 2014-2015.
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Management Team meeting minutes 2013-2014

Here you can find redacted minutes from all Management Team meetings held in 2013-2014.
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Table of sample ticket prices: December 2015

These sample ticket prices are for illustration only. The fares shown are not statistically...
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Transport Focus Events – Edinburgh, September 2015

Information on the Transport Focus events in Edinburgh this September 2015. Including running order...
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The passenger impact of engineering overruns at London King’s Cross and...

Passengers travelling to and from London King’s Cross and London Paddington were badly let down...
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Table of sample Anytime return prices: December 2014

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample off-peak return prices: December 2014

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample annual season ticket prices: December 2014

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Key issues from the rail disruption Christmas 2014

The weekend following Christmas 2014 saw thousands of passengers stuck in the cold or on unmoving...
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Table of sample annual season ticket prices: December 2013

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample Anytime return ticket prices: December 2013

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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Table of sample off-peak return ticket prices: December 2013

These sample ticket prices are for illustration only.  The fares shown are not statistically...
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How the rail industry works – an overview

This two-page document is a very brief overview of how the rail industry works, including some...
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Southeastern franchise Direct Award – Passenger Focus submission to...

The existing Southeastern franchise has run for a considerable time, during which there have been...
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Greater Anglia franchise Direct Award – Passenger Focus submission...

The Greater Anglia Direct Award follows a very short franchise, which was itself extended.  By...
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Northern franchise Direct Award – Passenger Focus submission to the...

The existing Northern franchise has run for a considerable time, during which there have been some...
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Bus punctuality – a briefing note

Improving punctuality is bus passengers’ top priority. So, two years ago, Passenger Focus started...
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Briefing: Spending Review 2013

The Spending Round (SR) was published on 26 June and is designed to cover the first year after the...
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Initial briefing – fresh start for franchising – March 2013

Key announcements about the future of franchising were made on 26 March 2013. These...
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Reforming Our Railways: Putting the Customer First – April 2012

In March 2012 the Department for Transport published the above named Command Paper.It sets out the...
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Fares and Ticketing Review – Summary – April 2012

In March 2012 the Department for Transport launched a review of rail fares and ticketing. This...
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Passenger Focus – Making a difference for all passengers

More than 120,000 passengers told Passenger Focus what they think of their services over the past...
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London and South East RUS – Rail User briefing – July 2009

A rail user group briefing from the London and South East Route Utilisation Strategy (RUS) meeting...
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RSSB railway Community Safety Conference Agenda

Railway Community Safety Forum: 18 March 2010 Programme - Calling time on anti-social behaviour
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GoSkills Customer Service Seminar Agenda

Passenger Link Manager Tunde Olatunji will be speaking at GoSkills' Customer Service Seminar, which...
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Network Rail Regional and Local Authorities Conference Agenda

Passenger Link Manager Mike Greedy will be speaking at Network Rail's regional and local...
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Transport Solutions in Rural Areas conference – Map and information

Passenger Focus and TravelWatch NorthWest will be holding a joint 'Transport Solutions in Rural...
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Transport Solutions in Rural Areas conference – Agenda

Passenger Focus and TravelWatch NorthWest will be holding a joint 'Transport Solutions in Rural...
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Passenger Focus Liberal Democrats Party Fringe Event 2009

Weighing it up - Do passengers need government more or less involved in bus and rail services?
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Passenger Focus Labour Party Fringe Event 2009

Weighing it up - Do passengers need government more or less involved in bus and rail services?
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Press release – East Midlands Trains doubles cost of morning travel...

From next week passengers travelling in the morning from Market Harborough, Kettering and...
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Passenger Focus Conservative Party Fringe Event 2009

Weighing it up - Do passengers need government more or less involved in bus and rail services?
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The journey to 2020: reducing carbon emissions through local transport...

Bus Passenger Project Manager David Sidebottom will be taking part in a panel session at 'the...
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Changing size, changing transport

Passenger Focus Chief Executive Anthony Smith will be speaking at 'changing size, changing...
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The Railway Forum Eighth European Rail Policy Seminar – Agenda

Passenger Focus Chief Executive Anthony Smith will be speaking at the Railway Forum's Eighth...
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Press release – Save £££ getting to the airport

Passenger Focus and London TravelWatch are concerned that passengers may be paying higher train...
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Passenger Focus / Help The Aged workshop flyer

Passenger Focus is working with Bus Users UK, FirstGroup and NSPTUF/TravelWatch Midlands West in...
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Passenger Focus Labour Party Fringe Event 2008 – Manchester

Can we give passengers world class train and bus services?
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Passenger Focus Conservative Party Fringe Event 2008 – Birmingham

Can we give passengers world class train and bus services?
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Safe and secure? Passenger perceptions of public transport conference...

A conference brochure form a 'Safe and secure? Passenger perceptions of public transport' event.
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The Future of Rail – Conference agenda

Passenger Focus chief executive Anthony Smith will be speaking at the IAE and Marketforce?s 8th...
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Fully realising smart technology in the transport sector –...

On Thursday 22 May, Passenger Focus chief executive Anthony Smith will be speaking at the 'Fully...
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Passenger Focus annual conference 2008 – Programme

We are delighted to welcome you to the Passenger Focus Annual Conference. Passenger Focus is the...
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Passenger Focus annual conference 2008 – Panel questions

A look at some of the questions asked to the panel at the Passenger Focus annual conference 2008.
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Passenger Focus annual conference 2008 – Invitation

The invitation for the Passenger Focus annual conference 2008.
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Penalty Fares and South West Trains – Archived hot issue

Passenger Focus has long been concerned that much-needed revenue is lost to the industry through...
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Virgin Trains – Commentary on its draft timetable

This commentary gives an overview of the timetable plans for 2009, which follow the principles...
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Unregulated Fares Increases – Briefing

We have raised our concerns about recent excessive increases to unregulated fares, such as South...
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Passenger Focus in Wales – key activities in Wales

Passenger Focus undertakes a number of targeted research projects to support specific campaigns....
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Overcrowding: a passenger perspective

This paper takes a look at overcrowding from a passenger perspective. It draws together some of the...
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Passenger Focused Franchises conference – final delegate list

Final delegate list for the Passenger Focused Franchises conference.
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Final programme – Passenger Focused Franchises conference

Agenda for the Passenger Focused Franchises conference.
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Community Rail Awards 2006 – brochure

The Community Rail Awards recognises excellence and best practice in Community Rail Development...
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Railfuture rail campaigners’ conference flyer

Rail Campaigners' conference at Staffordshire University gets campaigners together to talk about...
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Greater Western franchise – December 2006 timetable briefing document

Passengers and stakeholders across the new Greater Western franchise area have expressed widespread...
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Evidence given to the House of Commons Transport Select Committee inquiry...

RPC welcomes the Transport Committee?s investigation into these areas of ticketing and fares as it...
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