Trains and carriages Archives - Page 2 of 3 - Transport Focus

Trains and carriages

What makes for a clean and safe railway?

Transport Focus has worked with the Department for Transport to understand how cleanliness and...

Watchdog responds to new RMT strikes dates

Responding to the announcement of further RMT strikes in the run-up to Christmas, Transport Focus...

Rail passenger satisfaction dips

Rail passenger satisfaction overall has fallen from 87 per cent to 84 per cent in Transport...

Rail strikes and misery loom

Tomorrow, six days of disruption start on the railway – many lines closed, fewer trains on those...

Caledonian Sleeper guest satisfaction survey

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used...

Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...

Increase in rail services – Transport Focus comment

Commenting on the increase in rail services from Sunday 16 May, Transport Focus chief executive...

Hitachi trains to return to service – Transport Focus comment

Following the news that Hitachi, train operators and Government have agreed a plan to reintroduce...

Better information needed amid ongoing rail disruption

Transport Focus is calling on rail operators to focus on three key areas amid ongoing disruption...

Disruption caused by train safety checks – correspondence with the...

Transport Focus chief executive Anthony Smith wrote to the Rail Delivery Group on 10 May regarding...

Rail service cancellations – Transport Focus comment

Commenting on rail service cancellations while safety checks are conducted on high-speed trains,...

Caledonian Sleeper guest satisfaction survey

Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper which has been used...

Transport Focus comment as rail industry prepares for more passengers

As the rail industry prepares for the next step out of lockdown in England on 12 April, Transport...

Ventilation on public transport – Transport User Community

What do passengers think about ventilation on board bus and rail services? How important is it in...

Open windows better than air conditioning on public transport, say...

Passengers see open windows as the most effective method of ventilation for reducing Covid-19...

Learning the lessons from Lewisham winter incident

Commenting on the findings of an investigation into the 2 March Lewisham incident published today...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

Rolling Stock Procurement Forum

The Rolling Stock Procurement Forum, will provide a complete strategic guide to rolling stock...

Passenger attitudes towards rail staff

Like many other industries the railway is constantly being challenged to look at how it can be more...

Transport Focus response – crowding on trains

The independent watchdog Transport Focus responds to crowding figures from the Department for...

September 2014 Rail Magazine: Train operators must build trusts, says...

Rail Magazine coverage about our passengers’ relationship with the rail industry research. The...

Next-generation Thameslink train launch – London

Jordan Sargeant, passenger team executive, will be attending an event to unveil the new...

How the rail industry works – an overview

This two-page document is a very brief overview of how the rail industry works, including some...

Draft Determination Periodic Review – Passenger Focus response

Passenger Focus welcomes new trains

Today the Department for Transport announced that it is going ahead with the order of...

Industry Strategic Business Plan – Passenger Focus response

Today Network Rail and train operators issued the industry strategic business plans - a response to...

Intercity Express Programme (IEP) – Passenger Focus responds to the...

Anthony Smith, Passenger Focus chief executive, said: “Passengers will welcome the news that the...

The Pennine Class 185 experience – What do passengers think?

The Pennine Class 185 trains were introduced to passengers travelling on First TransPennine Express...