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Road User Voice

Road User Voice

Watchdog calls for action as new research shows drivers don’t trust...

New research published today by Transport Focus has found that symbols on diversion signs used on...
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Road User Voice – August 2016 – Transport Focus Board member...

The Welsh Government wishes to appoint a new member to the Transport Focus board to ensure the...
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Road User Voice – August 2016 – A night out on the M25

Our road user director spent a night out behind the scenes on the M25 watching an army of workers...
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Road User Voice – August 2016 – Keeping roads open all-year...

In July we were in the north east on a fact-finding mission. We also wanted to share our road...
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Road User Voice – August 2016 – Ensuring the road user voice...

We’ve had another busy month, attending several speaking engagements and making many more useful...
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Road User Voice – August 2016 – Action needed to improve...

Lorry drivers have said their needs are not being fully met by roadside facilities in...
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Road User Voice – August 2016 – Road user director’s...

On long (or even short!) journeys along England’s motorways and major ‘A’ roads, the...
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Road User Voice – April 2016 – Bedford Bound

Delays and disruption, roadside facilities, signage and road surfacing were top of the agenda at a...
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Road User Voice – April 2016 – Road user director’s editorial

Earlier this year the Transport Focus team headed off to Highways England’s regional office in...
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Road User Voice – April 2016 – Better by design

Transport Focus is taking part in an initiative launched by Highways England to encourage...
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Road User Voice – April 2016 – Getting to the heart of smart...

Transport Focus has put smart motorways to the test. The M6 10a-13 stretch near to Cannock and...
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Road User Voice – April 2016

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Road User Voice – February 2016 – Road user director’s...

In January we carried out research into road users’ views about roadside facilities, including...
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Road User Voice – February 2016 – Operation Stack, Manston...

During summer 2015 Operation Stack brought widespread disruption to the Strategic Road Network in...
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Road User Voice – February 2016 – Focusing on roadside...

We have begun research to understand road users’ needs and experiences when it comes to roadside...
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Road User Voice – February 2016 – Update on our delays and...

We have commissioned new research to look specifically at delays and disruptions resulting from...
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Road User Voice – February 2016 – Research coming soon

Driver attitude and behaviour, and its impact on journey satisfaction and safety: This literature...
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Road User Voice – February 2016

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Road User Voice – January 2016 – Have your say

Help shape the decisions the Government, Parliament and Highways England are making by having your...
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Road User Voice – January 2016 – Getting to grips with road...

Improved quality of road surfaces, by a big margin, is the number one priority for improvement...
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Road User Voice – January 2016 – Motorway service area tour

Motorway service areas are important, as our Road user needs and experiences research found. They...
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Road User Voice – January 2016 – Road user director’s...

With 2016 fast approaching, I thought I’d reflect on our achievements since we started...
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Road User Voice – January 2016 – HGV drivers prioritise...

‘Quality of road surfaces’ is the aspect of England’s motorways and major ‘A’ roads that...
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Road User Voice – January 2016 – Research coming soon

Over the next year Transport Focus will be publishing lots of new research into road users’...
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Road User Voice – January 2016

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Road User Voice – December 2015 – Road user director’s...

Transport Focus recently held a Board meeting and conference in Gateshead; we were delighted to...
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Road User Voice – December 2015 – What do road users want?

Our road user team was at the Highways UK conference on 25 and 26 November. The theme was the...
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Road User Voice – December 2015 – Keep on trucking!

We will soon be publishing our heavy goods vehicle (HGV) drivers’ priorities for improvement on...
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Road User Voice – December 2015 – Winter Focus

The traditions of Halloween and Bonfire Night are now behind us and our thoughts are turning to the...
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Road User Voice – December 2015 – South of the border

The Transport Focus Board meeting in Newcastle on 12 November gave the road user team an...
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Road User Voice – December 2015 – Research coming soon

We will soon be publishing the heavy goods vehicle drivers’ priorities for improvement research....
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Road User Voice – December 2015

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Road User Voice – October 2015 – Road user director’s...

With the roads team up to full strength now, we’ve had a busy month since I last wrote. To give...
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Road User Voice – October 2015 – Developing a new road user...

Consultation on the new road user satisfaction questionnaire has begun with a series of meetings...
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Road User Voice – October 2015 – Take a break!

Road users told us that roadside facilities are crucial. This was revealed by our Road user needs...
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Road User Voice – October 2015 – Road meets rail

As part of our regular meetings with Highways England we headed to Birmingham to discuss road...
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Road User Voice – October 2015 – On the road with Highways...

We continue to further our understanding of the issues that affect road users in different parts of...
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Road User Voice – October 2015 – The signs are good, but what...

Transport Focus is working to make sure that the needs of road users are reflected when decisions...
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Road User Voice – October 2015

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Questions and answers on the new road user survey – October 2015

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Road User Voice – September 2015 – Road user director’s...

I’m really pleased to say that our recruitment is now complete! The full Transport Focus road...
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Measuring road user satisfaction

Under the government’s Roads Reform programme, Transport Focus has a key role in measuring...
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Road User Voice – September 2015

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Road User Voice – August 2015 – Road user director’s...

Users of the road network in Kent have had a torrid time in recent weeks with Operation Stack being...
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Road User Voice – August 2015 – Getting the user voice heard...

Sadly, Operation Stack (OpStack) now needs little introduction. The queues of lorries on the M20 in...
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Road User Voice – August 2015

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Road User Voice – July 2015

We have just published the July issue of Road User Voice – a monthly digest of our work for users...
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Road User Voice – July 2015 – Road user director’s editorial

To make life better for transport users, listen to them! That’s always been a key principle of...
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Road User Voice – July 2015 – Quality of road surfaces top of...

The results are in – Transport Focus has published its first research into road users’...
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Road User Voice – July 2015 – On the road….. in the West...

Our chief executive and road user director have hit the road to find out more about the road...
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June edition of Road User Voice

We have just published the third edition of Road User Voice – a monthly digest of our work for...
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Road User Voice – June 2015 – Research update

In May we organised an event to share knowledge on the factors which are most strongly linked to...
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Road User Voice – June 2015 – Road user workplan for 2015-16

On 30 March 2015 Transport Focus became the consumer watchdog representing the users of England’s...
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Road User Voice – June 2015 – Are roadworks that big a problem?

When it comes to the strength of feeling of those using motorways and trunk roads, the clear answer...
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Road User Voice – June 2015 – Road user director’s editorial

Transport Focus continues to develop its links with stakeholders, learn more about the Strategic...
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Road User Voice – June 2015

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Transport Focus: the road ahead

The recent article in Logistics and Transport Focus looks at how our previous experience...
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Road User Voice – May 2015 – Road user director’s editorial

It’s a month into Transport Focus’s role as consumer watchdog for users of England’s...
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May edition of Road User Voice

We have just published the second issue of Road User Voice – a monthly digest of our work for...
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Road User Voice – May 2015

We have just published the second issue of Road User Voice – a monthly digest of our work for...
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Road User Voice – May 2015 – Needs and experiences of heavy...

Heavy goods vehicle (HGV) drivers feel misunderstood. This is one of the findings from our...
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Road User Voice – May 2015 – Future research

Priorities for improvementWhat do road users want to see improved on the Strategic Road Network...
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