Transport User Panel Archives - Transport Focus

Transport User Panel

Getting free bus pass holders back on board

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free...

Why are free bus pass holders staying away?

More than half of concessionary bus pass holders say coronavirus is still a major concern for them,...

Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...

Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...

Travel to work survey

Transport Focus carried out research about travelling to work using its Transport User Panel. This...

Announcements on trains – the passenger view

Transport Focus carried out research to inform decisions about improving information for train...

Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...

Transport Focus insight shortlisted for research award

The insight team at Transport Focus has been shortlisted for 'in-house team of the year' at the...

Future rail commuting survey

Transport Focus surveyed rail commuters that could work from home and the extent to which they plan...

Unlocking a better normal for accessible transport

What has Covid-19 shown us about disabled people’s needs when travelling? We know disabled...

Accessible transport: unlocking a better normal

Transport Focus wanted to explore the views of disabled transport users so that we can help...

Rail commuting and flexible season tickets

There has been much talk about Covid-19 changing commuting patterns in the future. Is working...

Transport User Panel

Great Western Railway timetable change

In December 2019 Great Western Railway (GWR) introduced the biggest timetable change on the...

Road journeys during lockdown: Transport User Panel survey

Members of Transport Focus's Transport User Panel have provided feedback on their most recent...

Social distancing and public transport: Transport User Panel survey

Transport Focus has used its Transport User Panel to ask about their experience of making journeys...

Season ticket refunds – follow-up survey

Transport Focus carried out a survey with its Transport User Panel to better understand the...

Coronavirus travel survey

While Government instructions are to stay at home, many people still have to travel. Transport...

Delay Repay compensation survey

Transport Focus was interested in finding out if passengers could be encouraged to make a claim in...

South Western Railway strike survey

Transport Focus wanted to find about the impact of the South Western Railway RMT strike action on...

Road closures mandated by Traffic Regulation Orders – Transport User...

The Department for Transport (DfT) is currently reviewing the process for making Traffic Regulation...

Junction numbers survey – Transport User Panel

In most countries 40 to 60 per cent of the total number of accidents occur at junctions. This...

Awareness of compensation for Thameslink and Great Northern passengers

In July 2018 Govia Thameslink announced details about additional compensation available to...

Impact of strikes on Northern passengers and their views on the dispute,...

Industrial action by members of the National Union of Rail, Maritime and Transport Workers has...

Additional compensation offered to Northern and TransPennine Express...

On 11 July Northern and TransPennine Express (TPE) announced details about additional compensation...

Dartford Crossing – Transport User Panel survey

Earlier this year 447 panellists who had used the Dartford Crossing told us about their...

Transport User Panel questions for Northern and TransPennine Express

On 13 November Transport Focus held a board meeting in public in Manchester. Board members and...

Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

Merseyrail industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

Transport User Panel survey: awareness of Southern Season Ticket...

This Transport User Panel survey was to assess how aware Southern passengers were of the...

Southern Rail industrial action – Transport User Panel survey

Following months of strikes on Southern Rail we wanted to understand how passengers feel about the...

Northern: rail passengers’ views of customer service

Northern asked us to help them explore the experiences and views of their rail passengers of their...

Delays and disruption – Rail passengers have their say

Our previous research has shown a high level of dissatisfaction with handling of disruption. We...