| Publication date |
Name of publication |
Road users
|
| December 2019 |
Buses on Highway’s England’s roads: meeting the needs of passengers and bus companies |
| October 2019 |
National Road Users’ Satisfactions Survey 2018-19 |
| September 2019 |
Cyclists Pedestrians and equestrians: measuring satisfaction with journeys on Highways England’s network in the West Midlands, Berkshire and Hampshire |
| August 2019 |
Motorway Services User Survey 2019 |
| July 2019 |
Strategic Roads User Survey – 2018-19 summary report |
| June 2019 |
Road information: the user perspective |
| May 2019 |
Upgrading the M4 to a smart motorway |
| August 2018 |
National Road Users’ Satisfaction Survey 2017-18 |
| July 2018 |
Motorway Services User Survey – Spring 2018 |
| November 2018 |
An accessible road network? Disabled user experience on England’s motorways and major ‘A’ roads |
| October 2018 |
Cyclists, pedestrians and equestrians: measuring satisfaction with journeys on Highways England’s network in the North West and East Midlands |
| August 2018 |
National Road Users’ Satisfaction Survey 2017-18 |
| July 2018 |
Motorway Services User Survey 2018 |
| November 2017 |
Road surface quality: what road users want from Highways England |
| October 2017 |
Motorway Services User Survey – Spring 2017 |
| September 2017 |
Getting to the heart of smart – road user experiences of smart motorways |
| July 2017 |
National Road Users’ Satisfaction Survey 2016-2017 |
| June 2017 |
Road users’ priorities for the Road Investment Strategy, 2020-25 |
| March 2017 |
Measuring performance of England’s strategic roads: what users want |
| December 2016 |
A safe place to park – what lorry drivers want during disruption to cross-Channel services |
| November 2016 |
Road to the future – What road users want from Highways England’s 2020-25 Route Strategies |
| November 2016 |
Incidents and roadworks – A road user perspective |
| July 2016 |
Take a break – Road users’ views about roadside facilities |
| December 2015 |
Road users’ priorities for improvement: heavy goods vehicle drivers |
| July 2015 |
Road users’ priorities for improvement: car and van drivers and motorcyclists |
| March 2015 |
Road user needs and experiences – summary report |
Rail
|
| February 2020 |
Delay Repay compensation survey |
| February 2020 |
Reliability on high frequency routes – what passengers think |
| February 2020 |
Penalty Fares – how passengers are treated when they appeal |
| January 2020 |
National Rail Passenger Survey – autumn 2019 |
| July 2019 |
Make Delay Pay report |
| June 2019 |
National Rail Passenger Survey (Spring 2019) |
| January 2019 |
National Rail Passenger Survey (Autumn 2018) |
| October 2018 |
Rail delays and compensation |
| June 2018 |
National Rail Passenger Survey (Spring 2018) |
| February 2018 |
High Speed 2: using passenger insight to aid High Speed 2 design |
| January 2018 |
National Rail Passenger Survey (Autumn 2017) |
| November 2017 |
Rail passengers’ priorities for improvement |
| October 2017 |
Rail passengers’ experiences and priorities during engineering works |
| July 2017 |
National Rail Passenger Survey (Spring 2017) |
| June 2017 |
The future of the Wales and Borders rail service: what passengers want |
| January 2017 |
National Rail Passenger Survey (infographic here) |
| November 2016 |
Franchising: what passengers want |
| November 2016 |
Rail delays and compensation – what passengers want |
| June 2016 |
National Rail Passenger Survey (infographic here) |
| February 2016 |
Passenger attitudes to rail staff |
| December 2015 |
Planned rail engineering work – the passenger perspective |
| November 2015 |
Train punctuality: the passenger perspective |
| July 2015 |
Reacting to extreme weather on the railways |
| June 2015 |
High Speed Two: putting the passenger at the heart of design |
| February 2015 |
Ticket to Ride – an update |
| November 2014 |
Passenger information screens at railway stations |
| September 2014 |
Passenger information when trains are disrupted |
| August 2014 |
Passengers’ relationship with the rail industry |
| April 2014 |
The passenger experience – summary report |
| March 2014 |
Passenger Assist summary report |
| June 2013 |
Giving passengers a voice in rail services |
Bus
|
| March 2020 |
Bus Passenger Survey – Autumn 2019 |
| February 2020 |
Bus passengers’ priorities for improvement |
| November 2019 |
Giving Bus a Go – campaign update |
| September 2019 |
Give Bus a Go report |
| May 2019 |
Making bus a better choice for young people |
| March 2019 |
Bus Passenger Survey – Autumn 2018 |
| March 2018 |
Bus Passenger Survey – Autumn 2017 |
| February 2018 |
Using the bus: what young people think |
| March 2017 |
Bus Passenger Survey – Autumn 2016 |
| March 2016 |
Bus Passenger Survey – Autumn 2015 |
| March 2016 |
Bus passengers have their say: Trust, what to improve and using buses more |
| July 2015 |
Bus driver training – What works? What next? |
| December 2014 |
What’s the holdup? Exploring bus service punctuality |
| January 2014 |
How late is late – What bus passengers think about punctuality and timetables |
| October 2013 |
Giving passengers a voice in bus services |
| October 2013 |
Bus passenger views on value for money |
| April 2013 |
Bus passengers’ experience of delays and disruption |
| September 2012 |
Bus service reductions – the impact on passengers |
| March 2010 |
Bus passengers priorities for improvement |
Tram
|
| April 2019 |
Tram Passenger Survey – Autumn 2018 |
| March 2018 |
Tram Passenger Survey – Autumn 2017 |
| June 2017 |
Tram Passenger Survey – Autumn 2016 |
| May 2016 |
Tram Passenger Survey – Autumn 2015 |
Coach
|
| March 2019 |
Getting to and from the airport. Is coach an option? |
| June 2011 |
Coach passenger needs and experiences |
Multi-modal
|
| July 2013 – ongoing |
Smarter travel series:
Smartcards on c2c: what do passengers think?
New types of tickets with smart ticketing: what do passengers think about carnets?
Using smartcards on rail in the south east of England: what do passengers want?
Norfolk bus passenger research phase two report
Smart ticketing in Norfolk: what do passengers think? – summary report
Smart ticketing – rail passengers and apps: what next? – summary report
Smart ticketing – contactless payment for rail
Smart ticketing – mobile applications
Smart ticketing – Oxford SmartZone
Smart ticketing – what rail passengers want |
| June 2014 |
Transport integration in Scotland |
| November 2012 |
The future of transport overview |
