Skip to main content
Transport Focus
  • GB
InsightPublicationsNewsAdvice and Complaints AboutContact including Press OfficeData Hub
Search
Working in partnership with London TravelWatch

Road User Voice

Road User Voice

Watchdog calls for action as new research shows drivers don’t trust...

New research published today by Transport Focus has found that symbols on diversion signs used on...
Read more

Road User Voice – August 2016 – Transport Focus Board member...

The Welsh Government wishes to appoint a new member to the Transport Focus board to ensure the...
Read more

Road User Voice – August 2016 – A night out on the M25

Our road user director spent a night out behind the scenes on the M25 watching an army of workers...
Read more

Road User Voice – August 2016 – Keeping roads open all-year...

In July we were in the north east on a fact-finding mission. We also wanted to share our road...
Read more

Road User Voice – August 2016 – Ensuring the road user voice...

We’ve had another busy month, attending several speaking engagements and making many more useful...
Read more

Road User Voice – August 2016 – Action needed to improve...

Lorry drivers have said their needs are not being fully met by roadside facilities in...
Read more

Road User Voice – August 2016 – Road user director’s...

On long (or even short!) journeys along England’s motorways and major ‘A’ roads, the...
Read more

Road User Voice – April 2016 – Bedford Bound

Delays and disruption, roadside facilities, signage and road surfacing were top of the agenda at a...
Read more

Road User Voice – April 2016 – Road user director’s editorial

Earlier this year the Transport Focus team headed off to Highways England’s regional office in...
Read more

Road User Voice – April 2016 – Better by design

Transport Focus is taking part in an initiative launched by Highways England to encourage...
Read more

Road User Voice – April 2016 – Getting to the heart of smart...

Transport Focus has put smart motorways to the test. The M6 10a-13 stretch near to Cannock and...
Read more

Road User Voice – April 2016

Read more

Road User Voice – February 2016 – Road user director’s...

In January we carried out research into road users’ views about roadside facilities, including...
Read more

Road User Voice – February 2016 – Operation Stack, Manston...

During summer 2015 Operation Stack brought widespread disruption to the Strategic Road Network in...
Read more

Road User Voice – February 2016 – Focusing on roadside...

We have begun research to understand road users’ needs and experiences when it comes to roadside...
Read more

Road User Voice – February 2016 – Update on our delays and...

We have commissioned new research to look specifically at delays and disruptions resulting from...
Read more

Road User Voice – February 2016 – Research coming soon

Driver attitude and behaviour, and its impact on journey satisfaction and safety: This literature...
Read more

Road User Voice – February 2016

Read more

Road User Voice – January 2016 – Have your say

Help shape the decisions the Government, Parliament and Highways England are making by having your...
Read more

Road User Voice – January 2016 – Getting to grips with road...

Improved quality of road surfaces, by a big margin, is the number one priority for improvement...
Read more

Road User Voice – January 2016 – Motorway service area tour

Motorway service areas are important, as our Road user needs and experiences research found. They...
Read more

Road User Voice – January 2016 – Road user director’s...

With 2016 fast approaching, I thought I’d reflect on our achievements since we started...
Read more

Road User Voice – January 2016 – HGV drivers prioritise...

‘Quality of road surfaces’ is the aspect of England’s motorways and major ‘A’ roads that...
Read more

Road User Voice – January 2016 – Research coming soon

Over the next year Transport Focus will be publishing lots of new research into road users’...
Read more

Road User Voice – January 2016

Read more

Road User Voice – December 2015 – Road user director’s...

Transport Focus recently held a Board meeting and conference in Gateshead; we were delighted to...
Read more

Road User Voice – December 2015 – What do road users want?

Our road user team was at the Highways UK conference on 25 and 26 November. The theme was the...
Read more

Road User Voice – December 2015 – Keep on trucking!

We will soon be publishing our heavy goods vehicle (HGV) drivers’ priorities for improvement on...
Read more

Road User Voice – December 2015 – Winter Focus

The traditions of Halloween and Bonfire Night are now behind us and our thoughts are turning to the...
Read more

Road User Voice – December 2015 – South of the border

The Transport Focus Board meeting in Newcastle on 12 November gave the road user team an...
Read more

Road User Voice – December 2015 – Research coming soon

We will soon be publishing the heavy goods vehicle drivers’ priorities for improvement research....
Read more

Road User Voice – December 2015

Read more

Road User Voice – October 2015 – Road user director’s...

With the roads team up to full strength now, we’ve had a busy month since I last wrote. To give...
Read more

Road User Voice – October 2015 – Developing a new road user...

Consultation on the new road user satisfaction questionnaire has begun with a series of meetings...
Read more

Road User Voice – October 2015 – Take a break!

Road users told us that roadside facilities are crucial. This was revealed by our Road user needs...
Read more

Road User Voice – October 2015 – Road meets rail

As part of our regular meetings with Highways England we headed to Birmingham to discuss road...
Read more

Road User Voice – October 2015 – On the road with Highways...

We continue to further our understanding of the issues that affect road users in different parts of...
Read more

Road User Voice – October 2015 – The signs are good, but what...

Transport Focus is working to make sure that the needs of road users are reflected when decisions...
Read more

Road User Voice – October 2015

Read more

Questions and answers on the new road user survey – October 2015

Read more

Road User Voice – September 2015 – Road user director’s...

I’m really pleased to say that our recruitment is now complete! The full Transport Focus road...
Read more

Measuring road user satisfaction

Under the government’s Roads Reform programme, Transport Focus has a key role in measuring...
Read more

Road User Voice – September 2015

Read more

Road User Voice – August 2015 – Road user director’s...

Users of the road network in Kent have had a torrid time in recent weeks with Operation Stack being...
Read more

Road User Voice – August 2015 – Getting the user voice heard...

Sadly, Operation Stack (OpStack) now needs little introduction. The queues of lorries on the M20 in...
Read more

Road User Voice – August 2015

Read more

Road User Voice – July 2015

We have just published the July issue of Road User Voice – a monthly digest of our work for users...
Read more

Road User Voice – July 2015 – Road user director’s editorial

To make life better for transport users, listen to them! That’s always been a key principle of...
Read more

Road User Voice – July 2015 – Quality of road surfaces top of...

The results are in – Transport Focus has published its first research into road users’...
Read more

Road User Voice – July 2015 – On the road….. in the West...

Our chief executive and road user director have hit the road to find out more about the road...
Read more

June edition of Road User Voice

We have just published the third edition of Road User Voice – a monthly digest of our work for...
Read more

Road User Voice – June 2015 – Research update

In May we organised an event to share knowledge on the factors which are most strongly linked to...
Read more

Road User Voice – June 2015 – Road user workplan for 2015-16

On 30 March 2015 Transport Focus became the consumer watchdog representing the users of England’s...
Read more

Road User Voice – June 2015 – Are roadworks that big a problem?

When it comes to the strength of feeling of those using motorways and trunk roads, the clear answer...
Read more

Road User Voice – June 2015 – Road user director’s editorial

Transport Focus continues to develop its links with stakeholders, learn more about the Strategic...
Read more

Road User Voice – June 2015

Read more

Transport Focus: the road ahead

The recent article in Logistics and Transport Focus looks at how our previous experience...
Read more

Road User Voice – May 2015 – Road user director’s editorial

It’s a month into Transport Focus’s role as consumer watchdog for users of England’s...
Read more

May edition of Road User Voice

We have just published the second issue of Road User Voice – a monthly digest of our work for...
Read more

Road User Voice – May 2015

We have just published the second issue of Road User Voice – a monthly digest of our work for...
Read more

Road User Voice – May 2015 – Needs and experiences of heavy...

Heavy goods vehicle (HGV) drivers feel misunderstood. This is one of the findings from our...
Read more

Road User Voice – May 2015 – Future research

Priorities for improvementWhat do road users want to see improved on the Strategic Road Network...
Read more
Transport Focus
  • GB
Working in partnership with London TravelWatch
Quick links
Diversity and inclusionOur peopleWork for us
  • GB
Data and insight
Data hubOur insightAll publications
News and updates
NewsletterBlogRailway 200
Connect
Contact including the Press OfficeTwitterLinkedIn
Privacy policyCookiesAccessibility
We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.     Manage cookie settings
Accept cookies
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__RequestVerificationTokensessionThis is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken1 yearUsed to help protect the website against Cross-Site Request Forgery attacks
JSESSIONIDpastGeneral purpose platform session cookies that are used to maintain users' state across page requests.
MS030 minutesThis cookie is set by Microsoft to identify a particular session.
MSFPC1 yearThis cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id3 daysThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT16 years 3 months 24 days 10 hoursThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
__putma20 yearsNo description available.
_ptref1 dayNo description available.
_vizia_sessionsessionNo description
CX_4019212031 yearNo description
CX_4019221161 yearNo description
DcLcid3 monthsNo description available.
ep20130 minutesThis cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep2033 monthsNo description available.
FormsWebSessionId1 monthNo description
glassbox-session-id30 minutesNo description available.
MC11 yearNo description available.
SMsessionNo description available.
smcx_0_last_shown_atsessionNo description available.
SRM_B1 year 24 daysNo description available.
undefinedneverNo description available.
usenewauthrollout1 monthNo description
Save & Accept