Skip to main content
Transport Focus
  • GB
InsightPublicationsNewsAdvice and Complaints AboutContact including Press OfficeData Hub
Search
Working in partnership with London TravelWatch

Transport User Panel

Transport User Panel

Getting free bus pass holders back on board

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free...
Read more

Why are free bus pass holders staying away?

More than half of concessionary bus pass holders say coronavirus is still a major concern for them,...
Read more

Transport User Voice: July 2022

Read about our work to help passengers during the rail strikes, while our chief executive gives his...
Read more

Transport User Voice: June 2022

Help shape the future of buses in Wales by joining our event on Thursday 9 June! Also our latest...
Read more

Travel to work survey

Transport Focus carried out research about travelling to work using its Transport User Panel. This...
Read more

Announcements on trains – the passenger view

Transport Focus carried out research to inform decisions about improving information for train...
Read more

Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...
Read more

Transport Focus insight shortlisted for research award

The insight team at Transport Focus has been shortlisted for 'in-house team of the year' at the...
Read more

Future rail commuting survey

Transport Focus surveyed rail commuters that could work from home and the extent to which they plan...
Read more

Unlocking a better normal for accessible transport

What has Covid-19 shown us about disabled people’s needs when travelling? We know disabled...
Read more

Accessible transport: unlocking a better normal

Transport Focus wanted to explore the views of disabled transport users so that we can help...
Read more

Rail commuting and flexible season tickets

​There has been much talk about Covid-19 changing commuting patterns in the future. Is working...
Read more

Transport User Panel

Read more

Great Western Railway timetable change

​​In December 2019 Great Western Railway (GWR) introduced the biggest timetable change on the...
Read more

Road journeys during lockdown: Transport User Panel survey

Members of Transport Focus's Transport User Panel have provided feedback on their most recent...
Read more

Social distancing and public transport: Transport User Panel survey

Transport Focus has used its Transport User Panel to ask about their experience of making journeys...
Read more

Season ticket refunds – follow-up survey

Transport Focus carried out a survey with its Transport User Panel to better understand the...
Read more

Coronavirus travel survey

While Government instructions are to stay at home, many people still have to travel. Transport...
Read more

Delay Repay compensation survey

Transport Focus was interested in finding out if passengers could be encouraged to make a claim in...
Read more

South Western Railway strike survey

Transport Focus wanted to find about the impact of the South Western Railway RMT strike action on...
Read more

Road closures mandated by Traffic Regulation Orders – Transport User...

The Department for Transport (DfT) is currently reviewing the process for making Traffic Regulation...
Read more

Junction numbers survey – Transport User Panel

In most countries 40 to 60 per cent of the total number of accidents occur at junctions. This...
Read more

Awareness of compensation for Thameslink and Great Northern passengers

In July 2018 Govia Thameslink announced details about additional compensation available to...
Read more

Impact of strikes on Northern passengers and their views on the dispute,...

Industrial action by members of the National Union of Rail, Maritime and Transport Workers has...
Read more

Additional compensation offered to Northern and TransPennine Express...

On 11 July Northern and TransPennine Express (TPE) announced details about additional compensation...
Read more

Dartford Crossing – Transport User Panel survey

Earlier this year 447 panellists who had used the Dartford Crossing told us about their...
Read more

Transport User Panel questions for Northern and TransPennine Express

On 13 November Transport Focus held a board meeting in public in Manchester. Board members and...
Read more

Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...
Read more

Merseyrail industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...
Read more

Transport User Panel survey: awareness of Southern Season Ticket...

This Transport User Panel survey was to assess how aware Southern passengers were of the...
Read more

Southern Rail industrial action – Transport User Panel survey

Following months of strikes on Southern Rail we wanted to understand how passengers feel about the...
Read more

Northern: rail passengers’ views of customer service

Northern asked us to help them explore the experiences and views of their rail passengers of their...
Read more

Delays and disruption – Rail passengers have their say

Our previous research has shown a high level of dissatisfaction with handling of disruption. We...
Read more
Transport Focus
  • GB
Working in partnership with London TravelWatch
Quick links
Diversity and inclusionOur peopleWork for us
  • GB
Data and insight
Data hubOur insightAll publications
News and updates
NewsletterBlogRailway 200
Connect
Contact including the Press OfficeTwitterLinkedIn
Privacy policyCookiesAccessibility
We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.     Manage cookie settings
Accept cookies
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__RequestVerificationTokensessionThis is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken1 yearUsed to help protect the website against Cross-Site Request Forgery attacks
JSESSIONIDpastGeneral purpose platform session cookies that are used to maintain users' state across page requests.
MS030 minutesThis cookie is set by Microsoft to identify a particular session.
MSFPC1 yearThis cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id3 daysThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT16 years 3 months 24 days 10 hoursThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
__putma20 yearsNo description available.
_ptref1 dayNo description available.
_vizia_sessionsessionNo description
CX_4019212031 yearNo description
CX_4019221161 yearNo description
DcLcid3 monthsNo description available.
ep20130 minutesThis cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep2033 monthsNo description available.
FormsWebSessionId1 monthNo description
glassbox-session-id30 minutesNo description available.
MC11 yearNo description available.
SMsessionNo description available.
smcx_0_last_shown_atsessionNo description available.
SRM_B1 year 24 daysNo description available.
undefinedneverNo description available.
usenewauthrollout1 monthNo description
Save & Accept