bus Archives - Transport Focus

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Why are more people in Cornwall choosing the bus?

How can the industry entice people back onto the bus? We saw from the £2 fare cap that value for...

£2 bus fares – spreading the word

Transport Focus recently welcomed the extension of the Government's £2 bus fare cap to the end of...

More pain for West Midlands bus passengers

The West Midlands bus driver strike continues. We know from our research that around half of...

Connect up when you level up

Last week we saw the latest projects to get Levelling Up Fund cash. Investment in these tough times...

Focus on customer service

Did you know that this week is national customer service week? #NCSW2022 is the annual focus on all...

Yorkshire bus passengers feel the pain

Bus passengers are feeling the pain as Arriva bus drivers in Yorkshire enter their third week of...

Back Better Bus – supporting the improvements bus passengers want

Back in 2019, the Government announced an array of improvements that would transform bus services...

How accessible is British transport?

Today is the International Day of Persons with Disabilities - an opportunity for all of us to stop...

New rules? Public transport and social distancing etiquette

You may have recently been on your first journey since the last lockdown or have taken tentative...

Passenger needs: confidence and flexibility

Transport habits have changed. We don’t know how much, and we don’t know exactly when they...

The road to recovery – attracting bus passengers back

With fewer people travelling and different working patterns likely to change transport demand for...

The transport user Covid debate: what do passengers want in future?

This week we’ve been looking to the future. We’ve published new insight from passengers from...

No change on the buses?

Covid-19 seems to be super-charging existing long-term trends. The shift in attitudes to working...

Buses in Wales – Bus Users Cymru guest blog

More than five weeks into this period of lockdown bus passenger numbers are down and special...

Timetables: keep checking in with key workers

A key function of public transport at the moment is to enable key workers to get to their places of...

Coronavirus and ticket refunds

The dreaded Coronavirus is all anyone can talk about. But what does it mean for...

Bus passengers, we need your views!

Each year we talk to around 50,000 passengers across England (outside London), Scotland and Wales...

Bus woes – what we want next?

I chaired the Transport Times bus summit today - great to see so much energy around bus, the...

Doing buses differently in Manchester

More passengers use buses than any other form of public transport, to get to work, education,...

Have you ever thought about buses on major roads?

You may be surprised to learn how many local buses run on or cross the motorways and major ‘A’...

The direction of travel? What has the new Government promised?

Transport played an unusually large part in the election campaign. Promises, counter-promises and...

New buses, running more often – what’s not to like

Basingstoke bus passengers can catch greener buses now that Stagecoach has launched its new fleet...

Just the ticket! Making the bus simpler

Bus passengers in Peterborough will be pleased to see Stagecoach has made family bus tickets easier...

Meet the busketeers

A couple of weeks ago we launched a campaign to encourage more people in the West Midlands to Give...

The voice of the bus passenger – making a real difference

Every year Transport Focus carries out a Bus Passenger Survey to compare and benchmark what users...

How to get more, happier bus passengers? Catch the debate at UK Bus Summit...

The Transport Focus national Bus Passenger Survey 2018 will be published in March and will include...

Bus fares go up too.. let’s talk about it..

In all the blizzard of publicity around rail fare rises it often gets forgotten that bus fares move...

New Glider bus service takes off in Belfast – does it work?

What can £90 million buy these days? In Belfast it’s bought 30 diesel-electric hybrid Glider...

Dismantling the barrier posed by ‘exact fare only’

Delivering improvements for bus passengers is a key objective of the West Midlands Bus Alliance,...

A different type of timetable issue?

Timetable changes, cuts to services, delays and cancellations…. not another blog about the...

Meanwhile…buses on demand?

While we are currently focusing on helping rail passengers suffering chaotic services due to the...

Making a difference for disabled bus passengers

How does our Bus Passenger Survey make a difference for passengers? Over the past few weeks...

I’ve kicked the tyres now let’s go, right?

As consumers we expect a high level of service from transport providers, be it a seat on a train, a...

Buses hit the headlines!

In a week where issues affecting bus passengers in England have made more national news than rail...

Bus lanes – helping passengers along

Why are bus lanes important? Here at Transport Focus we have a mass of evidence that clearly shows...

Successful bus services alchemy?

As every bus passenger knows the key thing they want from bus services – as with all transport...

Competition across the Pennines: can coach keep up?

Good to see some new competition emerging across the Pennines. Bus company Transdev set up CityZap...

New ways to get around: ‘little & often’ service kicks off in...

We are changing the way we travel. Rail and road travel is on the increase while bus use is falling...

The calm after the storm? How well did the transport industry cope with...

Seems hard to think back 24 hours to the very strong winds of yesterday in the bright, sunny calm...

Bus Passenger Survey takes to the road: driving change for passengers

Transport Focus’s Bus Passenger Survey is a large-scale survey of what passengers thought about...

Fareham to Gosport bus route – a model for the future

It takes quite a lot to dazzle on a grey, damp winter day. However, First’s Fareham to Gosport...

Trading places

Transport Focus has done a lot of work in recent years to encourage better training for bus...

Working for bus passengers in the West Midlands, Cornwall and Liverpool

Over the past few years, we have built a really strong relationship with the bus operators in the...

Boosting bus services: my experiences in Cheshire

Always an interesting experience when you tip off a train somewhere new and you have not quite done...

Catch the Bus Week

Catch the Bus Week, the annual celebration of the benefits of the bus, organised by Greener...

Can you trust in the bus?

Today I’m talking at the Transport Times Bus Summit in London. I’m highlighting our new...

Quality contracts and bus franchising: where next in the north east and...

We are holding a conference next week looking at transport to, from and around the north east of...

Weymouth promenade

I haven’t visited Weymouth for years and it looks much better than it did. Bit of Olympic money...

End of the story for the Martyrs’ 387?

Half term in Dorset. Visited Tolpuddle to learn about the Martyrs' story and took the opportunity...

Fill up?

As a tanker driver strike potentially looms what does it mean for public transport? Could the...

Better buses

The recent Government announcement about funding more hybrid buses is good news for passengers and...

Earthworks

Interesting the different ways digging up the railways and roads is approached. The system of...

Clean up your act

Lothian buses in Edinburgh seem to have invested and smartened up their buses. Lots of branded...

All steamed up!

Why do double-deckers not have front window heaters upstairs? The slightest damp and the whole top...

Integrated transport – north of the border

Rare flight to Edinburgh – caught airport bus run by Lothian into city. Interesting rush of suits...

TJ Walsh

One of the independent bus operators in Halifax. Smart, clean fleet of modern buses. The shape of...

It’s behind you….

Green buses - green engines that is, not the colour. Fine, but as I was cycling home the other day,...

Norfolk Green buses

I’ve recently been up in North West Norfolk where I have had lots of opportunities to see and try...

Jolly seat cover?

Sitting facing backwards (which I don’t like!) on a London bus staring at the seat...

Exact fare please

This is what it says on some bus stops! How to alienate your passengers. Not only do you create...

Airport buses

New airport buses in Edinburgh – wow! Enough to make anyone change their views of a...

Money back if you are not happy!

Trent Barton, the East Midlands bus company, has a great attitude to customer service. A simple,...

When is a train not a train?

Engineering works meant that Tonbridge to Sevenoaks services replaced by buses. My fault for only...

West Midland bus matters

A day long tour of parts of the West Midlands with our bus passenger manager for the West and East...

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