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Smarter travel

Smarter travel

European Transport Conference

Ian Wright, our head of innovation and partnerships will be speaking at the European Transport...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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Evidence to the Rural Economy and Connectivity Committee on the Transport...

Robert Samson, senior stakeholder manager, has given our evidence on smart ticketing and buses to...
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A smarter transport network for Scotland

Transport Focus is helping keep passengers at the heart of the process as a Scottish transport bill...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Smart ticketing to be rolled out across rail network

Responding to the announcement that smart ticketing will be rolled out across the country's rail...
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Smart ticketing in the north: what do passengers think?

We asked people about their current perceptions of travel within the region, and their needs and...
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Paying for public transport with contactless – what do passengers think?

Building on the work we did in 2014 around using contactless cards for rail travel, we asked how...
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A smarter way to travel

Transport ticketing is once again a hot topic. The Secretary of State wants to see smart...
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Smart ticketing in Brighton: what do passengers think?

The key smartcard has been available on Go-Ahead’s buses in Brighton for several years now, but...
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Improving passenger compensation – Transport Focus responds

Responding to the recommendations called for by the Office of Rail and Road (ORR) to help rail...
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Using smartcards on rail in the south east of England: what do passengers...

This research explored what passengers need and want when it comes to smartcards. It found out...
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New types of tickets with smart ticketing – what do passengers think...

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Smartcards on c2c: what do passengers think? – full slide pack

The train company c2c introduced smart ticketing in 2014 and this research reveals the views and...
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New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...
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“I think the word smart means it works with your life.”

This is one of many views expressed by passengers in new research about smart ticketing published...
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New types of tickets with smart ticketing: what do passengers think about...

This research looked specifically at the carnet concept of offering a discount when passengers buy...
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Smartcards on c2c: what do passengers think?

The train company c2c introduced smart ticketing in 2014 and this research reveals the views and...
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Using smartcards on rail in the south east of England: what do passengers...

This research explored what passengers need and want when it comes to smartcards. It found out more...
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Better road surfaces top of driver and biker priorities for change

Improved quality of road surfaces on England’s major roads are drivers’ top priority for...
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Smart ticketing in Norfolk: what do passengers think? – summary...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...
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Smart ticketing in Norfolk: what do passengers think? – full phase...

Passenger Focus carried out this research to better understand the Norfolk smart ticketing pilot on...
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Smart ticketing – contactless payment for rail

Speed, ease of payment and flexibility make using a bank card to travel by rail more attractive say...
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Smart ticketing – contactless payment for rail – summary report

Contactless payment is increasingly being used to pay for low-value items and a replacement for...
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Smart ticketing – contactless payment for rail research – full...

Contactless payment is increasingly being used to pay for low-value items and a replacement for...
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Smarter travel

We have a new section of the website focussing on our work on smarter travel. Passengers are...
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March 2014 Rail Technology Magazine: Get smart – the benefits of...

Louise Hall, senior researcher adviser at Passenger Focus, writes about the benefits of smart...
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Smart ticketing – mobile applications

The DfT, via Passenger Focus, is currently undertaking a wide programme of research around smart...
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Smartcards better value than other tickets, say passengers

Almost three in four smartcard users (71 per cent) were satisfied with value for money compared to...
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Smart ticketing – Oxford SmartZone

This report, the second in a wide-ranging research programme on smart ticketing, considers the...
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Smarter ticketing: Passenger Focus response to announcement of South East...

Today the Department for Transport announced a £45m rollout of smart ticketing in the South...
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Presentations to the July 2013 Passenger Focus Board meeting

The presentations looked at passenger needs, expectations and aspirations for public transport in...
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Passengers welcome the simplicity and savings the extension of smart...

Rail passengers have a clear appetite for smart ticketing, particularly if it means tickets are...
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Smart ticketing – what rail passengers want – July 2013

Passengers are increasingly coming to expect services to be delivered to them in smarter ways as...
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July 2013 Rail Professional: Smarter ticketing – lets get on with it!

Anthony Smith writes about smart ticketing. He says introduced in the right way with the right...
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Presenting ‘right-time’ performance information to rail passengers

New research will help ensure that passengers get information on train punctuality as they want to...
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Passenger Focus response to DfTs ‘Developing a strategy for smart...

Passenger Focus response to the Department for Transport's 'Developing a strategy for smart and...
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Fully realising smart technology in the transport sector –...

On Thursday 22 May, Passenger Focus chief executive Anthony Smith will be speaking at the 'Fully...
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