Service levels and timetables Archives - Page 3 of 7 - Transport Focus

Service levels and timetables

Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...

Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...

Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...

Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...

Smarter Information, Smarter Journeys – improving passenger...

Transport Focus and the Rail Delivery Group have worked together to deliver a programme of research...

Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...

Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...

Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...

East coast mainline timetable consultation

The east coast mainline is one of the UK's vital rail routes. Carrying more than 20 million...

Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...

Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

Merseyrail industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...

New rail services for the East Coast – Transport Focus response

Today the Office of Rail and Road has announced it has approved new services for the East Coast...

It’s about time to be on time

New report reveals gulf between what passengers and rail industry consider 'late'. Differences...

Train punctuality: the passenger perspective

Transport Focus is pleased to have worked with Office of Rail and Road, to produce this research...

Train punctuality: the passenger perspective – full report

MetroBus Quality Partnership Scheme – Transport Focus response

This report provides an overview of Transport Focus' response to the West of England...

Reacting to extreme weather on the railways

Whenever extreme weather affects train services, questions are asked about whether Britain’s...

Rail Delivery Group Conservative fringe event

Anthony Smith, chief executive, will be at the Rail Delivery Group fringe event taking part in the...

Rail Delivery Group Labour fringe event

Anthony Smith, chief executive, will be at the Rail Delivery Group fringe event taking part in the...

ORR’s publication of Network Rail’s 2014-15 performance...

Responding to the publication of the Office of Rail and Roads’ Network Rail performance review...

What’s the holdup? Exploring bus service punctuality

The independent watchdog has called on bus bosses to make better use of data to get buses running...

What’s the hold-up? Exploring bus service punctuality

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey...

What’s the holdup – sample action plan

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey...

Latest bus punctuality guidance should reflect passengers’ views

Proposed guidance1 on bus punctuality should be amended to reflect passengers’ needs, says...

Response to Senior Traffic Commissioner’s consultation on bus...

Passenger Focus has responded to the Senior Traffic Commissioner's consultation on guidance on bus...

UK Light Rail Conference 2014

Keith Bailey, Passenger Focus senior research adviser, will be presenting at the UK Light Rail...

TransPennine plus launch itinerary

David Sidebottom, passenger team director, will be speaking at the TransPennine plus launch of its...

April 2014 Bus User: Does it matter if a bus is late?

Bus User features on our Bus Passenger Survey. The article also covers some of our statistics and...

March 2014 Routeone: Satisfaction goes up

Routeone features on our Bus Passenger Survey. The article also includes a comment from our acting...

Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...

Passenger Transport Executive Group: Safety and Security Task Meeting

Linda McCord, Passenger Focus senior passenger manager, will be presenting the results of the...

February 2014 Bus and Coach Professional magazine: Late running tolerated...

Bus and Coach Professional magazine features our Bus punctuality and timetables research. The...

January 2014 Routeone: How late is late, asks Passenger Focus

Routeone features our Bus punctuality and timetables research. The article also includes a comment...

January 2014 Coach & Bus Week: Passenger Focus on punctuality and...

Coach & Bus Week features our Bus punctuality and timetables research. The article also...

How late is late? Research on bus passengers’ views of punctuality

Bus passengers are tolerant of some lateness – within reason – but feel that their complaints...

How late is late – What bus passengers think about punctuality and...

Our research shows that getting the buses to turn up on time is the key to improving bus...

December 2013 Transport Times: Debate on punctuality must be rooted in fact

Anthony Smith writes about what bus passengers think is acceptable from operators of...

December 2013 routeone: ‘Too strict’

Routeone feature on our response to the Senior Traffic Commissioner's consultation on bus...

Senior Traffic Commissioner punctuality consultation – Passenger...

Our research shows that improving punctuality is bus passengers’ top priority; their satisfaction...

December 2013 Rail Professional: On time? Give us the facts!

Anthony Smith writes for the 'in the passenger seat' section, on punctuality data. Download the...

November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...

Evidence to the House of Commons Transport Committee – Passenger...

This is the evidence that Passenger Focus submitted to the House of Commons Transport Committee...

Direct trains to Blackpool and Shrewsbury: Passenger Focus response to...

Today (Wednesday 31 July) the Office of Rail Regulation announced a decision not to approve...

Consultation on a Statutory Quality Partnership in Kent – Passenger...

This is Passenger Focus’s response to Kent County Council’s consultation on bus facilities and...

Draft determination for the 2013 Periodic Review – Passenger Focus...

Anthony Smith, Passenger Focus chief executive, said: “As passengers are now the main funders of...

London Midland passenger compensation – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: “We worked with London Midland to...

Taking the pain out of bus service cuts

Bus services are often a crucial part of the local community – especially (but not exclusively)...

Industry Strategic Business Plan – Passenger Focus response

Today Network Rail and train operators issued the industry strategic business plans - a response to...

Telling passengers about disruption – Passenger Focus letter to the...

Telling passengers about Christmas disruption – Passenger Focus...

Passenger Focus has asked the Office of Rail Regulation to investigate if Network Rail and train...

The Future of Transport Overview

Our exploration of future trends and their potential impact on passenger expectations of travel,...

Passenger Focus response to NEXUS Tyne and Wear region draft bus strategy...

Bus service reviews: consulting on changes to local services – a...

Passenger Focus recognises the exceedingly difficult situation in which local authorities find...

National train performance figures – Passenger Focus responds

Anthony Smith, Passenger Focus chief executive, said: "Passengers tell us that late trains can...

Bus service reductions – the impact on passengers

The Comprehensive Spending Review reduced the budgets available for local councils and as a...

Bus Partnership Forum progress report – July 2012

The Bus Punctuality Project is a key piece of work for Passenger Focus and its objective are: To...

Passenger Focus email submission to the Office of Fair Trading regarding...

Passenger Focus email submission sent to the Office of Fair Trading

Passenger Focus responds to ORR demands for better performance from...

Anthony Smith, Passenger Focus chief executive, said:“We know from our research that getting...