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Service levels and timetables

Service levels and timetables

Passenger expectations of how rail engineering works are managed

In the latest report from Transport Focus, feedback from passengers gives a detailed picture of the...
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Old Oak Common – impact of HS2 infrastructure works

Transport Focus undertook qualitative research amongst passengers using the Great Western Main Line...
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Extension of the Midland Main Line electrification

Transport Focus undertook qualitative research amongst passengers using the Midland Main Line and...
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Transport User Voice: April 2023

All the latest on the railway including some good news, our Board meeting on transforming travel...
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Smarter Information, Smarter Journeys – improving passenger...

Transport Focus and the Rail Delivery Group have worked together to deliver a programme of research...
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Transport User Voice: August 2022

What road was voted best for drivers? We take a look at summer days of disruption and how to get...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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East coast mainline timetable consultation

The east coast mainline is one of the UK's vital rail routes. Carrying more than 20 million...
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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Transport User Voice newsletter – out now

The July 2018 issue of Transport User Voice is out now. Click here to read more on: ...
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Northern industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...
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Merseyrail industrial action – Transport User Panel survey

The survey was undertaken in order to get a sense of how passengers feel about the industrial...
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New rail services for the East Coast – Transport Focus response

Today the Office of Rail and Road has announced it has approved new services for the East Coast...
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It’s about time to be on time

New report reveals gulf between what passengers and rail industry consider 'late'. Differences...
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Train punctuality: the passenger perspective

Transport Focus is pleased to have worked with Office of Rail and Road, to produce this research...
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Train punctuality: the passenger perspective – full report

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MetroBus Quality Partnership Scheme – Transport Focus response

This report provides an overview of Transport Focus' response to the West of England...
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Reacting to extreme weather on the railways

Whenever extreme weather affects train services, questions are asked about whether Britain’s...
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Rail Delivery Group Conservative fringe event

Anthony Smith, chief executive, will be at the Rail Delivery Group fringe event taking part in the...
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Rail Delivery Group Labour fringe event

Anthony Smith, chief executive, will be at the Rail Delivery Group fringe event taking part in the...
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ORR’s publication of Network Rail’s 2014-15 performance...

Responding to the publication of the Office of Rail and Roads’ Network Rail performance review...
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What’s the holdup? Exploring bus service punctuality

The independent watchdog has called on bus bosses to make better use of data to get buses running...
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What’s the hold-up? Exploring bus service punctuality

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey...
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What’s the holdup – sample action plan

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey...
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Latest bus punctuality guidance should reflect passengers’ views

Proposed guidance1 on bus punctuality should be amended to reflect passengers’ needs, says...
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Response to Senior Traffic Commissioner’s consultation on bus...

Passenger Focus has responded to the Senior Traffic Commissioner's consultation on guidance on bus...
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UK Light Rail Conference 2014

Keith Bailey, Passenger Focus senior research adviser, will be presenting at the UK Light Rail...
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TransPennine plus launch itinerary

David Sidebottom, passenger team director, will be speaking at the TransPennine plus launch of its...
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April 2014 Bus User: Does it matter if a bus is late?

Bus User features on our Bus Passenger Survey. The article also covers some of our statistics and...
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March 2014 Routeone: Satisfaction goes up

Routeone features on our Bus Passenger Survey. The article also includes a comment from our acting...
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Railfuture East AGM

Linda McCord, Passenger Focus senior passenger manager, will be presenting at Railfuture's...
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Passenger Transport Executive Group: Safety and Security Task Meeting

Linda McCord, Passenger Focus senior passenger manager, will be presenting the results of the...
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February 2014 Bus and Coach Professional magazine: Late running tolerated...

Bus and Coach Professional magazine features our Bus punctuality and timetables research. The...
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January 2014 Routeone: How late is late, asks Passenger Focus

Routeone features our Bus punctuality and timetables research. The article also includes a comment...
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January 2014 Coach & Bus Week: Passenger Focus on punctuality and...

Coach & Bus Week features our Bus punctuality and timetables research. The article also...
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How late is late? Research on bus passengers’ views of punctuality

Bus passengers are tolerant of some lateness – within reason – but feel that their complaints...
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How late is late – What bus passengers think about punctuality and...

Our research shows that getting the buses to turn up on time is the key to improving bus...
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December 2013 Transport Times: Debate on punctuality must be rooted in fact

Anthony Smith writes about what bus passengers think is acceptable from operators of...
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December 2013 routeone: ‘Too strict’

Routeone feature on our response to the Senior Traffic Commissioner's consultation on bus...
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Senior Traffic Commissioner punctuality consultation – Passenger...

Our research shows that improving punctuality is bus passengers’ top priority; their satisfaction...
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December 2013 Rail Professional: On time? Give us the facts!

Anthony Smith writes for the 'in the passenger seat' section, on punctuality data. Download the...
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November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...
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Evidence to the House of Commons Transport Committee – Passenger...

This is the evidence that Passenger Focus submitted to the House of Commons Transport Committee...
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Direct trains to Blackpool and Shrewsbury: Passenger Focus response to...

Today (Wednesday 31 July) the Office of Rail Regulation announced a decision not to approve...
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Consultation on a Statutory Quality Partnership in Kent – Passenger...

This is Passenger Focus’s response to Kent County Council’s consultation on bus facilities and...
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Draft determination for the 2013 Periodic Review – Passenger Focus...

Anthony Smith, Passenger Focus chief executive, said: “As passengers are now the main funders of...
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London Midland passenger compensation – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said: “We worked with London Midland to...
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Taking the pain out of bus service cuts

Bus services are often a crucial part of the local community – especially (but not exclusively)...
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Industry Strategic Business Plan – Passenger Focus response

Today Network Rail and train operators issued the industry strategic business plans - a response to...
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Telling passengers about disruption – Passenger Focus letter to the...

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Telling passengers about Christmas disruption – Passenger Focus...

Passenger Focus has asked the Office of Rail Regulation to investigate if Network Rail and train...
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The Future of Transport Overview

Our exploration of future trends and their potential impact on passenger expectations of travel,...
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Passenger Focus response to NEXUS Tyne and Wear region draft bus strategy...

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Bus service reviews: consulting on changes to local services – a...

Passenger Focus recognises the exceedingly difficult situation in which local authorities find...
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National train performance figures – Passenger Focus responds

Anthony Smith, Passenger Focus chief executive, said: "Passengers tell us that late trains can...
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Bus service reductions – the impact on passengers

The Comprehensive Spending Review reduced the budgets available for local councils and as a...
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Bus Partnership Forum progress report – July 2012

The Bus Punctuality Project is a key piece of work for Passenger Focus and its objective are: To...
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Passenger Focus email submission to the Office of Fair Trading regarding...

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Passenger Focus email submission sent to the Office of Fair Trading

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Passenger Focus responds to ORR demands for better performance from...

Anthony Smith, Passenger Focus chief executive, said:“We know from our research that getting...
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