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April 2014 Bus User: Does it matter if a bus is late?

Bus User features on our Bus Passenger Survey. The article also covers some of our statistics and...
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March 2014 Routeone: Satisfaction goes up

Routeone features on our Bus Passenger Survey. The article also includes a comment from our acting...
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March 2014 Rail Technology Magazine: Get smart – the benefits of...

Louise Hall, senior researcher adviser at Passenger Focus, writes about the benefits of smart...
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March 2014 Rail Professional: Disruption and delays – what do...

David Sidebottom, acting chief executive of Passenger Focus, writes about passengers’ need during...
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March 2014 Rail Professional: Satisfaction not guaranteed

Rail Professional features on our National Rail Passenger Survey. The article also covers some of...
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February 2014 Bus and Coach Professional magazine: Late running tolerated...

Bus and Coach Professional magazine features our Bus punctuality and timetables research. The...
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February 2014 Rail magazine: Passenger satisfaction dips as train...

Rail magazine features our recent National Rail Passenger Survey. The article also includes a...
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January 2014 Routeone: How late is late, asks Passenger Focus

Routeone features our Bus punctuality and timetables research. The article also includes a comment...
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January 2014 Passenger Transport: Decline in satisfaction is a...

Passenger Transport features our recent National Rail Passenger Survey. The article also...
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January 2014 Coach & Bus Week: Passenger Focus on punctuality and...

Coach & Bus Week features our Bus punctuality and timetables research. The article also...
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January 2014 Passenger Transport: Lowest overall increase in rail fares...

David Sidebottom, acting chief executive of Passenger Focus, comments on January's...
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December 2013 Transport Times: Debate on punctuality must be rooted in fact

Anthony Smith writes about what bus passengers think is acceptable from operators of...
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December 2013 routeone: ‘Too strict’

Routeone feature on our response to the Senior Traffic Commissioner's consultation on bus...
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December 2013 routeone: What passengers think

Routeone feature on our response to a proposed Quality Contracts Scheme (QCS) in Tyne and...
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December 2013 Rail Professional: On time? Give us the facts!

Anthony Smith writes for the 'in the passenger seat' section, on punctuality data. Download the...
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November 2013: The Inside Track with: Guy Dangerfield

Luke Upton, global transport forum editor, interviewed Guy Dangerfield, passenger issues manager,...
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November 2013 Passenger Transport: Bus user needs are probed by watchdog

Passenger Transport feature on our recent bus Passenger Power! seminar. The article also...
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October 2013 – Coach & Bus Week: New Passenger Focus reports...

Coach & Bus Week feature on our recent bus Passenger Power! seminar. The article...
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November 2013 Rail Professional: Of fares and ticketing…

Anthony Smith writes for the 'in the passenger seat' section, on fares and ticketing.
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October 2013 Rail Magazine: Fares increases capped as DfT considers...

Anthony Smith, chief executive of Passenger Focus, comments on the fare rise cap as...
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October 2013 Transport Times: Passengers feel a faint glow of technology

Anthony Smith writes about transports technology for passengers. He claims that combining...
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October 2013 Rail Professional: Satisfaction on the rise

Anthony Smith writes about satisfaction on the rise.
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September 2013 Bus and Coach Professional: Do we need a bus regulator?

Anthony Smith offers some personal thoughts on the way ahead for the bus industry.
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BBC News: Train passenger watchdog welcomes ticket initiatives

Anthony Smith talks about ticket initiatives are welcomed by passenger. He says passenger...
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September 2013 Transport Times: What makes bus travel value for money?

Anthony Smith writes about value of money on bus travel. He says there is a cloud of...
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August 2013 Rail Professional: Is the average commuter still with us?

Anthony Smith writes about commuters' behaviour. He says beneath the headline results of...
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Passenger Voice – Autumn 2012

Articles in this issue include: • Update on rail franchises • Fares and ticketing • Go...
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Passenger Voice – Spring 2012

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Passenger Voice Rail, Bus, Coach and Tram – Autumn 2011

In this issue: High Speed 2 – freeing up capacity Rural buses and spending cuts Britain’s best...
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Passenger Voice Rail Spring 2011 West Midlands

In this issue: Look to future rail – West Coast rail deal – Passengers count delays
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Passenger Voice Rail Spring 2011 East of England

In this issue: Timetable brings more seats – May 2011 East Coast timetable proposals
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Passenger Voice Rail Spring 2011 South East

In this issue: Performance under scrutiny – Concerns about information quality
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Passenger Voice Rail Spring 2011 Wales

In this issue: Call for improved service for disabled – Future rail must meet passenger needs
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Passenger Voice Rail Spring 2011 Great Britain

In this issue: Helping disabled passengers – More trains down the track – West Coast rail...
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Passenger Voice Rail Spring 2011 East Midlands

In this issue: May 2011 timetable – Helping passengers with complaints – Commuters speak out
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Passenger Voice Rail Spring 2011 York and Humber

In this issue: Passengers count delays – May 2011 East Coast timetable proposals
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Passenger Voice Rail Spring 2011 South West

In this issue: Passengers count delay – Passengers’ pleas for extra services pays off – News...
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Passenger Voice Rail Spring 2011 North East

In this issue: May 2011 East Coast timetable proposals – Passengers count delays – A whopping...
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Passenger Voice Rail Spring 2011 North West

In this issue: Capacity a major issue – Commuter chaos – Passenger Focus responds to ORR
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Passenger Voice Rail Spring 2011 Scotland

In this issue: Weather causes delays – Renton named Best Adopted Station 2010
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Passenger Voice Rail Autumn/Winter 2010 North East

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Passenger Voice Rail Autumn/Winter 2010 Yorkshire and the Humber

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Passenger Voice Rail Autumn/Winter 2010 Scotland

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Passenger Voice Rail Autumn/Winter 2010 London

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Passenger Voice Rail Autumn/Winter 2010 North West

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Passenger Voice Rail Autumn/Winter 2010 South East

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Passenger Voice Rail Autumn/Winter 2010 Wales

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Passenger Voice Rail Autumn/Winter 2010 Great Britain

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Passenger Voice Rail Autumn/Winter 2010 East Midlands

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Passenger Voice Rail Autumn/Winter 2010 South West

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Passenger Voice Rail Autumn/Winter 2010 East of England

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Passenger Voice Rail Autumn/Winter 2010 West Midlands

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Making a difference for all passengers

As the independent passenger watchdog, Passenger Focus’s job is to make a difference. Passenger...
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Passenger Voice Rail East of England Summer 2010

Passengers travelling on trains in the East of England have rated the region’s railway as part of...
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Passenger Voice Rail Scotland Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short of...
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Passenger Voice Rail North East Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short of...
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Passenger Voice Rail London Summer 2010

Passenger satisfaction scores for value for money on rail services travelling into London and...
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Passenger Voice Rail South West Summer 2010

Passengers travelling in the South West have rated the region?s services as part of the independent...
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Passenger Voice Rail West Midlands Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short for passengers.
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Passenger Voice Rail Wales Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short of...
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Passenger Voice Rail Great Britain – Accessible version

The largest survey of Britain?s rail passengers has revealed value for money satisfaction scores...
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Passenger Voice Rail Yorkshire and The Humber Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short of...
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Passenger Voice Rail South East Summer 2010

Passenger satisfaction scores for value for money on rail services travelling into London and...
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Passenger Voice Rail Great Britain Summer 2010

The largest survey of Britain?s rail passengers has revealed value for money satisfaction scores...
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Passenger Voice Rail North West Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short of...
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Passenger Voice Rail East Midlands Summer 2010

The way train operating companies (TOCs) handle disruption consistently falls short of...
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Passenger Voice Rail Spring 2010 Great Britain

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 West Midlands

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 South West

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 Yorkshire and The Humber

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 Wales

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 South East

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 North East

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 North West

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 East of England

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 London

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 East Midlands

Passenger Voice Rail is our quarterly stakeholder bulletin.
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Passenger Voice Rail Spring 2010 Scotland

Passenger Voice Rail is our quarterly stakeholder bulletin.
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On Track (London Midland stakeholder newsletter)

Welcome to the first edition of ?on track?, London Midland's new stakeholder newsletter.
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Passenger Voice Autumn 2009 East Midlands

Passengers are being given the chance to help shape the future of rail services in the East...
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Passenger Voice Autumn 2009 South West

September and October saw Passenger Focus travel to the main Great Britain political party...
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Passenger Voice Autumn 2009 Yorkshire and The Humber

Passenger Focus has welcomed plans to trial new tram-trains in South Yorkshire and will be...
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Passenger Voice Autumn 2009 South East

September and October saw Passenger Focus travel to the main Great Britain political...
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Passenger Voice Autumn 2009 Scotland

Network Rail?s West Coast Route Utilisation Strategy (RUS) is one of the last geographic RUSs to be...
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Passenger Voice Autumn 2009 East of England

CrossCountry has accepted Passenger Focus?s recommendation that the results of the National...
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Passenger Voice Autumn 2009 London

Passenger Focus welcomes the continuity and improvements promised by Southern in its successful...
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Passenger Voice Autumn 2009 North West

Network Rail?s West Coast Route Utilisation Strategy (RUS) is one of the last geographic RUSs to be...
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Passenger Voice Autumn 2009 West Midlands

Network Rail?s West Coast Route Utilisation Strategy (RUS) is one of the last geographic RUSs to be...
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Passenger Voice Autumn 2009 Wales

A decline in last year?s National Passenger Survey (NPS) satisfaction scores for ticket-buying at...
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Passenger Voice Autumn 2009 Great Britain

Passenger Focus warns of a ?sting in the tail? for some passengers as unregulated rail fares will...
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Passenger Voice Autumn 2009 North East

Passengers want punctual and reliable trains, value for money and to be able to get a seat on...
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Passenger Voice Summer 2009 North East

Passengers have high expectations from the next generation of trains and want more luggage space,...
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Passenger Voice Summer 2009 North West

Passenger Focus is exploring passenger priorities for West Coast rail services as part of the...
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Passenger Voice Summer 2009 South East

Passenger Focus has welcomed the Government?s decision to take into account passenger views in the...
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Passenger Voice Summer 2009 Yorkshire and The Humber

The independent passenger watchdog has taken up passengers? concerns about fares, ticketing,...
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Passenger Voice Summer 2009 Wales

Passengers in Wales believe they are getting a better deal on the railway with 87% of Arriva Trains...
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Passenger Voice Summer 2009 London

Passengers expect to be informed of any disruption to services during the King’s Cross...
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Passenger Voice Summer 2009 South West

Passenger Focus has opposed First Great Western?s (FGW) move to charge passengers more to upgrade...
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Passenger Voice Summer 2009 East of England

Passengers have high expectations from the next generation of trains and want more luggage space,...
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Passenger Voice Summer 2009 Scotland

The independent passenger watchdog has taken up passengers? concerns about fares, ticketing,...
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Passenger Voice Summer 2009 Great Britain

Passenger Focus has welcomed improvements to overall satisfaction on c2c (91%), First Great Western...
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Passenger Voice Summer 2009 East Midlands

Passengers have high expectations from the next generation of trains and want more luggage...
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Passenger Voice Summer 2009 West Midlands

Passenger Focus manager Julie Warburton has welcomed London Midland?s public apology to passengers...
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Passenger Voice Spring 2009 East Midlands

Proposals to install ticket barriers at stations occasionally arouse fierce controversy. Passenger...
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Passenger Voice Spring 2009 Great Britain

Passenger Focus has published the results of its major study into rail fares and ticketing. The...
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Passenger Voice Spring 2009 South West

FirstGroup sets up a service that could be a blueprint for all train operating companies. The...
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Passenger Voice Spring 2009 North West

Merseyrail deserves congratulations for being one of the top National Passenger Survey performers...
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Passenger Voice Spring 2009 London

Major projects are happening on the Paddington route 2010-2017. These include moving the mainline...
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Passenger Voice Spring 2009 Yorkshire and the Humber

Proposals to install ticket barriers at stations occasionally arouse fierce controversy. Passenger...
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Passenger Voice Spring 2009 West Midlands

Passenger Focus has voiced concerns about Network Rail shutting parts of the East and West Coast...
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Passenger Voice Spring 2009 Scotland

The first few weeks of 2009 saw the West Coast Main Line dogged by unrelated problems. At the start...
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Passenger Voice Spring 2009 East of England

In response to First Capital Connect?s proposal to cut ticket office hours at 28 stations,...
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Passenger Voice Spring 2009 South East

Passenger Focus manager Sharon Hedges has been working with Southern to identify and resolve the...
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Passenger Voice Spring 2009 North East

National Passenger Survey results show TransPennineExpress (TPE) is receiving mixed feedback. ...
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Passenger Voice Spring 2009 Wales

Passenger Focus research has found strong support for the concessionary rail fares pilot being...
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Passenger Voice Winter 2009 London

Passenger Focus has worked with the Department for Transport (DfT) and London TravelWatch to ensure...
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Passenger Voice Winter 2009 South East

It is less than a year now until the introduction of a high-speed service from Kent to St Pancras....
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Passenger Voice Winter 2009 North Eastern

First TransPennine Express (TPE) has won many awards for its work in improving station facilities...
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Passenger Voice Winter 2009 Scotland

Scottish passengers? satisfaction with their journey has soared with 90% of First ScotRail...
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Passenger Voice Winter 2009 South West

A lack of timely and accurate train running information at First Great Western (FGW) stations has...
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Passenger Voice Winter 2009 East Midlands

Passenger Focus is carrying out research to understand passengers? needs and concerns about the...
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Passenger Voice Winter 2009 East of England

Passenger Focus has worked with the Department for Transport (DfT) and London TravelWatch to ensure...
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Passenger Voice Winter 2009 Yorkshire and The Humber

First TransPennine Express (TPE) has won many awards for its work in improving station facilities...
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Passenger Voice Winter 2009 West Midlands

Passenger Focus has criticised new year problems on the West Coast Main Line (WCML). Anthony Smith,...
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Passenger Voice Winter 2009 North West

First TransPennine Express (TPE) has won many awards for its work in improving station facilities...
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Passenger Voice Winter 2009 Great Britain

Passenger Focus has found a record percentage of passengers across Great Britain are satisfied with...
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Passenger Voice Winter 2009 Wales

Although most passengers in Wales are satisfied with their train journey, calls have been made to...
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Passenger Voice Autumn 2008 East Midlands

As part of the lobbying campaign for improvements on this vital route, Passenger Focus, with...
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Passenger Voice Autumn 2008 East of England

Passenger Focus has recently completed research projects designed to bring passengers? needs to the...
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Passenger Voice Autumn 2008 Scotland

The West Coast Main Line (WCML) upgrade will deliver passengers extra services to Glasgow,...
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Passenger Voice Autumn 2008 London

For the first time Passenger Focus has participated in discussions between the Department for...
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Passenger Voice Autumn 2008 West Midlands

The West Coast Main Line (WCML) upgrade will deliver passengers extra services to Manchester,...
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Passenger Voice Autumn 2008 North West

Passengers can expect significant changes to services when the new timetable is introduced this...
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Passenger Voice Autumn 2008 South East

In a groundbreaking exercise, Passenger Focus has asked passengers what they want from the new...
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Passenger Voice Autumn 2008 South West

Passenger Focus has collated the responses to South West Trains? (SWT) proposal to cut ticket...
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Passenger Voice Autumn 2008 Wales

Passenger Focus has welcomed many positive proposals in the draft Wales Route Utilisation Strategy...
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Passenger Voice Autumn 2008 North Eastern

Although performance of Grand Central?s London King?s Cross ? Sunderland services has been edging...
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Passenger Voice Autumn 2008 Great Britain

Passenger Focus arrived at the three main GB political party conferences in a double-decker bus to...
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Passenger Voice Summer 2008 Scotland

Passenger Focus believes Transport Scotland?s surprise announcement to extend First ScotRail?s...
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Passenger Voice Summer 2008 Great Britain

Our Spring 2008 National Passenger Survey (NPS) shows the majority of Great Britain?s rail...
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Passenger Voice Summer 2008 South East

Research led by Passenger Focus will help with the design of both trains and services in the...
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Passenger Voice Summer 2008 East Midlands

Passenger Focus has received growing levels of passenger complaints concerning the operation of...
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Passenger Voice Summer 2008 London

The Spring 2008 National Passenger Survey (NPS) shows rail services have improved marginally in...
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Passenger Voice Summer 2008 East of England

The latest National Passenger Survey results put National Express East Anglia (the renamed ?one?...
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Passenger Voice Summer 2008 North Eastern

Following the launch of services in December 2007 between Sunderland and London King?s Cross,...
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Passenger Voice Summer 2008 South West

The shape of the rail network needed to meet decades of growth is currently being assessed. In...
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Passenger Voice Summer 2008 Wales

Arriva Trains Wales? overall passenger satisfaction result (83%) beat the Great Britain (GB)...
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Passenger Voice Summer 2008 North West

Passenger Focus continues to work closely with Northern Rail by using the results of our National...
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Passenger Voice Summer 2008 West Midlands

The Spring 2008 National Passenger Survey (NPS) suggests London Midland is starting to make a...
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Passenger Voice Winter 2008 Great Britain

The latest National Passenger Survey (NPS) reveals that only 45% of rail users across all train...
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Passenger Voice Winter 2008 Scotland

Train passengers in Scotland have seen the price of their journeys rise above inflation in the...
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Passenger Voice Winter 2008 Wales

More inflation-busting fare increases came into effect across Wales on 2 January. Of particular...
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Passenger Voice Winter 2008 East Midlands

The latest round of New Year fare rises has hit passengers using the new East Midlands Trains...
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Passenger Voice Winter 2008 West Midlands

Train passengers in the West Midlands have experienced a mixed bag of fare rises in the latest...
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Passenger Voice Winter 2008 North West

Passenger Focus has been working hard to get passengers? voices heard in the run-up to the...
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Passenger Voice Winter 2008 North Eastern

More inflation-busting fare increases came into effect across the North East and Yorkshire on 2...
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Passenger Voice Winter 2008 South West

Passengers in the First Great Western franchise area are facing rises of up to 9.8% in the latest...
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Passenger Voice Winter 2008 South East

The annual January fare increases have once again hit Southeastern passengers? pockets hard....
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Passenger Voice Winter 2008 East of England

Passengers on ?one? are facing rises of up to 7.6% in the latest round of fare increases....
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Passenger Voice Winter 2008 London

The annual January fare increases have once again hit Southeastern passengers? pockets hard....
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Passenger Voice Autumn 2007 Wales

This is our first Passenger Voice Wales and it coincides with the Government?s announcement of its...
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Passenger Voice Autumn 2007 National (Issue three)

Passenger Focus has continued to speak out against excessive fare increases, referring South West...
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Passenger Voice Autumn 2007 Scotland

The announcement that £3.6 billion is to be spent on improvements to the railway in Scotland...
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Passenger Voice – Issue two

South West Trains? announcement in March that it intended to impose substantial increases on some...
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Passenger Voice – Issue one

The latest National Passenger Survey (NPS), published by Passenger Focus in January, demonstrated...
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