Skip to main content
Transport Focus
  • GB
InsightPublicationsNewsAdvice and Complaints AboutContact including Press OfficeData Hub
Search
Working in partnership with London TravelWatch

rail passengers

rail passengers

Government Rail Reform Update – Putting Passengers First

The railway in Great Britain is heading towards a period of significant change, with the Government...
Read more

Satisfaction and performance: insights from our latest Rail User Survey

In recent weeks, Transport Focus has been shining a spotlight on rail passenger priorities. It is...
Read more

Access all areas?

Transport Focus is acutely aware that passenger assistance across the rail network can be hit and...
Read more

Passenger satisfaction and train company performance

There is a lot of change coming down the tracks for the railway. Earlier this month the King’s...
Read more

Putting passengers at the heart of rail reform

On Tuesday the Government published the long-awaited Draft Rail Reform Bill. This is an important...
Read more

The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many...
Read more

Rail disruption – industry must do better for passengers

Over Christmas and New Year the news headlines were full of delays: overhead power cables, a...
Read more

A ‘fragile’ railway?

It’s sometimes said that rail passengers want a ‘boringly reliable’ service. In other words,...
Read more

Make Delay Pay: more passengers claiming compensation

All our research on rail confirms the importance of punctuality for passengers – they want and...
Read more

A raw deal for rail passengers in Wales?

Rail headlines are dominated by questions around the future of ticket offices. But strikes...
Read more

Rail travel blighted by overtime ban

Passengers travelling by train in England have just experienced another week of ‘action short of...
Read more

Nuneham viaduct and some very unplanned disruption

Disruption no matter how well planned is always a hot topic with rail passengers – and has been...
Read more

At the centre of everything – West Midlands

The West Midlands is never far from the spotlight - from hosting the Commonwealth Games through to...
Read more

Rail strikes: passenger information leaves room for improvement

We’ve been following up to see if earlier suggestions to make rail strikes information clearer...
Read more

Rail fare reform back on track?

A passenger who types in ‘cheap train tickets’ to any search engine will get a wide range of...
Read more

Connect up when you level up

Last week we saw the latest projects to get Levelling Up Fund cash. Investment in these tough times...
Read more

Travelling with a hidden disability

As someone who’s been shielding from Covid for the past 1000 plus days, the thought of travelling...
Read more

Restoring trust in Avanti services

“Planning to spend a week in the Lake District, along with two others travelling by train from...
Read more

Avanti passengers: reduced to frustration

Avanti introduced a reduced timetable recently (14 August) to ensure a reliable service so...
Read more

Rail strikes: passenger confidence in railway at risk

Here we go… Next week it looks likely passengers will be hit by the most disruptive strikes on...
Read more

How accessible is British transport?

Today is the International Day of Persons with Disabilities - an opportunity for all of us to stop...
Read more

Disruption, information – and innovation

The weather and an accident near Salisbury made yesterday a very difficult day for the railway and...
Read more

Twenty years after: return to the Gunnislake branch

A recent journey while on holiday in the West Country provided a good opportunity to see what...
Read more

New rules? Public transport and social distancing etiquette

You may have recently been on your first journey since the last lockdown or have taken tentative...
Read more

Passenger needs: confidence and flexibility

Transport habits have changed. We don’t know how much, and we don’t know exactly when they...
Read more

Responding to passenger priorities has never been more important

What are passengers’ current top priorities for transport? Transport Focus regularly asks bus...
Read more

Rail passengers – satisfaction before lockdown, and where next?

Today we published the Spring 2020 rail passenger satisfaction results. The National Rail Passenger...
Read more

Timetables: keep checking in with key workers

A key function of public transport at the moment is to enable key workers to get to their places of...
Read more

Coronavirus and ticket refunds

The dreaded Coronavirus is all anyone can talk about. But what does it mean for...
Read more

What’s in your wallet?

The last time your train was delayed did you claim compensation? Quite a few people tell us they...
Read more

A Happy New Year for rail passengers in the north?

It’s been another rough year for many Northern and TransPennine Express passengers. Rumours...
Read more

Could have done better?

The latest incidence of major disruption on the rail network saw rush hour chaos at London Victoria...
Read more

The direction of travel? What has the new Government promised?

Transport played an unusually large part in the election campaign. Promises, counter-promises and...
Read more

Strike, delays and cancellations – passenger trust must be rebuilt

Recent weeks have seen significant disruption for rail passengers in and around the West Midlands,...
Read more

Rail passenger satisfaction – how is your train company doing?

In the latest results from our National Rail Passenger Survey published this morning, overall...
Read more

Rail fare rises – why? 

As passengers huddle on platforms today waiting for their first trains of 2019 they might be...
Read more

“Sorry – do you mean that?”

“We’re sorry to announce that the 14:02 TransPennine Express service to Newcastle is delayed by...
Read more

A passenger focused Rail Review 

Govia Thameslink Railway didn’t lose its franchise for its part in last summer’s timetable...
Read more

End of the 7pm Friday crush at Euston? 

For many years the scene at London's Euston station on Friday nights at 7pm has come to epitomise...
Read more

‘..99 and a half just won’t do’: zero tolerance on Passenger Assist...

The old Dr Feelgood song probably sums up what most disabled rail passengers think about Passenger...
Read more

‘Fast frequent trains’: says it all really !

The old British Rail Network South East slogan still sticks in my mind from years ago. They used to...
Read more

There and back again – a tale of timetable crisis woes

Sunday before last one of my colleagues got first-hand experience of the passenger impact when...
Read more

Week 5: train roulette on Thameslink, more certainty in the north

Tonight the Transport Select Committee is questioning the rail industry over the last few weeks’...
Read more

Meanwhile…buses on demand?

While we are currently focusing on helping rail passengers suffering chaotic services due to the...
Read more

Must do better next week!

It’s an understatement that it’s not been a good week for many Govia Thameslink (GTR) and...
Read more

Northern passengers losing patience

‘Enough is enough’ said Andy Burnham, Mayor of Greater Manchester yesterday as he called for an...
Read more

Biggest rail timetable change in decades

(Blog edited to add replacement bus service between Bedford and Wellingborough (paragraph...
Read more

Why not catch a train?

Despite a record 1.7 billion journeys made by rail in the last year, passenger numbers are...
Read more

London Bridge dazzles

Six weeks to go til the opening of the 'new' London Bridge station. So five years in, one billion...
Read more

Help keep rail penalty fares fair

Rail Penalty Fares appeals – a win for passengers and Transport Focus and a chance to take part...
Read more

Shh! Quiet at the back

Last month South Western Railway (SWR) decided to find out what passengers thought about the quiet...
Read more

South Western Railway – more work to be done

Some good news for delayed South Western Railway passengers, who will now be able to claim...
Read more

95 days to go until Christmas, time to grab a bargain

Christmas can be a very busy time of year, planning shopping trips, panto outings, or seeing...
Read more

HS2: Birmingham Curzon Street and Interchange stations

I recently spent a very useful and interesting couple of hours in the company of HS2 looking at the...
Read more

What is the Scottish Government intending to make happen on the Scottish...

Transport Focus and others, over the years has endeavoured to make sure this spend focuses on what...
Read more

Slow train coming: rail passengers and ticket vending machines

Good to see the Office of Rail and Road taking up the regulatory baton on Ticket Vending Machines...
Read more

The end of the Saver and split ticketing?!

Today’s announcement by the Railway Delivery Group gives the fares structure a much needed...
Read more

Another strike day on Southern – but how good were the alternatives?

Commuters using Southern Rail faced more travel misery this week due to further strike action....
Read more

Success for rail passengers: reform of penalty fares

There is something for passengers to applaud on this cool, damp December day. Over the weekend the...
Read more

Bringing rail compensation into the 21 century

On 1 October 2016 a new National Rail Conditions of Travel was introduced, providing greater...
Read more

Changing the future of our railways

What will future passengers want from a railway? This has been an ongoing question for High Speed...
Read more

Rail fare rises

What will passengers make of the announcement about the Retail Price Index figure for August?...
Read more

Happy rail passengers?

Today we published the latest wave of the National Rail Passenger Survey (NRPS). As ever, a mixed...
Read more

Good information and compensation during strike, the right thing to do.

It is passengers who suffer most in the event of rail strikes. This is all too well known by...
Read more

Strike! Lessons learned?

Following the collective sigh of relief that followed the suspension of the planned rail strike and...
Read more

Rail passengers, franchising and trust

“We buy tickets so we are investing in the service…. [we] should be seen as shareholders not...
Read more

Useless information: the curious case of the missing 13:53

London Bridge is being rebuilt. This is causing major disruption to services to one of London’s...
Read more

Rail fare rise relief

The prime minister said yesterday that regulated rail fares will rise in the New Year by RPI (3.2...
Read more

Nice place

A great example of how the railway industry and community can really do good things. My dad and I...
Read more

Does what it says on the tin…

A perfect journey? London to Manchester and back in a day. Train left on time, not too crowded,...
Read more

Creatures of habit

Us passengers are real creatures of habit. Watching commuters pour off a Cross Country train at...
Read more

Just how good is my train?

Well you were on it so you know. Most passengers only use one route and one train company, so is...
Read more

Summer time…and the trains are heaving

Summer’s here and the trains are packed. Kids, grandparents and students - the whole country...
Read more
Transport Focus
  • GB
Working in partnership with London TravelWatch
Quick links
Diversity and inclusionOur peopleWork for us
  • GB
Data and insight
Data hubOur insightAll publications
News and updates
NewsletterBlogRailway 200Board meetings
Connect
Contact including the Press OfficeTwitterLinkedIn
Privacy policyCookiesAccessibility
We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.     Manage cookie settings
Accept cookies
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__RequestVerificationTokensessionThis is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken1 yearUsed to help protect the website against Cross-Site Request Forgery attacks
JSESSIONIDpastGeneral purpose platform session cookies that are used to maintain users' state across page requests.
MS030 minutesThis cookie is set by Microsoft to identify a particular session.
MSFPC1 yearThis cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id3 daysThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT16 years 3 months 24 days 10 hoursThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
__putma20 yearsNo description available.
_ptref1 dayNo description available.
_vizia_sessionsessionNo description
CX_4019212031 yearNo description
CX_4019221161 yearNo description
DcLcid3 monthsNo description available.
ep20130 minutesThis cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep2033 monthsNo description available.
FormsWebSessionId1 monthNo description
glassbox-session-id30 minutesNo description available.
MC11 yearNo description available.
SMsessionNo description available.
smcx_0_last_shown_atsessionNo description available.
SRM_B1 year 24 daysNo description available.
undefinedneverNo description available.
usenewauthrollout1 monthNo description
Save & Accept