Skip to main content
Transport Focus
  • GB
InsightPublicationsNewsAdvice and Complaints AboutContact including Press OfficeData Hub
Search
Working in partnership with London TravelWatch

Road users

Road users

Watchdog calls for action as new research shows drivers don’t trust...

New research published today by Transport Focus has found that symbols on diversion signs used on...
Read more

Closure of the M25 motorway – Transport Focus comment

Alex Robertson, Chief executive at the independent watchdog, Transport Focus said: “Closing...
Read more

Strategic Roads User Survey regional reports

Transport Focus has undertaken ‘deep dives’ into findings of the Strategic Roads User Survey...
Read more

How can lorry driver rest stops be improved?

Have you ever thought about the lorry drivers that travel up and down the country delivering items...
Read more

Transport User Voice: January 2023

What passengers want from Avanti and TransPennine Express, our chief exec talks about the travel...
Read more

Sort My Sign progress report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
Read more

Sort My Sign: three in four signs reported now sorted

If it’s not clear it’s not safe. Our bid to make road signs clearer has resulted in real...
Read more

What do road users want?

Give us smoother, safer roads with better facilities – and sort out roadworks information too,...
Read more

What do cyclists, pedestrians and equestrians want from National Highways?

We looked at the experiences of cyclists, pedestrians, and equestrians across Kent and Sussex on...
Read more

Boosting the experience of cyclists, pedestrians and equestrians on...

“They’ve gone through the effort of giving us a place to walk and cycle but it’s not well...
Read more

Lorry drivers’ and roadside facilities: the user experience

Transport Focus is building a new survey to measure the experience of lorry drivers when they are...
Read more

Electric vehicle charging: the user experience

Transport Focus is building a new survey to measure the user experience of charging an electric...
Read more

M40 named England’s best motorway by road users

The M40 has been rated the motorway with the best journey experience in England in a survey of...
Read more

Transport watchdog to help improve Tyne Tunnels complaints process  

The voices of Tyne Tunnels users are set to be heard more loudly and clearly, thanks to the...
Read more

Strategic objectives for England’s motorways and major ‘A’ roads,...

As part of preparations for the third road investment strategy (RIS3) covering England’s...
Read more

Latest results published from Logistics and Coach Survey

Transport Focus has today published the latest results from its Logistics and Coach Survey:...
Read more

Sort My Sign: Don’t let a broken road sign ruin your Christmas  

“I'm driving home for Christmas Oh, I can't wait to see those faces.”  So sang Chris Rea...
Read more

Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...
Read more

Transport User Voice: November 2021

How often passengers told us they expect to travel in future, our director talks about all the...
Read more

Road user watchdog comments on Ofgem statement about electric vehicle...

Commenting on the Ofgem statement about supporting the transition to electric vehicles, Transport...
Read more

Sort My Sign interim report

The Sort My Sign campaign is aiming to increase the usefulness and effectiveness of information on...
Read more

Sort My Sign: the mission for clear information on the roads continues

Have you ever missed a turning because a road sign was missing information or hidden by overgrown...
Read more

Streets for all: consumer issues in road space allocation

Transport Focus has investigated the issue of road space allocation and the impact on road users,...
Read more

Streets for all: user needs should guide how road space is allocated

Changes in how road space is allocated are a key tool in boosting public transport and encouraging...
Read more

Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
Read more

‘Deep dive’ analysis of road user satisfaction

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
Read more

Transport User Voice: January 2021

How are people getting home this Christmas? Check out our latest reports on roads and take a look...
Read more

Motorway Services User Survey

Read more

Buses on Highway England’s roads: meeting the needs of passengers and...

Where bus services run on England’s motorways and major ‘A’ roads, both the passengers and...
Read more

Strategic Roads User Survey – 2018-19 summary report

The Strategic Roads User Survey (SRUS) asks questions about a range of aspects of journey...
Read more

Logistics and Coach Manager Survey: England’s strategic roads

This report provides a snapshot of how satisfied freight, logistics and coach operators are with...
Read more

Operation Stack: Managing freight traffic in Kent public consultation...

Highways England has consulted on its proposed approach to reducing the congestion caused to road...
Read more

Operation Stack public consultation response

Transport Focus responds to the Operation Stack public consultation in July 2018.
Read more

Northern plans for transport – Transport Focus response

A 30-year vision for the future of transport in the North has been unveiled today. Transport for...
Read more

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
Read more

National Road Users’ Satisfaction Survey 2016-2017

The National Road Users’ Satisfaction Survey (NRUSS) measures users’ satisfaction with the...
Read more

Road users want more reliable journey times

Users of England’s motorways and major ‘A’ roads are least happy with the reliability of...
Read more

Transport User Voice – Getting roadworks right for the road user

How can we make journeys on our motorways less stressful for road users? Road users tell us they...
Read more

Measuring performance of England’s strategic roads: what users want

This research, commissioned jointly by Transport Focus and the Office of Rail and Road, provides...
Read more

Progress with the Road Investment Strategy – Transport Focus response

Responding to the National Audit Office report on progress with the Road Investment Strategy,...
Read more

Driver attitudes and behaviours literature review

In 2015 Transport Focus identified priorities for improvement to the motorways and major ‘A’...
Read more

Seminar: What do lorry drivers want during disruption to cross-Channel...

Transport Focus will host this seminar on Thursday, 19 January between 11.00am and 1.00pm at Dover...
Read more

A safe place to park – what lorry drivers want during disruption to...

In November 2015 the Government announced a £250m fund for a permanent solution to the problem of...
Read more

Reviewing the standard of Highways England’s responses to road user...

Transport Focus was invited by Highways England to review the standard of the company’s responses...
Read more

Road to the future

Transport Focus aims to be useful to the organisations that provide services for transport users....
Read more

Westminster Energy, Environment and Transport Forum: policy priorities for...

Guy Dangerfield, road user director, will be speaking at a Westminster Energy, Environment and...
Read more

Transport User Voice – October 2016 – Shaping the future of...

What will road users need in 2020 and beyond? Highways England has already set out a clear...
Read more

Transport User Voice – October 2016 – Miles of orange cones,...

What do road users want when travelling through roadworks? We know, from our 2015 road user...
Read more

Highways UK

Transport Focus chief executive Anthony Smith will speak at Highways UK. He will be talking...
Read more

M6 disruption – Transport Focus correspondence

On 4 February 2016 a fatal accident closed the M6 motorway for almost 24 hours causing significant...
Read more

Inaccuracy of roadworks information – Transport Focus correspondence

When Transport Focus asks about key issues in relation to England’s motorways and major ‘A’...
Read more
Transport Focus
  • GB
Working in partnership with London TravelWatch
Quick links
Diversity and inclusionOur peopleWork for us
  • GB
Data and insight
Data hubOur insightAll publications
News and updates
NewsletterBlogRailway 200
Connect
Contact including the Press OfficeTwitterLinkedIn
Privacy policyCookiesAccessibility
We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.     Manage cookie settings
Accept cookies
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
__RequestVerificationTokensessionThis is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken1 yearUsed to help protect the website against Cross-Site Request Forgery attacks
JSESSIONIDpastGeneral purpose platform session cookies that are used to maintain users' state across page requests.
MS030 minutesThis cookie is set by Microsoft to identify a particular session.
MSFPC1 yearThis cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id3 daysThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT16 years 3 months 24 days 10 hoursThese cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
__putma20 yearsNo description available.
_ptref1 dayNo description available.
_vizia_sessionsessionNo description
CX_4019212031 yearNo description
CX_4019221161 yearNo description
DcLcid3 monthsNo description available.
ep20130 minutesThis cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep2033 monthsNo description available.
FormsWebSessionId1 monthNo description
glassbox-session-id30 minutesNo description available.
MC11 yearNo description available.
SMsessionNo description available.
smcx_0_last_shown_atsessionNo description available.
SRM_B1 year 24 daysNo description available.
undefinedneverNo description available.
usenewauthrollout1 monthNo description
Save & Accept