Accessibility Archives - Transport Focus

Accessibility

Transport User Voice November 2025 – Accessibility in Brighton and...

October Board meeting Last month Brighton & Hove Buses welcomed the Transport Focus Board...

Transport User Voice October 2025 – Plugging the gap

Calling for an inclusive road network Our latest report has found that England's electric vehicle...

Transport User Voice October 2025 – Improving accessibility at...

Operators commit to accessibility pledge Motorway service operators Moto, Roadchef, Welcome...

Plugging the gap – the need to improve the EV charging experience...

In this report we explore the barriers disabled users currently face when charging, or attempting...

Passengers help design the bus shelters of tomorrow

New research is putting passengers at the heart of shaping the future of bus shelter designs. The...

Transport User Voice March 2025 – Chief Executive’s editorial

Working to support passengers I spent a day this week as part of our accessibility training...

Transport User Voice March 2025 – Accessibility at motorway services

Improving the visitor experience Last month Transport Focus hosted an industry workshop to...

Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...

Website accessibility report 2022

Transport Focus is committed to the accessibility of all its outputs. In June 2022 we asked...

The future of transport

Unnecessary train announcements review – Transport Focus response

Responding the government review into train announcements that add unnecessary noise and disruption...

Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...

Drivers’ experiences of electric vehicles

In our report Plugging the gap: drivers’ experiences with electric cars we carried out research...

Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...

A more accessible road network?

Transport Focus has published a report on Highways England’s progress in addressing its...

Better services and safer driving for disabled road users

Disabled people using England’s motorways and major ‘A’ roads are now safer and better...

Unlocking a better normal for accessible transport

What has Covid-19 shown us about disabled people’s needs when travelling? We know disabled...

Accessible transport: unlocking a better normal

As part of our accessibility webinar earlier this year we asked disabled and non-disabled members...

Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...

Feedback on inclusive transport campaign – Transport User...

The Department for Transport asked us test a campaign to raise awareness of disabled transport...

Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...

Watch again – Accessible transport: unlocking a better normal

Our latest online event Accessible transport: unlocking a better normal looked at disabled...

Accessible transport: unlocking a better normal

Transport Focus wanted to explore the views of disabled transport users so that we can help...

Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...

Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...

Accessible transport: unlocking a better normal

Join Transport Focus and London TravelWatch at our online event as we explore the impact of the...

New trains for the Merseyrail Network – What passengers want

Transport Focus worked with Merseytravel to establish what passengers wanted from new trains on...

Transport Focus responds to Wales Transport Strategy

Welsh Government put plans out for consultation on Llwybr Newydd: a new Wales transport...

Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...

Disabled passengers’ experiences during Covid-19

This report summarises the experiences of disabled passengers during the pandemic. It is based on...

Accessibility

Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...

Watchdog welcomes new disability-friendly motorway toilets

Independent watchdog Transport Focus welcomes the news that Government has awarded Changing Places...

£300 million fund for disabled rail station access

Commenting on the £300m government investment to improve access to train stations for disabled...

New assistance app for disabled rail passengers

A new app has been developed to help ease train travel for disabled rail passengers across the...

Bus Services Act 2017 – Transport Focus reply to Consultation on...

The Department for Transport has consulted on ways to improve information for bus passengers...

Inclusive Transport Strategy published by Department for Transport

Commenting on the new Inclusive Transport Strategy published today by the Department for...

Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.

High Speed Two (HS2) Passenger Panel Insights

Our customer community was a diverse group of 40 prospective users of the HS2 network. The...

Services for disabled rail passengers – a consultation response

In 2016-17, 1.2 million requests for assistance were booked by passengers to help them complete...

What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...

Call for more reliable travel assistance – our response

Today the rail regulator published research on rail passengers' experience of booked assistance,...

Transport Focus welcomes the Government’s plan to improve...

Commenting on the Department for Transport’s Accessibility Action Plan Consultation, Anthony...

Wheelchair spaces on buses – Supreme Court decision

Following the Supreme Court decision on wheelchair spaces on buses Transport Focus chief...

Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...

Bus and community transport services in Wales – input from a passenger...

This is Transport Focus's contribution to the Enterprise and Business Committee’s inquiry into...

National Rail Passenger Survey – NRPS – Spring 2015 –...

This report covers the NRPS Autumn 2010 through to Spring 2015. Best in class for previous waves...

NRPS and BPS accessibility analysis 2014 – MS Word

NRPS and BPS accessibility analysis 2014 – PDF

CILT Seminar – Is technology leaving older and disabled travellers...

Jocelyn Pearson, issues manager, will be speaking at the Chartered Institute of Logistics and...

Vibrating wrist band to help bus passengers with sight and hearing...

A regular issue raised at our twice-yearly Transport Focus accessibility forum is the information...

Priority use of bus wheelchair spaces

The contentious and long-running quest to discover whether wheelchair users on buses have priority...

NRPS and BPS accessibility analysis 2013.

Meeting with the Department for Transport

Jocelyn Pearson, Passenger Focus passenger issue manager, will be presenting Passenger Assist...

Industry heads slowly in the right direction in improving assistance for...

The new system for disabled passengers to book assistance when travelling by train has led to some...

Passenger Assist journeys 2013

To research the effectiveness of the Passenger Assist service, which provides assistance to...

Passenger Assist summary report

It is important that passengers with disabilities can travel freely on the rail network. Passenger...

Passenger Assist research presentation slides

It is important that passengers with disabilities can travel freely on the rail network. Passenger...

Passenger Focus’s accessibility forum – London

Passenger Focus's passenger team executive, Heather Minshull, and passenger issues manager, Jocelyn...

Access to transport for disabled people – update

There was good news for passengers with disabilities when the Government responded to a report into...

October 2013 accessibility forum

Passenger Focus has been meeting with national groups representing disabled passengers for eight...

Industry talks about accessibility

In May Passenger Focus attended the quarterly meeting of the Department for Transport’s Industry...

Passenger Focus response to the Transport Select Committee’s Inquiry...

Passenger Focus welcomes the opportunity to present evidence to the Committee as we and our...

Transport & Disabled People: realising independence and full...

Passenger Focus will be hosting a stall at the All-Party Parliamentary Disability Group (APPDG)...

All Party Parliamentary Disability Group meeting

Passenger Focus was pleased to attend the All Party Disability Group meeting on 'transport and...

Disabled Persons Transport Advisory Committee (DPTAC) consultation –...

Passenger Focus has responded to the Department for Transport’s second round of consultations on...

European Railway Agency consultation on revising the technical...

On 31 October 2012 the European Rail Agency (ERA) issued its consultation on proposed amendments to...

National Assembly for Wales transport inquiry event

David Beer, passenger executive and Jordan Sargeant, passenger team executive, will be supporting...

Presentation on accessible transport

Presentation by Mark Dyer of the Olympic Delivery Authority on Accessible Transport: the Olympic...

Research presentation – experiences of disabled bus passengers

Research presentation – experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services...

Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services...

DPTAC (Disabled Persons Transport Advisory Committee) consultation...

This is Passenger Focus's response to a Department for Transport consultation on the future of the...

The Great Western Franchise consultation response from Passenger Focus

Passenger Focus welcomes the opportunity to provide a rail passengers’ perspective as the...

Hidden in Plain Sight – Response to the Equality and Human Rights...

The Equality and Human Rights Commission carried out an inquiry into disability-related...

England-wide Concessionary Bus Travel: The Passenger Perspective

In preparation for its new role as the bus passenger champion, Passenger Focus has undertaken...

Assisted Passenger Reservation Service – Mystery Shop (2008)

The Government and the rail industry are investing significantly to enable disabled passengers to...