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Passengers help design the bus shelters of tomorrow

New research is putting passengers at the heart of shaping the future of bus shelter designs. The...
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Transport User Voice March 2025 – Chief Executive’s editorial

Working to support passengers I spent a day this week as part of our accessibility training...
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Transport User Voice March 2025 – Accessibility at motorway services

Improving the visitor experience  Last month Transport Focus hosted an industry workshop to...
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Transport Focus Business Plan

Transport Focus has published its new Business Plan which sets out an exciting programme of work...
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Website accessibility report 2022

Transport Focus is committed to the accessibility of all its outputs. In June 2022 we asked...
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The future of transport

   
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Unnecessary train announcements review – Transport Focus response

Responding the government review into train announcements that add unnecessary noise and disruption...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Drivers’ experiences of electric vehicles

In our report Plugging the gap: drivers’ experiences with electric cars we carried out research...
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Transport User Voice: August 2021

Read about our Sort My Sign campaign, how we've helped improve roads for disabled road users and...
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A more accessible road network?

Transport Focus has published a report on Highways England’s progress in addressing its...
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Better services and safer driving for disabled road users  

Disabled people using England’s motorways and major ‘A’ roads are now safer and better...
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Unlocking a better normal for accessible transport

What has Covid-19 shown us about disabled people’s needs when travelling? We know disabled...
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Accessible transport: unlocking a better normal

As part of our accessibility webinar earlier this year we asked disabled and non-disabled members...
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Transport User Voice: July 2021

How to get passengers back on buses, our chief exec on rising passenger numbers and how different...
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Feedback on inclusive transport campaign – Transport User...

The Department for Transport asked us test a campaign to raise awareness of disabled transport...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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Watch again – Accessible transport: unlocking a better normal

Our latest online event Accessible transport: unlocking a better normal looked at disabled...
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Accessible transport: unlocking a better normal

Transport Focus wanted to explore the views of disabled transport users so that we can help...
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Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...
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Transport User Voice: April 2021

Find out about our report on getting passengers back on buses after the pandemic, all you need to...
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Accessible transport: unlocking a better normal

Join Transport Focus and London TravelWatch at our online event as we explore the impact of the...
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New trains for the Merseyrail Network – What passengers want

Transport Focus worked with Merseytravel to establish what passengers wanted from new trains on...
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Transport Focus responds to Wales Transport Strategy

Welsh Government put plans out for consultation on Llwybr Newydd: a new Wales transport...
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Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...
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Disabled passengers’ experiences during Covid-19

This report summarises the experiences of disabled passengers during the pandemic. It is based on...
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Accessibility

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Transport Focus response to the Scottish Government’s National...

The draft National Transport Strategy advocates a vision for Scotland’s transport system that...
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Watchdog welcomes new disability-friendly motorway toilets

Independent watchdog Transport Focus welcomes the news that Government has awarded Changing Places...
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£300 million fund for disabled rail station access

Commenting on the £300m government investment to improve access to train stations for disabled...
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New assistance app for disabled rail passengers

A new app has been developed to help ease train travel for disabled rail passengers across the...
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Bus Services Act 2017 – Transport Focus reply to Consultation on...

The Department for Transport has consulted on ways to improve information for bus passengers...
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Inclusive Transport Strategy published by Department for Transport

Commenting on the new Inclusive Transport Strategy published today by the Department for...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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High Speed Two (HS2) Passenger Panel Insights

Our customer community was a diverse group of 40 prospective users of the HS2 network. The...
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Services for disabled rail passengers – a consultation response

In 2016-17, 1.2 million requests for assistance were booked by passengers to help them complete...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Call for more reliable travel assistance – our response

Today the rail regulator published research on rail passengers' experience of booked assistance,...
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Transport Focus welcomes the Government’s plan to improve...

Commenting on the Department for Transport’s Accessibility Action Plan Consultation, Anthony...
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Wheelchair spaces on buses – Supreme Court decision

Following the Supreme Court decision on wheelchair spaces on buses Transport Focus chief...
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Transport Focus Workplan 2016-17

The time has come to boost the influence of transport users over the major decisions that affect...
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Bus and community transport services in Wales – input from a passenger...

This is Transport Focus's contribution to the Enterprise and Business Committee’s inquiry into...
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National Rail Passenger Survey – NRPS – Spring 2015 –...

This report covers the NRPS Autumn 2010 through to Spring 2015. Best in class for previous waves...
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NRPS and BPS accessibility analysis 2014 – MS Word

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NRPS and BPS accessibility analysis 2014 – PDF

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CILT Seminar – Is technology leaving older and disabled travellers...

Jocelyn Pearson, issues manager, will be speaking at the Chartered Institute of Logistics and...
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Vibrating wrist band to help bus passengers with sight and hearing...

A regular issue raised at our twice-yearly Transport Focus accessibility forum is the information...
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Priority use of bus wheelchair spaces

The contentious and long-running quest to discover whether wheelchair users on buses have priority...
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NRPS and BPS accessibility analysis 2013.

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Meeting with the Department for Transport

Jocelyn Pearson, Passenger Focus passenger issue manager, will be presenting Passenger Assist...
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Industry heads slowly in the right direction in improving assistance for...

The new system for disabled passengers to book assistance when travelling by train has led to some...
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Passenger Assist journeys 2013

To research the effectiveness of the Passenger Assist service, which provides assistance to...
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Passenger Assist summary report

It is important that passengers with disabilities can travel freely on the rail network. Passenger...
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Passenger Assist research presentation slides

It is important that passengers with disabilities can travel freely on the rail network. Passenger...
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Passenger Focus’s accessibility forum – London

Passenger Focus's passenger team executive, Heather Minshull, and passenger issues manager, Jocelyn...
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Access to transport for disabled people – update

There was good news for passengers with disabilities when the Government responded to a report into...
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October 2013 accessibility forum

Passenger Focus has been meeting with national groups representing disabled passengers for eight...
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Industry talks about accessibility

In May Passenger Focus attended the quarterly meeting of the Department for Transport’s Industry...
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Passenger Focus response to the Transport Select Committee’s Inquiry...

Passenger Focus welcomes the opportunity to present evidence to the Committee as we and our...
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Transport & Disabled People: realising independence and full...

Passenger Focus will be hosting a stall at the All-Party Parliamentary Disability Group (APPDG)...
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All Party Parliamentary Disability Group meeting

Passenger Focus was pleased to attend the All Party Disability Group meeting on 'transport and...
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Disabled Persons Transport Advisory Committee (DPTAC) consultation –...

Passenger Focus has responded to the Department for Transport’s second round of consultations on...
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European Railway Agency consultation on revising the technical...

On 31 October 2012 the European Rail Agency (ERA) issued its consultation on proposed amendments to...
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National Assembly for Wales transport inquiry event

David Beer, passenger executive and Jordan Sargeant, passenger team executive, will be supporting...
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Presentation on accessible transport

Presentation by Mark Dyer of the Olympic Delivery Authority on Accessible Transport: the Olympic...
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Research presentation – experiences of disabled bus passengers

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Research presentation – experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services...
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Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services...
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DPTAC (Disabled Persons Transport Advisory Committee) consultation...

This is Passenger Focus's response to a Department for Transport consultation on the future of the...
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The Great Western Franchise consultation response from Passenger Focus

Passenger Focus welcomes the opportunity to provide a rail passengers’ perspective as the...
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Hidden in Plain Sight – Response to the Equality and Human Rights...

The Equality and Human Rights Commission carried out an inquiry into disability-related...
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England-wide Concessionary Bus Travel: The Passenger Perspective

In preparation for its new role as the bus passenger champion, Passenger Focus has undertaken...
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Assisted Passenger Reservation Service – Mystery Shop (2008)

The Government and the rail industry are investing significantly to enable disabled passengers to...
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