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Road user experience

Road user experience

Transport watchdog highlights need to improve facilities for lorry drivers...

Nearly half of lorry drivers are dissatisfied with the quality and number of suitable places for...
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Watchdog calls for action as new research shows drivers don’t trust...

New research published today by Transport Focus has found that symbols on diversion signs used on...
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Closure of the M25 motorway – Transport Focus comment

Alex Robertson, Chief executive at the independent watchdog, Transport Focus said: “Closing...
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Transport User Voice – October 2023

In this month’s Transport User Voice we're pleased to announce the appointment of our new chief...
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Transport Focus review of complaints handling by TT2 Limited

Transport Focus has reviewed how TT2 handles complaints from users of the Tyne road tunnels. Our...
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Transport User Voice – July 2023

In this month's Transport User Voice our chief executive Anthony Smith asks for a period of...
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How can cyclists, pedestrians and equestrians feel safer around National...

Transport Focus is calling for better safety measures for cyclists, pedestrians, and equestrians in...
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Cyclists, pedestrians and equestrians in the East of England – what...

We looked at the experiences of cyclists, pedestrians, and equestrians across the East of England...
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Delivering better rest stops for lorry drivers

Independent watchdog Transport Focus calls for the lorry driver’s voice to be at the heart of...
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Better welfare for disrupted road users in Dover

Transport Focus welcomes news that the Government has signed a contract with disaster response...
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The future of transport

   
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Transport User Voice: December 2022

Read about our lorry drivers event in January, our chair Nigel Stevens talks reliability and watch...
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Putting users at the heart of Road Investment Strategy 3

Independent watchdog Transport Focus has published its recommendations ahead of the third Road...
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New survey looking at experiences charging electric vehicles

How can the experience of charging an electric vehicle be improved? The number of electric...
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Watchdog welcomes zero emission bus investment

Today the Government announced funding to deliver electric and hydrogen powered buses across...
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Watchdog welcomes plan for electric vehicle charging

Today the Government published its electric vehicle infrastructure strategy, a plan for rolling out...
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Transport User Voice: March 2022

Results from our rail passenger survey, including passenger satisfaction by individual train...
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Strategic Roads User Survey – April to September 2021 findings

The Strategic Roads User Survey (SRUS) measures the consumer experience of journeys on England’s...
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Transport User Voice: February 2022

The latest on our Sort My Sign campaign, what we've been doing to get timetables to meet...
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Transport User Voice: January 2022

Read a round-up of our 2021 wins across road, rail and bus. Our chief exec talks about some of the...
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Cyclists, pedestrians and equestrians: views about journeys using National...

Cyclists, pedestrians and equestrians: views about journeys using National Highways’ network in...
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Calling lorry drivers – help us to help you

“Drivers are not offered the facilities they demand or indeed deserve… Why would anyone choose...
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Transport Focus insight shortlisted for research award

The insight team at Transport Focus has been shortlisted for 'in-house team of the year' at the...
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Transport User Voice: October 2021

How do passengers feel about travelling now restrictions have eased? Our chief exec talks...
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Drivers’ experiences of electric vehicles

In our report Plugging the gap: drivers’ experiences with electric cars we carried out research...
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Make charging electric cars easier and more convenient, says watchdog

What is the experience of people using electric vehicles already and how could it be...
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The consumer experience at public electric vehicle chargepoints

As part of its work representing the interests of users of England’s motorways and major ‘A’...
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Better road surface quality and fixing potholes road users’ top priority...

The quality of road surfaces on England’s motorways and major ‘A’ roads is drivers’ top...
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Road users’ priorities for improvement

In this report, we set out road users’ priorities for improvement when it comes to England’s...
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Motorway services – meeting summer demand and keeping road users...

With restrictions eased, journeys by road are increasing. A boom in domestic travel is likely as...
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A more accessible road network?

Transport Focus has published a report on Highways England’s progress in addressing its...
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Better services and safer driving for disabled road users  

Disabled people using England’s motorways and major ‘A’ roads are now safer and better...
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What influences road user satisfaction?

Our Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorway and...
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Road surface quality – Transport User Community

We asked our Transport User community how they felt about road surface quality. The questions were...
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Transport User Voice: May 2021

A look at best practice on information letting passengers know how busy services are. Also...
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All-lane running motorways progress report – Transport Focus comment

Following publication of the first year progress report on the all-lane running motorways...
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Diversion routes – the road to satisfaction?

Motorways and major ‘A’ roads are the most heavily used roads, carrying a third of all traffic...
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Transport User Voice: February 2021

What does the third lockdown mean for public transport? And let our chief exec know what you think...
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Completing the Strategic Roads User Survey

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Weekly travel surveys

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Tunnel vision: road users’ experiences and expectations of tunnels

It’s important that new tunnels on the strategic road network are designed with users in mind....
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‘A’ road services: what users of the A3 and A34 think

Focussing on two important routes in Southern England, the A3 and A34, this study explores whether...
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Logistics and Coach Manager Survey: England’s strategic roads

This report provides a snapshot of how satisfied freight, logistics and coach operators are with...
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Annual report and accounts 2017-18

Transport Focus's Annual Report and Accounts was laid before Parliament on 12 July 2018.
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Dartford Crossing – Transport User Panel survey

Earlier this year 447 panellists who had used the Dartford Crossing told us about their...
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Roads to the future

What should the Strategic Road Network look like from 2020? Transport Focus is putting users at...
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Highways England Initial Report – Transport Focus response

Highways England, the body responsible for managing the Strategic Road Network (SRN) – 4300 miles...
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A1(M) at Peterborough disruptions – Transport Focus correspondence

In June 2017, the main southbound access onto the A1(M) at Peterborough was closed completely for...
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What’s next? Update to our Insight Plan

Want to know what we're currently working on or about to publish? Our Insight Plan sets out what...
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Motorway disruption – Transport Focus correspondence

On 19 September 2017 the M1 motorway was closed between Northampton and Milton Keynes for several...
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Road surface quality: what road users want from Highways England

Transport Focus research in 2015 showed that surface quality was road users’ top priority for...
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State of the roads: what drivers want from motorway and major ‘A’ road...

What makes a ‘good’ driving experience on England’s motorways and major ‘A’...
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The A120 between Braintree and Marks Tey – road users’ experiences and...

Transport Focus has worked with Essex County Council, Suffolk County Council and Highways England...
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National Road Users’ Satisfaction Survey 2016-2017

The National Road Users’ Satisfaction Survey (NRUSS) measures users’ satisfaction with the...
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New user research: What makes a successful road journey?

Drivers say journey time is the most important factor to measure on England’s motorways and major...
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Highways England’s evaluation of the first smart motorway –...

Responding to Highways England's evaluation of the first smart motorway all lane running...
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ORR update on Highways England’s capital planning and asset management...

Commenting on the Office of Rail and Road’s interim review of Highways England, Transport Focus...
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Seminar: What lorry drivers want during disruption to cross-channel...

Transport Focus is hosting this event in Dover.  It will be presenting the results of its research...
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Reviewing the standard of Highways England’s responses to road user...

Transport Focus was invited by Highways England to review the standard of the company’s responses...
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Road to the future

Transport Focus aims to be useful to the organisations that provide services for transport users....
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Incidents and roadworks – A road user perspective

This report from Transport Focus explores road user experiences of planned roadworks and unplanned...
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Transport User Voice – new issue out today

The November 2016 issue of Transport User Voice is out now. Click here to read more on: ...
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Have your say on transport issues

As the independent watchdog, we want to know what you really think. We carry out regular...
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Changes to your rights – Transport Focus response

Transport users will get new rights from tomorrow. The new Consumer Rights Act and National Rail...
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Know your rights – changes for transport users

On Saturday 1 October, the new Consumer Rights Act and National Rail Conditions of Travel will come...
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All-lane running – Transport Focus response to select committee...

Today the Transport Select Committee published its report into all-lane running on certain...
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Transport User Voice – October 2016 – Coming soon

We have a number of research reports due out in the coming months. Smart ticketing on buses in...
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Transport User Voice – October 2016 – Shaping the future of...

What will road users need in 2020 and beyond? Highways England has already set out a clear...
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Transport User Voice – October 2016 – Miles of orange cones,...

What do road users want when travelling through roadworks? We know, from our 2015 road user...
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Maps and apps

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Dart Charge user experience – Transport Focus correspondence

The Dartford Crossing is the bridge (southbound) and tunnels (northbound) that cross the Thames and...
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Highways UK

Transport Focus chief executive Anthony Smith will speak at Highways UK. He will be talking...
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Highways Management – Smarter Roads for the Future

Guy Dangerfield, road user director, will be speaking at the Highways Management conference. He...
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Watchdog calls for a plan of action to improve England’s roadside...

Lorry drivers have said their needs are not being fully met by roadside facilities in...
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M6 disruption – Transport Focus correspondence

On 4 February 2016 a fatal accident closed the M6 motorway for almost 24 hours causing significant...
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Highways Delivery: Integrating National and Local Roads

Guy Dangerfield, road user director, will be speaking at the Highways Delivery conference. He will...
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Mobility Roadshow – older drivers workshop

Transport Focus chief executive Anthony Smith will speak at the Mobility Roadshow workshop at...
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Inaccuracy of roadworks information – Transport Focus correspondence

When Transport Focus asks about key issues in relation to England’s motorways and major ‘A’...
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Westminster Energy, Environment and Transport Forum: The future for...

David Sidebottom, passenger director, will be speaking at the Westminster Energy, Environment and...
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Microlise Transport Conference

Guy Dangerfield, road user director, will be speaking at the Microlise Transport Conference. He...
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Operation Stack inquiry – Transport Focus’s written evidence...

The Transport Committee took evidence on the impact of Operation Stack on 14 October 2015 following...
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New Civil Engineer UK Roads conference

Anthony Smith, chief executive, will be joining the speaker panel at the New Civil Engineer UK...
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Learning from the Dutch: Improving customer experience during roadworks

Lee Rowbotham, road user manager, will be speaking at the Arcadis Thought Leadership Seminar:...
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Highways England’s consultation on a proposed lorry park in Kent –...

Highways England launched a public consultation on a proposal to create a permanent lorry park...
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Independent analytical review for a road user satisfaction survey

This report is the key output from the study commissioned by Transport Focus to advise on the...
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HGV drivers prioritise improvements to quality of road surfaces

Quality of road surfaces’ is the aspect of England’s motorways and major ‘A’ roads that HGV...
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Road users’ priorities for improvement: heavy goods vehicle drivers

This research asked HGV (heavy goods vehicle) drivers to rank their priorities for improvement to...
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CILT: Merseyside and Warrington

David Sidebottom, passenger director, will be attending a Chartered Institute of Logistics and...
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Priorities for the road network in England: Westminster Energy,...

Guy Dangerfield, road user director, will be speaking at the Westminster Energy, Environment...
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The Road Infrastructure Summit

Anthony Smith, chief executive, will be speaking at The Road Infrastructure Summit. He will be...
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Highways UK

Anthony Smith, chief executive, will be speaking at Highways UK. This event brings together...
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Lincolnshire Transport Conference

Guy Dangerfield, road user director, will be presenting on the latest aspects of Transport Focus’...
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London Highways Alliance Contract (LOHAC): ‘State of the Nation’...

Ian Wright, Head of Insight, will be giving a presentation at the London Highways Alliance...
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Transport Statistics Users Group seminar

Ian Wright, Head of Insight, will be speaking at the Transport Statistics Users Group seminar. He...
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Transport Focus statement on new Operation Stack measures

Anthony Smith, Transport Focus's chief executive, said: “Road users in Kent will be relieved to...
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Road users’ priorities for improvement: car and van drivers and...

Transport Focus, the independent transport user watchdog, asked nearly 5000 car and van drivers and...
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Better road surfaces top of driver and biker priorities for change

Improved quality of road surfaces on England’s major roads are drivers’ top priority for...
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Highways England and the journey towards customer focus and collaboration

Guy Dangerfield, road user director, will be taking part in the roundtable discussion on how the...
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New Civil Engineer Roads Conference

Anthony Smith, chief executive, is speaking at the event. He will be focusing on how the industry...
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Transport Focus – the road ahead

On 30 March 2015 Transport Focus started work helping to improve and monitor the performance of the...
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